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Wright Way Collision Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(353 Reviews)
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Score Details

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

Categories
Collision Repair, Car Maintenance, Diesel Services
Contact
(765) 789-6995
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
920 W Walnut St Albany, IN 47320
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Wright Way Collision Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(353 Reviews)
Write a Review
Recent Reviews
LD
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Leah D.
Muncie, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2018
Indifference and poor quality of service
We took our deisel truck to have a diagnosis done and then have it fixed. We had this truck to them on a Tuesday morning 8am sharp, it is now Friday at the close of business and they have done a minimal amount of checking which they have admitted because they haven't had the properly trained technician available to spend any time on it. But instead of calling and keeping us updated, we have had to call to find out any news, which we keep getting vague and unclear answers as to what is really wrong. It was determined that a compression check was needed on Wednesday and as of Friday 5pm, it hasn't been done and we were told it would be Monday before it could. We have decided to get the truck and bring it home and never do business again with this place. We are the low man on the totem pole so to speak and we have concluded we can't trust that a good or reliable job will be done at this point. The best word I can use to describe this experience is "indifference." We have been poorly treated and felt it was worthy of this review, as we are not generally people who leave reviews. Hope this helps anyone considering this place as a possibility to fix your diesel or any car for that matter!
Not Recommended
LD
gravatar
Leah D.
Muncie, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2018
Indifference and poor quality of service
We took our deisel truck to have a diagnosis done and then have it fixed. We had this truck to them on a Tuesday morning 8am sharp, it is now Friday at the close of business and they have done a minimal amount of checking which they have admitted because they haven't had the properly trained technician available to spend any time on it. But instead of calling and keeping us updated, we have had to call to find out any news, which we keep getting vague and unclear answers as to what is really wrong. It was determined that a compression check was needed on Wednesday and as of Friday 5pm, it hasn't been done and we were told it would be Monday before it could. We have decided to get the truck and bring it home and never do business again with this place. We are the low man on the totem pole so to speak and we have concluded we can't trust that a good or reliable job will be done at this point. The best word I can use to describe this experience is "indifference." We have been poorly treated and felt it was worthy of this review, as we are not generally people who leave reviews. Hope this helps anyone considering this place as a possibility to fix your diesel or any car for that matter! (As soon as we said we would come get the truck, the man at the shop quickly said I'll put the keys in the truck and have it outside, he had no desire whatsoever to make things right or make amends...seemed just fine that we would leave dissatisfied)
Not Recommended
RV
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RON V.
Muncie, IN
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
verified customerVerified Customer
Great Ser, AndPrice
Great Job this time
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/28/2017 12:19 PM

Thank you Ron!!

TR
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Tim R.
Albany, IN
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2017
verified customerVerified Customer
Honest , good work
Wright Way has always done a great job for our families vehicles!
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/28/2017 12:18 PM

Thank you Tim!! We appreciate you as a customer and your business. Always look forward to working with you in the future.

LD
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Lauren D.
Muncie, IN
Saturn L300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2017
verified customerVerified Customer
Saturn owner
Great customer service.
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/28/2017 12:18 PM

Thank you Lauren!!

WS
Wayne S.
Redkey, IN
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
verified customerVerified Customer
Category: Service
Wayne said this business did what they said they would do and they are kind.
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/10/2017 07:12 AM

Thank you Wayne, if there is ever anything we can do please let us know!

LT
Luke T.
Parker City, IN
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2017
verified customerVerified Customer
Category: Service
Luke said he has been using the business for years. He is pleased and satisfied with the service.
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/10/2017 07:11 AM

Thanks Luke!! :)

SM
Sandy M.
Hartford City, IN
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Sandy said this business took good care of her vehicle.
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/10/2017 07:00 AM

Thank you Sandy, it very much appreciated!

T
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Tom
Muncie, IN
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2017
verified customerVerified Customer
Tommy
Always easy too work with have used them many times great service
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/05/2017 11:59 AM

Thanks Tommy, look forward to working with you in the future!

DR
Doug R.
Winchester, IN
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2017
verified customerVerified Customer
Category: Service
Doug said they were very good.
Recommended
Kristi W. from Wright Way Collision Repair responded on 04/05/2017 11:59 AM

Thanks Doug, highly appreciated :)

ES
Earl S.
Albany, IN
Chevrolet Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
verified customerVerified Customer
Category: Service
Earl said this business got his vehicle in and they repaired it quickly so he could return to work.
Recommended
Kristi W. from Wright Way Collision Repair responded on 03/20/2017 10:12 AM

Thank you Earl!! :)

LD
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Lauren D.
Muncie, IN
Saturn L300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
verified customerVerified Customer
Wonderful business.
Great customer service.
Recommended
Kristi W. from Wright Way Collision Repair responded on 03/17/2017 05:49 AM

Thank you Lauren, always nice to see you!!

DD
Deb D.
Albany, IN
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2017
verified customerVerified Customer
Category: Service
Deb said they did it in a timely manner and they kept her informed.
Recommended
Kristi W. from Wright Way Collision Repair responded on 03/17/2017 05:50 AM

Thank you Deb, we try to stay on top of things and keep each customer informed on their vehicle status throughout the time it's here.

TB
Teddy B.
Albany, IN
Pontiac G6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
verified customerVerified Customer
Category: Service
Teddy said this business provided good service.
Recommended
Kristi W. from Wright Way Collision Repair responded on 03/17/2017 05:50 AM

Thank you Teddy!!

SF
Scott F.
Muncie, IN
Chevrolet Silverado Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
verified customerVerified Customer
Category: Service
Scott said everything was okay after having the service performed.
Recommended
Kristi W. from Wright Way Collision Repair responded on 03/17/2017 05:51 AM

Thank you Scott, always here to help when ever you need us!!

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