Worked with Mike Joel for my Trailblazer. I came from another dealership after having a bad experienc
e. Everyone here was very understanding, friendly, and highly customer focused. I can't thank the team enough for putting together an aggressive deal and making feel like I was an important customer.
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It was great meeting Rahma,Aliedani , who help me to get XT5 2023. Can’t be more happier than this wi
th the new ride. If you are looking for for a new or to upgrade your car, please get Rahma, Aliedani she will help you get what you need. Thank you to everyone who helped me with the process it was smooth and easy. Thank you
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Mixed experience, but still better than dealership
I was taking my cars to Adam's Mercedes Garage for years. It was smaller, more focused business back
then, and Adam was really amazing.
When Mercedes Garage became Park Place, the experience became mixed. On a positive side, they always try to save me money, and suggest optimal solutions. They are not in rush to charge you, unless they are absolutely sure they nailed the problem. Recently, I had a positive experience, where they saved me tons of money by helping me get rebuilt steering rack installed, I really appreciate that.
But then there are confusing things. As part of the last big service, they did Service B, even though my car was due for Service A (B is the more expensive one). They did alignment without asking me (3x times more expensive than Les Schwab). For many pesky problems (and oh modern MB is full of those), I have to bring cars multiple times. I honestly don't blame it fully on PP - Mercedes cars are full of fancy stuff, and the more there is the more breaks, and AMG versions are more and more complex, so it is I suspect harder to diagnose things. But anyway, I would appreciate more attention to details and more push to get to the bottom of problems on first attempt.
If you have money to burn - Lynnwood MB is currently the best place for MB. I do not, so PP is more practical, and currently still the best choice in Bellevue IMHO.
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John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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Having a problem with a certified pre-owned car that you purchased just a week earlier can be very di
scouraging and unsettling. The Service Department was very friendly and understanding. They took the time to make sure they thoroughly diagnosed the problem of a broken ring. They also kept us in formed as to the progress as to the repairs. We feel that Lee Johnson Chevrolet did an outstanding job of not only providing great customer service, but also doing an excellent job of doing the repairs to our vehicle.
We are very satisfied in the certified pre-owned Chevy Cruze we purchased from Lee Johnson Mazda, but are more confident of the vehicle we purchased after the repairs were done
Kudos to the Lee Johnson Family,
Hank and Sue Gulden
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