Great when it works...
I love many things about this car, they mostly center around how it drives and the amenities inside the car. The core reasons I brought the car for still hold true. It drives fantasticly, you don't realize you are moving a large 7 person vehicle. The interior comforts are brilliant. We've driven thousands of miles across the country and everyone had room (even the dog). The tech is great, it works and it's been intuitive to use. The charging and EV app is excellent. I get the details I want about the car and compared to the other EV we have, finding, using and paying for charging stations was really helpful. it also helps that the car is Tesla Supercharger compatible.
The problems.
We stress tested this car, we drove it from Seattle to LA, as mentioned above, the comfort was excellent. However the problems happened on the way back when we took the car through a car wash. There is no car wash mode so we looked up the best suggestions and employed them all. It appeared to be fine but that night, it would not charge. We were 400miles from home and worried about our new car. Hyundai support did offer to tow us back. But the next morning it miraculously started towing again!
2 months later the same thing happened again, this time no car wash, it just stopped taking charge and the batter pack was giving an error message. I rationed my driving and was initiialy told that it would take a month before my car would be seen. I rang around other service centers and found one which could do mine in a few days. They ended up needing to order a new pack and kept the car for almost a month. We did get a loaner car but the inconvenience was severe and undermined our trust in the technology.
it has been fine since then. However we have noticed build quality issues around edges and pieces partially coming off in the door. This never happened in 6 years with my prior car, a Toyota Highlander Hybrid