When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Verified CustomerWe are disappointed to receive a 1-star review, especially given the circumstances of your visit.
Your 2021 Ford Mustang with 39,450 miles was brought to us for diagnosis of a catalytic converter concern. As authorized, we performed a complete diagnostic inspection, testing and verifying all fuel control systems, emissions-related components, and other systems that could contribute to an early catalytic converter failure. Our testing confirmed that all systems were operating within manufacturer specifications. We also verified that the engine was not consuming excessive oil and found no external cause for the converter failure.
Based on our findings, we accurately advised you that the catalytic converter itself had failed and that, given the age and mileage of your vehicle, this repair falls under Ford's 8-year/80,000-mile federal emissions warranty. We further advised that the dealer should replace the converter at no cost to you.
The diagnostic fee covered the time, equipment, and expertise required to properly test the vehicle and determine the cause of the concern. The information we provided was accurate and ultimately saved you from paying for a catalytic converter replacement that should be covered under warranty.
While we respect your right to share your opinion, we believe this review does not fairly reflect the service provided. We performed the requested diagnosis, identified the failed component, verified there were no underlying issues causing the failure, and directed you to the appropriate warranty solution that should result in a no-cost repair.