Can't say enough of how well our Tuscon Limited purchase went, without including the manager, Amanda
Meadows, who walked us through the final paper work after we had finished up with our sales rep, Conner. Amanda was very honest and welcoming, and even was able to shave off a few dollars off the bottom line to fit our budget. And finally, when all was confirmed with Conner and Amanda, we met with the finance manager. Sorry I don't have his name, but he also gets our highest praise. Smart, good sense of humor, straight up guy ... he was incredibly efficient and nice to us. This dealership should be on your list to visit if you are in the car market. They treat you very well. And ... we are loving our new Tuscon Limited!!
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Nathan Henson at Cavenaugh Hyundai Jonesboro went above and beyond to help me find exactly what I nee
ded. Nathan was very helpful and friendly, and I felt like he was truly trying to help me find the best solution for my needs. Nathan was responsive and kept me informed throughout the entire process. Nathan always followed through on every question I had. Nathan made sure I felt comfortable with my decisions, he was incredibly friendly, communicative and responsive to all my questions and concerns. I felt like Nathan was actually there to help, Nathan is a true professional, his ability to understand my needs and offer solutions was very impressive. Nathan went above and beyond to ensure I was satisfied, and I appreciated his dedication to customer satisfaction. From start to finish, the process was smooth and efficient. Nathan made everything easy for me. I'm beyond grateful for all of his help and excellent customer service skills. Nathan made the entire experience enjoyable and stress-free.
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Stephen was so nice and helpful when choosing my new car. I gave him an amount I needed my monthly pa
yments not to exceed and he was able to get me an awesome deal on a Tucson SEL. He was very knowledgeable about being able to find the car within my budget. I'm so happy with my new car, I might even buy it after the lease runs out!
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My wife and I were looking for a new vehicle and arrived at Irwin Hyundai. We were met by Ian Rollins
and he talked with us about our needs and wants in a new vehicle. We test drove different versions of the Pallisade and Santa Fe. Ian never rushed us and answered all of our questions we had for the vehicles we tested. We settled on the Santa Fe Calligraphy hybrid and couldn't be happier. Thank you Ian and thanks to Irwin Hyundai for a really great experience.
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Hello I Schedule a windshield recall yesterday there crew was extremely nice got me in a timely manne
r everyone at the counter was nice even though they seem to be super busy great friendly people no one had a Frown on there face or seem unhappy told me it would be a few hours to get the service done and they will call me very very please thank you so much for making my visit great .
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I just want to share what a great experience I had with Jake one of your Service Advisors and the way
he communicated with me while my car was in the shop at your dealership. I work on the phone so it would be hard for me to talk with him via a phone call. He is a great texter through your app, and he kept me informed during the process.
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Buerkle Hyundai is the place to go for fast, friendly, helpful service
In order to appreciate this glowing review of Buerkle Hyundai, it's necessary to start with a scathin
g review of Walser Hyundai in Coon Rapids.
When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was “due to collision damage” and therefore “not covered under warranty.” They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own technician described as “already a known issue on these guys.” We told them that this vehicle had never been in a collision, but they ignored us and falsely wrote on our invoice that collision damage was the cause of the problem.
When I returned later to ask if a tear in the plastic (caused by a tire blowout 2 years ago) was the same thing as damage to the bumper, a representative confirmed that it was not. Nevertheless, she insisted that the technician had found a crack in the bumper when they looked under the car. That was their second falsehood. She offered to put it on the lift again, and when they checked again, behold, they found no damage to the bumper.
The service manager admitted that the tear in the plastic could not possibly have affected the water in the center taillight (which is at the bottom of the hatchback), but she told me that a tear in the plastic could have caused the condensation in the taillight, because it had broken a seal, allowing water to enter. Another untruth, as it turned out. I later crawled under the car to personally have a look, and found out that it couldn’t possibly be true.
The manager said that she would contact Hyundai to see if they would cover the center light. She said it would take about 24 hours to get an answer. The next morning, she texted my husband to say that they submitted the request to Hyundai the day before, “and they are still deciding if they are going to participate in helping with the cost of rear lamp assembly. Hopefully they will have some kind of decision for me today.”
That was their last communication. After getting caught in so many falsehoods, it appears they thought it was just easier to drop all communications.
That’s when I made an appointment at Buerkle Hyundai, and (oh my) what a difference was that experience. I explained the problem and the damage to the plastic behind the wheel, and they immediately offered to submit a goodwill request to Hyundai to cover the charge. They said they might receive an answer in 10 minutes, but it might take an hour.
What? You mean it doesn't take over 24 hours to get an answer from the Hyundai headquarters? (For those keeping score at home; that was Walser’s fourth falsehood to us.) After Buerkle submitted the request, Hyundai approved the repair in less than an hour. Buerkle had the part in stock, and the whole experience, from driving in, to getting approval for covering the cost, to repairing the problem, took less than 3 hours. Everyone I spoke with at Buerkle was tremendously friendly and helpful, but a special shoutout to Danni. She’s a gem, and Buerkle should give her a raise and a promotion.
Walser Hyundai charged us $127, and their only service was to treat us disrespectfully and feed us a pack of untruths. (I’m not sure what the industry standard might be for charging customers for falsehoods, but $127 seems kinda pricey.) Then they handed us a $4,000 estimate to repair a problem that they knew could have been covered by Hyundai, if only they would take the trouble to submit the request. Buerkle Hyundai fixed the entire problem in under 3 hours, and they threw in a free car wash and snacks. The total bill for the visit? $0.00.
Buerkle has earned two new customers. I hope this review wins them many more.
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