Excellent vehicle with Some Difficulties
We need a higher ground clearance vehicle; like many others, we found the crossover SUV to be the right choice. After test driving and studying, the Tucson Hybrid LTD was what we really enjoyed. It took 4 tries to fix a defect in the touch screen instrument cluster, but it appears that it is fixed and everything operates correctly. I have heard similar stories from owners of new vehicles made by other manufacturers. The Service Department treated us very well; the Customer Care Manager was really helpful. We did go through a completely avoidable hassle getting the trade-in vehicle paid off. I learned that according to my source, someone at Honda Finance either said, or left the impression that I had issued an NSF check, which is a completely false accusation. Instead of speaking with me (I had a download showing around 5 years of auto pay car payments after a massive down payment; but hey, I am just the customer.) the assumption was made apparently that I tried to mislead the sales manager (I had shown the exact payoff to the sales associate when I made the down payment); during the deal closing the sales manager was very "casual." I should also add that my credit rating is about 850. It was stressful enough having to deal with what seemed to be an unfixable vehicle and a case "manager" at Hyundai USA who made several promises and then didn't deliver. This whole process was way too difficult.