
Hello Carol,
Thank you for your feedback. We are always looking to improve our customer experience and appreciate any input from our customers. The 12 volt battery is only charged from the HV battery when the vehicle is driven frequently, so it is recommended that you drive your vehicle. ^cc
Hey Shu, thank you for sharing your concerns with us. Allow us to take a further look at your vehicle's concerns. A representative will be in touch with you shortly to investigate further. Thank you ^cc.