Zeigler Hyundai of Racine is staffed with factory certified technicians who provide quality Hyundai repair and maintenance.Zeigler Hyundai of Racine is staffed with factory certified technicians who provide quality Hyundai repair and maintenance.
DO NOT BUY A CAR FROM THIS DEALERSHIP! I have purchased several cars over the years from various dealerships and have never had such a horrible experience as Ziegler provided. Their offenses warrant a formal complaint to the FTC and WI DATCP.
First, their advertising and sales practices are deceptive. They advertised a lower vehicle price to lure us in and then put what are supposed to be optional add ons to the final price without disclosing them to the buyer. Beware, Zguard and LoJack will be added to your vehicle final price. Alfredo annd Zach initially refused to remove the fees after hours of arguing. Thankfully we were able to prove the Zguard was not disclosed in CarFax so the manager reluctantly agreed to take it off but still refused to sell the car without charging for LoJack. They could have upsold us on LoJack with proper disclosure and explanation but they chose deception and bullying instead. The first red flag of their lack of integrity as a business. Pretty sure it’s also not legal or is some violation but we’ll let the FTC and State of WI decide on that.
During the final signing process, the salesperson, Alfredo, could not explain the line items of what “other fees” were. He said he’s not a numbers guy but asked us to sign anyway acknowledging that it was explained to us. Sleazy. Seriously just adds to the mistrust and poor experience. And everyone was completely unapologetic about every negative interaction we brought to their attention. Asked about the fully tinted windows and windshield being illegal in WI but the sales guy said he didn’t know. I think a dealership should know what is legal or not and not sell it in an illegal condition. I can remove the windshield tint myself but again, something I shouldn’t even have to be thinking about after buying from a large dealership like Ziegler.
When we finally got in to the car, after being told it had just gone through a detailing, it smelled of smoke. They also gave us our new used car with a 1/4 tank of gas. Every other dealership I’ve ever bought from at least had us leave with a full tank and a fresh clean vehicle. We were exhausted and frustrated with the whole experience and just wanted to get as far away from Ziegler as possible so decided to do our own detailing. They also only provided one key FOB that was very faded. Attached are some picture of what we all found during our cleaning process. Disgusting cabin filter, shrimp, cigarette, old papers and just nasty dark brown water coming from cleaning the interior. Also, the original picture of the vehicle showed black rims. When we got the vehicle, it looks like the rims were scrubbed and now just have remnants of what was black.
2 days after purchasing, the check engine light came on. Took it to a trusted mechanic, diagnostic scan revealed a dysfunctional thermostat and several error codes that needed to be reprogrammed. After all repairs were done, purchased a second FOB so we have a back up and detailing/cleaning supplies, we’ve spent over $2000 total to get this vehicle into the shape Ziegler should have had it in before they sold it to us.
We have messaged our sales person multiple times with these concerns and since we left the day we bought it, he has not responded at all.
Went down to the dealership in person to talk with him and negotiate some compensation and opportunity for Ziegler to redeem themselves for all of this trouble and cost. Our sales person, Alfredo, quickly ushered my son away so his new victims couldn’t hear the complaints. The second sales person offered to inspect the vehicle and do some detailing. Too late for that, should have all been done before we drove away the first time. And they have lost our trust to handle our vehicle or business ever again.
Ziegler justified everything they did saying all dealerships do this. That couldn’t be farther from the truth. They are unapologetic about their sleaze and deception. If you care about integrity at all, tell everyone you know to stay far away from Ziegler.
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First, their advertising and sales practices are deceptive. They advertised a lower vehicle price to lure us in and then put what are supposed to be optional add ons to the final price without disclosing them to the buyer. Beware, Zguard and LoJack will be added to your vehicle final price. Alfredo annd Zach initially refused to remove the fees after hours of arguing. Thankfully we were able to prove the Zguard was not disclosed in CarFax so the manager reluctantly agreed to take it off but still refused to sell the car without charging for LoJack. They could have upsold us on LoJack with proper disclosure and explanation but they chose deception and bullying instead. The first red flag of their lack of integrity as a business. Pretty sure it’s also not legal or is some violation but we’ll let the FTC and State of WI decide on that.
During the final signing process, the salesperson, Alfredo, could not explain the line items of what “other fees” were. He said he’s not a numbers guy but asked us to sign anyway acknowledging that it was explained to us. Sleazy. Seriously just adds to the mistrust and poor experience. And everyone was completely unapologetic about every negative interaction we brought to their attention. Asked about the fully tinted windows and windshield being illegal in WI but the sales guy said he didn’t know. I think a dealership should know what is legal or not and not sell it in an illegal condition. I can remove the windshield tint myself but again, something I shouldn’t even have to be thinking about after buying from a large dealership like Ziegler.
When we finally got in to the car, after being told it had just gone through a detailing, it smelled of smoke. They also gave us our new used car with a 1/4 tank of gas. Every other dealership I’ve ever bought from at least had us leave with a full tank and a fresh clean vehicle. We were exhausted and frustrated with the whole experience and just wanted to get as far away from Ziegler as possible so decided to do our own detailing. They also only provided one key FOB that was very faded. Attached are some picture of what we all found during our cleaning process. Disgusting cabin filter, shrimp, cigarette, old papers and just nasty dark brown water coming from cleaning the interior. Also, the original picture of the vehicle showed black rims. When we got the vehicle, it looks like the rims were scrubbed and now just have remnants of what was black.
2 days after purchasing, the check engine light came on. Took it to a trusted mechanic, diagnostic scan revealed a dysfunctional thermostat and several error codes that needed to be reprogrammed. After all repairs were done, purchased a second FOB so we have a back up and detailing/cleaning supplies, we’ve spent over $2000 total to get this vehicle into the shape Ziegler should have had it in before they sold it to us.
We have messaged our sales person multiple times with these concerns and since we left the day we bought it, he has not responded at all.
Went down to the dealership in person to talk with him and negotiate some compensation and opportunity for Ziegler to redeem themselves for all of this trouble and cost. Our sales person, Alfredo, quickly ushered my son away so his new victims couldn’t hear the complaints. The second sales person offered to inspect the vehicle and do some detailing. Too late for that, should have all been done before we drove away the first time. And they have lost our trust to handle our vehicle or business ever again.
Ziegler justified everything they did saying all dealerships do this. That couldn’t be farther from the truth. They are unapologetic about their sleaze and deception. If you care about integrity at all, tell everyone you know to stay far away from Ziegler.