Mike was SO helpful and attentive. He made sure to explain to me what needed to be done and why which
was super helpful for someone who does not know much about cars. They worked super fast and were very accomodating.
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Called Broad & James towing after a technician from another company couldn’t get the lug-nuts off. Th
e technician Mitchell from Broad & James took off the lug-nuts so quickly and put on the spare tire so I could safely drive home. He even put air in the spare tire. He was so polite and helpful. I would recommend to all my friends.
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I had a great experience with this towing and service company. They not only got my car to the shop w
ithout delay but also diagnosed and fixed the issue much faster than I expected! John was incredibly kind and patient. He took the time to clearly explain what was wrong with my car and made sure I understood the repairs that were done.
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Professional and courteous! I was very impressed with the service they provided. They had the work do
ne in a very timely manner. My vehicle is running extremely well now. Overall a pleasant experience doing business with their team.
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My first time experience with Richie‘s automotive was a good experience. Staff was knowledgeable, res
pectful, and professional. I was 250 miles away from my home when my truck broke down. They gave positive advice suggestions and was very helpful. I was very pleased and impressed with the quality of their service. I highly recommend using Richie’s.
Kind regards,
Dr. McNair
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Lucas, the owner is very amazing and very nice. He will take the time to calmly. Talk to you and let
you know what’s going on. Our engine died on our land rover.We Went to them to fix our engine. And he’s so kindly fixed it and gave my mom a wonderful deal. I appreciate everything that he has done and not only is he a hard-working man, but he is an honest man and a good mechanic. After talking to him again after having reoccurring issues with our engine. he went above and beyond and was just like bring the car in. And was just you don’t get service like that anymore. And he was very honest about what the problem was how he would diagnose the car and what could potentially happen going forward with our car. I have lived for Santa Rosa for Around 15 years. And with Range Rovers, You have a lot of problems. And I have met many mechanics. My last mechanic not only do you siphon us out of money by overcharging us because he saw that we had a Range Rover. He did the work poorly. Lucas was able to point out that the work was done poorly, and his prices were way cheaper And the professionalism and the niceness was the best that I have ever received from any of the prior mechanics that used to work on my car in Santa Rosa. I will now be taking my car only to him. Because he is about the only ethical, kind, and extremely good mechanic in Santa Rosa that I have worked with. Another point that I wanted to make is that I’m a woman and what people don’t know is that I may not be a mechanic but I have two degrees. One in business and one as an electrician. So I have taken a part ac transit buses, worked on Muni and BART, etc. I’m used to taking things apart. And i’ve gotten this a lot talk to me like I’m stupid because I am a woman people don’t think that I did all those things or that I have a degrees as an electrician. But that was not my experience with Lucas. He explained everything to me and did not question my intelligence. And he was very honest hard-working and respectful. Out of all the places that I will go. I will only let Lucas touch my car. If you want the best, you have to go to them.
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Scheduled a visit fully expecting to be told expensive repairs would be needed, but after an inspecti
on and thanks to honest service I was told what the issue was and expensive repairs were not necessary. Thanks, I highly recommend your business!
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