West Escondido Automotive & Transmission

John,

Thank you for your feedback. We’re genuinely sorry to hear about your recent experience and understand your frustration, especially after being a loyal customer for several years.

We take concerns like yours seriously and would like the opportunity to address them directly. To ensure full transparency, we would be happy to schedule a time for you to come in so we can put your vehicle on the lift and show you the exact source of the oil leak firsthand. Our goal is to make sure you feel informed and confident about any recommendations we provide.

Please feel free to contact us at your convenience so we can set up a time that works for you. We value your business and hope to rebuild your trust.

Brian Bowersock - West Automotive Group
760-741-0071

Hi Louis Romero,

We completely understand your frustration, spending money and still experiencing issues is understandably upsetting.

That said, we appreciate you giving us the opportunity to bring the vehicle back in. Upon further inspection, we identified an additional leak from a component that had not been previously replaced, which was the source of the issue. That repair has now been completed.

We’re confident this resolves the problem and appreciate your patience as we worked through it. If you have any further concerns or questions, please don’t hesitate to reach out—we’re here to help.

Best regards,
Brian Bowersock
West Automotive Group

Dear Client,

Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding your service advisor and are grateful for your continued business.

We regret to hear about the concerns you experienced following your recent visit. Regarding the windshield washer fluid reservoir, it is our standard practice to inspect and top off all fluids as part of our service process, and we sincerely apologize if this was overlooked by accident. Please know that we are reviewing this internally to ensure proper procedures are being followed consistently, and rest assured that your fluids have been checked, if there is still a concern, please feel free to stop by anytime and we are happy to recheck all fluids for you while you wait.

In reference to the trim piece at the corner of your windshield and hood, we understand how concerning that must have been. However, we would like to clarify that this trim component is not one we would have removed or disturbed during the scope of work performed. That said, we are still more than willing to inspect it and ensure everything is secured correctly moving forward, for your peace of mind.

We value your feedback, and we are committed to providing a high standard of service. Should you wish to bring your vehicle back in for a follow-up inspection, we would be happy to accommodate you at your earliest convenience.

Sincerely,
Brian Bowersock
CEO
West Automotive Group

Thank you for taking the time to share your experience. We’re glad we could assist during your emergency and that our team provided the level of care and service you expected. We understand that pricing can be a concern, and we strive to balance quality service with fair rates. Your feedback is truly valued, and we appreciate the opportunity to have helped you during a stressful time.