When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Verified CustomerWe’re sorry to see this review and would like to provide some clarification.
Your visit was not limited to a check engine light concern. You requested a full vehicle inspection, which we completed using our electronic inspection system. That inspection identified several concerns on your 2002 Dodge Dakota, including maintenance items, suspension-related issues, and the check engine light repair, among others.
Each recommended repair was clearly explained, including the reason for the repair, priority, and cost, before any work was performed. You chose which repairs you wanted to proceed with, and no work was done without your authorization.
After this review was posted, our Operations Manager, Pablo, personally reached out to better understand your experience. During that conversation, you confirmed that:
Nothing had gone wrong with the repairs
The vehicle runs and drives great
All repairs were thoroughly explained by Carlo
You understood the costs and approved the work
The vehicle was completed on time as promised
You also shared that your frustration stemmed from feeling you spent more than you wanted on the vehicle, which we understand can happen with older vehicles and can lead to buyer’s remorse. While we truly empathize with that feeling, the services performed were requested, approved, and completed correctly. The vehicle will also give you several moire years of service, no that the repairs and services were performed.
We appreciate the opportunity to service your vehicle and are glad to hear it is running well. If you’d like to discuss anything further, we’re always open to continuing the conversation directly.
West Automotive group Management Team