Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I called and and talked to Mark about an approach. He suggested a computer scan as there could be more issues within that code #. From Mark's manner and TDI knowledge and how he explained his approach I was confident enough to make a service appointment.
I received a call the next morning and Mark reviewed the scan issues with me, answered my questions and provided an itemized upfront repair cost. I would trust Mark and Sport Euro with any future repair issues. Business is made with people working with people and Mark and his crew performed well at this. Mark's breadth and depth of experience enabled him to interpret the diagnostic results holistically to everyone's benefit.
\