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Whitmore's Towing and Fleet Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(92 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
96
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Waukegan, IL, you’ve found us. Here at Whitmore's Wrecker Services Inc we work hard to earn your trust and loyalty. We know how important it is to find a Waukegan car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Waukegan, IL, you’ve found us. Here at Whitmore's Wrecker Services Inc we work hard to earn your trust and loyalty. We know how important it is to find a Waukegan car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Waukegan, we are totally confident that Whitmore's Wrecker Services Inc is the best option in town!
...more

Categories
Auto Maintenance, Commercial Towing, Heavy Truck Repair
Contact
(847) 623-7080

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
600 W Greenwood Ave Waukegan, IL 60087
Whitmore's Towing and Fleet Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(92 Reviews)

RB
gravatar
Roger B.
Waukegan, IL
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Outstanding and Timely Service
Service was required for a warrantied part that was previously replaced. Service was completed in a timely and satisfactory manner.

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2025
verified customerVerified Customer
9
Engine Light Resolved
Thank you Whitmore for fixing my car replacing the turbo and stopping my car from hiccuping when I would accelerate. Your kindness and professionalism is greatly appreciated.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Excellent
Julie was great, made last minute appointment for me. My brother was right when he recommend Whitmores to me. I will return.
Alanna W. from Whitmore's Towing and Fleet Service responded on 05/27/2025 09:34 AM

It’s fantastic to hear that Julie nailed it with your last-minute appointment! We always aim to keep it smooth for our customers, so your brother deserves a gold star for the recommendation. We're all about making sure you leave with a smile—and it sounds like we did just that. Looking forward to having you back!


LK
Lauren K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Awesome service
I continue to use Whitmores for routine service. Tom always explains diagnosis and doesn’t just brush over the work that needs to be done. You are fully informed on price of parts and timing of completion. Julie who works the front test is easy to talk to, remembers customers by name and is extremely helpful. The owner Alanna truly cares about the business she runs and it shows.
Alanna W. from Whitmore's Towing and Fleet Service responded on 05/27/2025 09:34 AM

It's fantastic to hear that you've found Whitmore's to be your go-to for routine service! We aim to keep our customers well-informed, and it seems Tom is delivering on that promise with his thorough explanations—no "mysterious auto jargon" here! And we’re glad you enjoy chatting with Julie; her memory is sharper than a mechanic's favorite wrench. Alanna's dedication to the business is indeed the secret sauce that helps us run smoothly. Thanks for being a valued part of our Whitmore family!


BD
Bonnie D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
9
Door to door
They picked up my car and dropped it off. That was a wonderful experience! I didn't need to find a ride to get my car.
Alanna W. from Whitmore's Towing and Fleet Service responded on 05/07/2025 09:36 AM

We're glad to hear that your experience with us was smooth and hassle-free. No one likes to play taxi when their car needs a lift, right? It’s great to know we could make your day a bit easier. If you ever need our services again, rest assured we'll be here to help out! Safe travels ahead!


Verified Customer
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Fast friendly service
Nice to have a neighborhood mechanic service
Alanna W. from Whitmore's Towing and Fleet Service responded on 05/06/2025 09:37 AM

We appreciate you taking the time to share your thoughts! It’s always great to hear that our local, friendly neighborhood vibe is shining through. We're here to ensure that your vehicle gets the attention it needs, right where you call home. If you have any questions or need assistance, just give us a shout—like a friendly neighbor should!


DS
Daniel S.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Engine light came on
My engine light came on my 2002 jeep so I took it to Whitmore’s Towing and Fleet Service. There persistence paid off when they found a bare wire that was the problem. They fixed the problem and I was back on the road again.
Alanna W. from Whitmore's Towing and Fleet Service responded on 03/26/2025 09:35 AM

We're glad to hear that your 2002 Jeep is back in action! There's nothing quite like the feeling of getting your ride back on the road, especially when it's just a rogue wire causing all the fuss. Our team loves a good mystery, and we're happy to have cracked this one. If your Jeep ever wants to share more secrets, you know where to find us! Safe travels out there!


KW
Karen W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Excellent customer service
Whitmore Auto Shop always help me when something is wrong with my car & I thank them so very much
Alanna W. from Whitmore's Towing and Fleet Service responded on 03/03/2025 09:34 AM

We're glad to hear that our team at Whitmore Auto Shop has been your go-to pit crew when your car acts up. It’s what we like to call our version of a rescue mission—minus the capes. We appreciate your trust in us and are here whenever your vehicle needs a little TLC!


RB
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Roger B.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Great Service
Outstanding service in a timely manner.
Alanna W. from Whitmore's Towing and Fleet Service responded on 03/02/2025 09:35 AM

It's always refreshing to hear that our service hit the mark! Timeliness is key in the towing world, and we're glad to know we could meet your needs promptly. If you ever need a helping hand again, remember that we're just a call away—ready to spring into action faster than a superhero!


JP
James P.
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Transmission repair
I am a repeat customer, Julie, Anna and Tom and the entire staff have always been very helpful when I need a tow they are there quickly. I just had my 2019 Ford F150 in for a transmission separator plate. Project was on budget on time. Great job 100% satisfied would recommend to anyone.
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/17/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It's always a pleasure to assist a repeat customer like yourself! We're glad to hear that Julie, Anna, Tom, and the whole team could help get your Ford F150 back on track without breaking the bank. It sounds like they were able to catch that transmission separator plate before it decided to go on vacation. We’re grateful for your recommendation and look forward to keeping your truck running smoothly. Thanks for being part of the Whitmore's family!


CR
Cathy R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Five Star Service
I have had two occasions recently to receive services from Whitmores. On both occasions their response was exceptionally quick, service was great and the staff was professional and friendly.
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/14/2025 09:37 AM

We’re glad to hear that you had such positive experiences with us. Quick response times? It’s sort of our unofficial superpower! Our team takes pride in delivering great service with a smile, and we’re happy to know that it made a difference for you. If you ever need us again, just give a shout—we’ll be ready to jump into action!


BB
Brandon B.
Beach Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Brandon said they were great.
Recommended
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/12/2025 09:35 AM

We're glad to hear you think we're great! It’s always nice to know that our efforts to provide excellent service are noticed. If our towing equipment had a pick for 'Best Breakdown Buddy,' we’d certainly be in the running! If there's anything else you need, don't hesitate to give us a call.


JR
Julie R.
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Best around!!
I broke down on the highway coming back from out of state, I had to have my car towed back to my house. I reached out to whitmores and they towed my car in to their shop, got it fixed in a very timely manner, and the prices were good. The staff is very efficient, friendly, professional, just overall exceptional! They kept me up to date with everything going on as it was happening. I would recommend them to anyone needing services.
Alanna W. from Whitmore's Towing and Fleet Service responded on 01/11/2025 09:36 AM

We’re really glad to hear that we could help turn your breakdown into a swift recovery! It’s great to know that our team was efficient, friendly, and kept you informed throughout the process. We like to think of ourselves as the pit crew for your everyday life, coming to the rescue when you need it most. Your recommendation means the world to us, and we're here anytime that road gets a little bumpy. Safe travels ahead!


AM
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Atavia M.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Great Machine Shop
This is the only Machine Shop I'll use in all of Waukegan, they're honest and fair with prices.?
Alanna W. from Whitmore's Towing and Fleet Service responded on 01/07/2025 09:33 AM

We're glad to hear that you found our machine shop to be honest and fair with prices — it’s music to our ears! It’s always our aim to provide top-notch service without the sneaky fees that can make your wallet feel a little too light. If you ever need anything else, you know where to find us in Waukegan. Keep that engine humming!


Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2024
verified customerVerified Customer
4
Expensive.
Went in for two basic services and got charged almost double what I was expecting.
Alanna W. from Whitmore's Towing and Fleet Service responded on 12/30/2024 06:41 AM

We're sorry to hear that our service didn't meet your expectations and that your bill felt more like a surprise party than a routine check-up. We strive for transparency in our pricing, however, We're sorry to hear that our service pricing didn't meet your expectations and that your bill felt more like a surprise party than a routine check-up. We strive for transparency in our pricing, however, you recieved an oil change, inside tire patch and we replaced your valve stem for $137.81. Unfortunately, the increase in oil pricing has oil changes up everywhere right now.  Your experience is important to us, and we would appreciate the chance to discuss it further to ensure clearer communication in the future. Please reach out to us when you're able.


Displaying Review 1 - 15 of 92 in total
Service Coupons and Posts

We're thrilled to hear about your wonderful experience! 🚗💨 No more ride-hunting drama! We're here to make your life easier, one tow at a time. Thanks for the love! ❤️ #TowingPros #WhitmoresTowing
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Thanks for the awesome review! 🚗💨 We love playing detective with those pesky engine lights! A bare wire may seem small, but it sure knows how to disrupt your day. Glad we could get you back on the road! #TowingHeroes #WhitmoresService
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Thanks for the kind words! We love being your go-to car superheroes 🦸‍♂️🚗. Remember, even cars need a little TLC sometimes! We're here whenever you need us. #CarCare #WhitmoresTowing
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We're thrilled to hear you received outstanding service on time! ⏰🚗 At Whitmore's, we know that waiting isn't fun – so we make speedy service our priority! Thanks for the shout-out! 🙌 #TowingExperts #FastAndFriendly
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Thanks for the glowing review! 🚗💨 We're thrilled to be your trusty pit crew! Julie, Anna, Tom, and the whole team are here to make every tow and service feel like a breeze. Your truck is in good hands! 💪 #WhitmoresTowing #CustomerAppreciation
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We're thrilled to hear that our quick response and friendly staff made your experience exceptional! 🚗💨 At Whitmore's, we believe in serving you with a smile (and maybe a wink)! Thank you for trusting us! 🌟 #TowingDoneRight #CustomerCare
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? Thank you for the glowing review! We're thrilled to hear we could turn your breakdown into a quick fix. Our team loves keeping you informed—like your personal pit crew! ? We appreciate your recommendation! #CustomerCare #TowingWithASmile
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We're thrilled to be your go-to machine shop in Waukegan! Honesty and fair prices are our fuel! ?? Thanks for the trust—let's keep those engines running smoothly together! ? #WhitmoresTowing #WaukeganWonders
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Thanks for the kind words! We're thrilled to hear our great service keeps rolling in! ?? Your satisfaction fuels our passion for towing and fleet service. We promise to keep hitting those high notes! ? #CustomerAppreciation #TowingExperts
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Thanks for the love! We're thrilled your car is now running better than ever ??. Our team loves to keep you cruising smoothly! If your car has any more erratic thoughts, just give us a jingle! ? #HappyCustomers #WhitmoresTowing
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Thank you for the fantastic review! ?✨ We're thrilled to hear your car is back on the road and running great! Our team puts in the work, so you can drive with peace of mind. Need help again? We're just a call away! #Towing #CarCare
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Thanks for the 5-star review, Atavia! ? We're thrilled to have provided you with excellent service. We're here for all your towing and fleet needs. ?? #CustomerAppreciation #WhitmoresTowing
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Thank you for the stellar review! We're over the moon ? to hear you think we're the best in Waukegan! ? Our team is grateful for your support! #BestAutoMechanic #WhitmoresTowing
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Hey there! ? We're thrilled to hear that you had a great experience with us. Thank you for your support and for recommending us to others! We truly appreciate it. #WhitmoresTowing #CustomerAppreciation
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? Thank you for your ongoing support, Judy! We're thrilled to be your go-to for quality, honest service. Your 5-star review brightened our day! ? #CustomerAppreciation #QualityService
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Hey there Ron! Thanks for the 5-star review! We're thrilled to have left such a positive impression. We're glad we could help with the repairs while you were out of town. We hope your kids enjoyed the surprise! ??️ #BestTowService #CustomerSatisfaction
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Thanks for the fantastic review, Daniel! We're thrilled to hear that our team at Whitmore's Towing and Fleet Service provided you with top-notch service. Here's to many more trouble-free miles ahead! ?? #CustomerSatisfaction #ProfessionalService
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Thanks for the awesome review! ? We're thrilled to hear that you felt like family with us and that our service was quick and fairly priced. We aim to keep it that way! #CustomerSatisfaction #FamilyFriendly
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? We're thrilled to hear about your awesome experience with us, Ray! Our team, especially Tom, is over the moon knowing they could help! ?✨ #CustomerSatisfaction #TopNotchService
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Thanks for the 5-star review, Savannah! We're delighted to hear that you had a positive experience with our team. We're here to help anytime! ?? #CustomerSatisfaction #TowingService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sonya! We're thrilled we could help you out and get you back on the road in time. We appreciate your kind words and look forward to helping you out again. #CustomerAppreciation #FiveStarService
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Thanks for the 5-star review, Mike! ? We're thrilled we could get your power steering back on track. Quick and courteous service is our middle name! ? #CustomerSatisfaction #CarCare
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? Thanks for the glowing review, Nathaniel! We're thrilled to have earned your trust and appreciation over the years. We're all about going the extra mile – even when it comes to rejecting lunch offers ?. #CustomerAppreciation #WhitmoresTowing ?
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? Big thanks for the amazing review, Jack! We're thrilled to be your go-to for all your mechanical needs. Your continued trust means the world to us! ?? #CustomerAppreciation #WhitmoresTowing
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????? Thank you for the awesome review! We're thrilled you're happy with your brake job on your 1994 Mercedes. We appreciate your support! ?✨ #WhitmoresTowing #AutoMaintenance #Waukegan
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? Thank you for the kind words! ? We're thrilled to be your reliable service station. Our friendly team is always here to help. ⏰ Fast service is our priority! #CustomerAppreciation #ReliableService #Waukegan
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Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you found our service professional and road dependable! Your kind words have brightened our day! #WhitmoresTowing
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