We are so grateful to the staff at Ray Skillman, especially our salesman Henry. Right after we starte
d procedure to buy our car, my husband went into the hospital. They were so patient and supportive as I coordinated efforts to complete the deal. They even delivered our other car back to us that was in for repair. Many thanks!
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Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year.
All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine
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I brought my car in to the service dept to check a problem with my AC. My appointment was scheduled
for the following Wednesday but Jeff was able to fit me in. He explained everything about what they would do to fix it. He thought my wait would be 1.5 hrs as they were replacing the oil as well. My car was ready to go earlier than his estimate and it was so nice to have the AC working on such a hot day. Thank you Jeff
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We recently bought an SUV from Joey at Vision Hyundai in Henrietta. We were greeted with a friendly s
mile and great customer service from the moment we walked in. Joey took the extra time to answer all our questions and have vehicles ready to test drive after we explained what we had in mind. I thought the process was going to be so much more stressful dealing with a car salesman. He was always upfront and honest and gave us everything we asked for.
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LENORD WILL GET THE JOB HE WAS WONDERFUL HE WORKED WITH ME AND HE MADE SURE I LEFT WITH A CAR AS TODA
Y I REFER YOU GUYS GO ON DOWN TO LITHIA AND ASK FOR HIM ?
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Excellent servicio le agradesco mucho a la vendedora Dauri por su buen servicio una persona muy agra
dabre y professional muy fresibre para conversar y resivir information
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