Weimer Hyundai is located in Morgantown. Hyundai's factory certified technicians are trained to ensure your vehicle runs well for the road ahead providing top shelf service at reasonable prices. Come see us today! Weimer Hyundai is located in Morgantown. Hyundai's factory certified technicians are trained to ensure your vehicle runs well for the road ahead providing top shelf service at reasonable prices. Come see us today!
On August 8th, I test-drove an Elantra N and placed a $500 deposit to secure the vehicle. At the time of the test drive, the car displayed 7 miles on the odometer. My salesperson even mentioned that no one had been permitted to drive the vehicle prior to me, in order to preserve its low mileage.
When I returned to complete the purchase on August 12th, I was stunned to discover that the odometer now read 96 miles. Despite being told that my vehicle had been securely locked away following my deposit, this was clearly not the case. The sales manager, Jacob, assured me that “no one” had driven the car and verbally promised that Hyundai would honor the powertrain warranty up to 100,096 miles. However, no such promise was ever provided in writing.
Compounding the issue, the sales paperwork falsely recorded the mileage as 10 miles, which is inconsistent with what I observed firsthand. When I raised this concern, it was dismissed as “standard practice.” Additionally, during the finalization of my purchase, I was pressured to purchase an additional maintenance package—something I later discovered was already included in Hyundai’s warranty for the first three years.
The problems did not end there. I soon received multiple confusing calls from the dealership’s finance office informing me that my $500 down payment had been mishandled and that my check was being voided and reissued. The explanation provided was that “the kids didn’t fill out the paperwork correctly,” which is wholly unprofessional for a business handling financial transactions. As a result, I had to personally contact my credit union to correct their mistakes, further delaying and complicating the process.
Equally troubling was the lack of professionalism displayed throughout. My salesperson repeatedly made disparaging remarks about my credit union (Navy Federal), calling them “a pain,” which I found inappropriate and disrespectful. Follow-up emails to the dealership, including to the sales manager, went entirely unanswered.
In the end, I was left with a car that had been driven nearly 100 miles before delivery, incorrect paperwork, and a dealership unwilling to communicate or take accountability. As a customer and as a professional myself, I expected honesty, organization, and courtesy—none of which I received.
I strongly urge Weimer Hyundai to reflect on the integrity and competency of its sales management practices. My experience serves as an unfortunate example of how easily trust can be lost when transparency and respect are lacking.“Failure to Communicate, File Paperwork, or Honor Promised Resolution”
Following my initial negative experience with Weimer Hyundai, I had hoped that management would take corrective action. Regrettably, my subsequent interactions only reinforced the pattern of poor communication and neglect that characterized my original purchase.
After weeks of waiting, I contacted the West Virginia DMV directly and learned that my title and registration paperwork had still not been filed. Although the state allows dealerships up to 60 days to complete such filings, it is deeply concerning that so long after my purchase, there was still no progress or communication regarding this matter.
Moreover, after my initial complaints, I was offered several options as a form of service recovery or compensation. I selected a set of WeatherTech all-weather floor mats for my Elantra N as my preferred resolution. Despite assurances from both sales and management that this would be handled, I have received no response whatsoever—not an acknowledgment, not an update, and certainly no fulfillment of the promised compensation.
This lack of professionalism is unacceptable. Throughout this process, I have been lied to by multiple individuals, ignored once payment was processed, and left to manage issues that should have been handled internally and promptly by dealership staff.
I am deeply disappointed that a dealership representing Hyundai would operate in such a careless manner. I can only hope that this feedback is taken seriously and used to improve the customer experience for others.
Until significant changes are made in communication, accountability, and customer care, I cannot in good conscience recommend Weimer Hyundai to anyone. What should have been an exciting and positive purchase has instead become a prolonged ordeal of unfulfilled promises and disregard for the customer.