Friday morning appointment I was greeted by service staff at the door. I arrived 10 minutes before my
appointment. I thought this would cause a delay. But within 25 minutes service was completed . Thanks to Nathan service tech. and other staff I had a pleasant visit and it made my day.
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This is my fourth Hyundai, and experiences like this are exactly why I remain a loyal customer.
I
want to give a sincere thank-you to Valencia, Service Advisor at Hyundai of Hampton.
Valencia is consistently honest, professional, and incredibly helpful. She takes the time to explain what’s going on, gives realistic time estimates, and treats customers with respect. This visit was no exception — she listened, handled a warranty issue efficiently, and made sure everything was taken care of properly and at no cost to me.
It’s rare to find a service advisor who is both knowledgeable and genuinely kind. Valencia is exactly that. Because of her, service visits are stress-free and handled the right way.
Highly recommend working with her if you want clear communication and excellent customer care.
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Mitch Eccles was awesome to work with the day of and after. He answered any and all questions we had
during the process and questions we had during the days following our purchase!
I would definitely recommend working with Mitch!!
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My whole family(4people) got their car from Dougs and we are more than likely to come back to get our
next car from here than any other place. Friendly service and good cars all around best dealer around.
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It's like two parallel universes. I couldn't ask for a more attentive service dept. Richard Hall alwa
ys takes care of me. He gets me in and out as efficiently as possible. The sales dept. is useless. They never seem to know the answers to questions that I've asked about the Hyundai models. The dealer 'mark-ups' are an insult. I drove out to Palm Springs Hyundai where I've previously purchased a Kona and a Tucson Sport. They don't mark up their cars over MSRP. Hence, I just bought a Venue there a few days ago.
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