If I could give this place negative stars, I would. This body collision shop is an absolute disaster—rude, unprofessional, and borderline criminal in how they operate. Let me break down the nightmare:
First, the customer service is atrocious. The interactions I had with Kyle, Su and Francis was indescribable. Every question I asked was met with sarcasm or completely ignored. Kyle made a smart remark when I said I was going to be taking my car to another body shop and said “well if your taking your car to a real body shop they’ll know what said document is”. When I tried to understand why I was being overcharged, I was talked down to like a child. Disgusting behavior. When asked for a legally binding document that gives them permission to hold on to my vehicle for services I didn’t ask for he repeatedly refused. When asked for a document that will release my vehicle to the new body shop the receptionist, said “I guess I’ll retrieve it from google for you”. In addition after receiving a notification from myhyuandi app that my vehicle’s door was unlocked at said time I called the body shop to ensure they weren’t continuing to work on my car after repeatedly telling them I no longer wanted to move forward with them. When I called the body shop and told the receptionist I have notifications sent to my phone, she said good for you… how rude!
Now for the real horror: they sent me someone else’s private information, including their VIN number, phone number and even their home address.That’s a MASSIVE breach of privacy and shows how careless and sloppy this place is. I wouldn’t trust them with a bicycle, let alone a car. When I told Kyle I didn’t own a 2010 Ford Mustang he tried to go back and forth with me about how it was my car…
And then came the bill. They slapped on a $400 administration fee and when I asked for an explanation, they literally said it was for their receptionist “picking up the phone”. I thought it was a joke. It wasn’t. FOUR HUNDRED DOLLARS just for answering a call?! For maybe the four times that I called and spoke for less than 5 minutes each time? What kind of scam are they running?
I was choosing to pay for my own repairs out of pocket just to avoid the hike in my insurance rate and they shamelessly saw that as an opportunity to exploit me. They clearly assumed that because I’m a young African American woman in this country, they could take advantage of me and my unfortunate situation without consequence. It’s disgusting, predatory, and completely unacceptable.
This place is a disgrace to the auto repair industry. They overcharge, violate customer privacy, and treat you like garbage. Save yourself the money, time, and stress— go anywhere else but here, I wish I had. I got into an accident where I was hit by an uninsured driver and they made matters completely worse! I believe they are extremely racist and prey on the minority community do not come here! I will make sure the world knows about the vile racism, revolting disrespect and shameless scamming this pathetic excuse for a company operates. They are a STAIN on the industry and have no business existing- they need to be shut down immediately and permanently!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
If I could give this place negative stars, I would. This body collision shop is an absolute disaster—rude, unprofessional, and borderline criminal in how they operate. Let me break down the nightmare:
First, the customer service is atrocious. The interactions I had with Kyle, Su and Francis was indescribable. Every question I asked was met with sarcasm or completely ignored. Kyle made a smart remark when I said I was going to be taking my car to another body shop and said “well if your taking your car to a real body shop they’ll know what said document is”. When I tried to understand why I was being overcharged, I was talked down to like a child. Disgusting behavior. When asked for a legally binding document that gives them permission to hold on to my vehicle for services I didn’t ask for he repeatedly refused. When asked for a document that will release my vehicle to the new body shop the receptionist, said “I guess I’ll retrieve it from google for you”. In addition after receiving a notification from myhyuandi app that my vehicle’s door was unlocked at said time I called the body shop to ensure they weren’t continuing to work on my car after repeatedly telling them I no longer wanted to move forward with them. When I called the body shop and told the receptionist I have notifications sent to my phone, she said good for you… how rude!
Now for the real horror: they sent me someone else’s private information, including their VIN number, phone number and even their home address.That’s a MASSIVE breach of privacy and shows how careless and sloppy this place is. I wouldn’t trust them with a bicycle, let alone a car. When I told Kyle I didn’t own a 2010 Ford Mustang he tried to go back and forth with me about how it was my car…
And then came the bill. They slapped on a $400 administration fee and when I asked for an explanation, they literally said it was for their receptionist “picking up the phone”. I thought it was a joke. It wasn’t. FOUR HUNDRED DOLLARS just for answering a call?! For maybe the four times that I called and spoke for less than 5 minutes each time? What kind of scam are they running?
I was choosing to pay for my own repairs out of pocket just to avoid the hike in my insurance rate and they shamelessly saw that as an opportunity to exploit me. They clearly assumed that because I’m a young African American woman in this country, they could take advantage of me and my unfortunate situation without consequence. It’s disgusting, predatory, and completely unacceptable.
This place is a disgrace to the auto repair industry. They overcharge, violate customer privacy, and treat you like garbage. Save yourself the money, time, and stress— go anywhere else but here, I wish I had. I got into an accident where I was hit by an uninsured driver and they made matters completely worse! I believe they are extremely racist and prey on the minority community do not come here! I will make sure the world knows about the vile racism, revolting disrespect and shameless scamming this pathetic excuse for a company operates. They are a STAIN on the industry and have no business existing- they need to be shut down immediately and permanently!