A pleasant weekend family visit quickly turned into a nightmare when my 18-year-old Lexus RX330 start
ed smoking from under the hood coming off the I-95 exit ramp in Boca Raton. I knew it would be a long weekend because all auto shops were closed for the weekend, and I was 200 miles from home. Fortunately, my AAA phone app provided a great recommendation - Boca's Best European & Domestic Auto Repair.
I waited anxiously until Monday to call AAA for a tow, still concerned that I might not get a tow truck immediately or Boca's Best might not be able to take my car right away. My good fortune continued as I was able to get my car towed early in the morning to Boca's Best.
Paul, the Boca's Best owner, was already at work before his official business hours when my car and I arrived. He had already reviewed the email I sent via his website and was prepared to take my car immediately. Professional and empathetic, Paul put my mind at ease that his staff would finish the repair on my car that afternoon. Nightmare quickly laid to rest!
I can't thank Paul and his staff enough for their knowledge, efficiency, and positive attitude. All the positive client posts on the AAA website are absolutely accurate.
Incidentally, I noticed that Paul provides a thoughtful response to every client's website post (positive or negative); it speaks volumes about his ability to run a business with great attention and integrity.
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I love having both my cars taken care of by Jerry and his crew. Scheduling is always easy and conven
ient with Johnny. Its a real bonus that they came to my work and pick up the car and brought it back. I respect their opinion and know that they take great care of my car service!
Thank you!
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I drove across a concrete block while pulling into a parking slot at my doctor's office, and when I r
eversed my car to back away from the block, it ripped my front bumper loose across the entire front of the car. My spouse called Mile Repair the following morning, and although it would not have been a major repair, they agreed to look at the car right away. Long story short, Mile put my bumper back together and sold me a new battery all for a very reasonable price. A short time later, I picked up my car and you couldn't tell it had even been damaged. I am so grateful to these guys for their service!
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2002 Pontiac Firebird WS-6 with 6 speed manual transmission. Traveling from MS to CO and
back to MS. Clutch started acting up (dragging, hanging up at bottom of stroke) in CO. Locally recommended mechanic checked it out by sitting in car, depressing clutch, and shifting it. Mechanic said it was pilot bearing. Couldn’t get to it for six weeks because of shop repair load. Other shops backed up the same way. Said ok to drive and wouldn’t be a problem. Clutch continued to get worse, getting to the point it would go to the floor and stick after simply touching the pedal at the top of the pedal stroke. Went to locally recommended repair shop in Bayfield. Shop also backed up but owner would work it in for my friend. After sitting at the shop all day, said it was slave cylinder leaking but ok to drive. Take several days to get parts and repair it. Left and drove to Mt Pleasant, Tx. Clutch getting worse to the point I was expecting total failure. Friend recommended Rychliks. Took car to Rychliks late on Thursday afternoon. Talked to Wesley and told him what other mechanics had said. Wesley/Rychliks were also backed up but he’d work it in. Rychliks ordered parts they thought it would need that Thursday evening/night. Started repair Friday morning. Shirley called me and said they had the parts but one part (clutch?) was expensive and did I want them to continue. I said yes. She replied maybe the expensive part wouldn’t be needed. Got a call around noon Friday that they had it back together (the “expensive” part wasn’t needed), but also needed a clutch master cylinder, which was hard to find. There were ones in Dallas, Houston, and Oklahoma City. Hopefully they could get one in Saturday morning. My friend drove me to Dallas and we got the master cylinder. Returned to Rychliks about 5pm that Friday evening and Beau started replacing the master cylinder. Saturday just before noon, Shirley called me that my Firebird was repaired. Had replaced worn out throw out bearing, slave cylinder, and master cylinder. Pilot bearing, clutch, and clutch fingers were all good and the repair cost was very reasonable. Plus, the clutch works great, as good as it did when the car was new (I bought it new and it only has 49,000 miles on it).
Thank you Wesley, Beau, Shirley, and the rest of the mechanics who worked on my car. You did a great job and I really appreciate it. You are a Christian organization and a pleasure to do business with.
By the way, yes, I do work on my own vehicles and farm equipment, having replaced clutches, brakes, rebuilt engines, etc, so I had a pretty good idea of what sounded reasonable (Pilot bearing sticking? Hmm, not likely). Yes, I could have replaced/repaired it myself at home with my tools and access to a lift and transmission jack. However, I was concerned the clutch wouldn’t get me home plus at 73 years of age, repairing vechicles isn’t nearly as much fun as it used to be.
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These guys know their stuff. Custom work and basic repairs, they do it all. I plan on returning to th
em for body work as well. 11/10 great business.
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Mauricio & staff are over the top providing great communication services affordable..I work late & th
ey have made it convineant for me...they are the best!
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I needed services done to my truck and Romeo’s Service Station gave me a great diagnosis of my vehicl
e needs and they truly cared about getting me back on the road in a professional and timely manner.
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My son was on his way back to Fort Bragg NC and his diesel truck broke down. They were able to fix h
is truck in a hurry at a VERY reasonable cost. I just want to thank you so much. He did make curfew thanks to your quick repairs for a normally disastrous situation. YOU ARE THE BEST!!!!
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My Chevy SSR hit a curb hard and equired repai to straighten the A-frame etc. They did a wondeful jo
b in a short time as well repainted the front bumper area that was scraped during the incident. Great service and very nice people. Also my car was meticulously cleaned when inside and out when I picked it up. Its little things like this as well as great work that will make me go back if auto work is ever needed again. Thanks SAB. Good to know that there are still people who know what customer service is all about...
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