My mother had an issue with her 2018 Santa Fe with dash lights continuously coming on. After three tr
ips to the service department they still were not fixed. I wrote a one star review at that time and that night the general manager Chris called my Mom and asked if they could meet with us the next morning. There were four Hyundai employees in the meeting with us including their best maintenance tech. They took the car and remedied the issue. I was impressed that they made it right. I was in maintenance for a long time so I was relieved to see they had the maintenance guy in the meeting. Although I don’t believe you should have to bring your car in four times to repair it, Chris was all over it once he became aware of the review. Thanks Chris and the others in the meeting for making it right
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Both Brian and Glen were most helpful. I appreciate Glens assistance in helping me with all the “bell
s and whistles”. As an older person I never felt any resentment from him as I asked the same questions over and over. He never lost patience with me. His “mama” raised him right.
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Fitzgerald Genesis of Clearwater set the bar across the board for a perfect customer experience.
From the moment I reached out with a brief inquiry, Mark, Martin and Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.
It could not have been more pleased and this made the process extremely pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
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Great services and very professional! We brought a GV70 from them. I’m from Oklahoma and the dealer i
s in Tallahassee, Florida. They make everything so simple and very clear for me. Tyler Hammons is their super star and we are lucky to work with him. He took care of our vehicle with responsibility until delivery. We signed the paperwork on Monday and the car was in our driveway on Thursday morning same week! Best dealer that we ever work with!
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My experience with Genesis of Winston Salem was awesome. I had been looking around and when I called,
they answered. They had just what I was looking for. They were more than accommodating when I came in. Dominique Thorne gave me a tutorial that I was not expecting and little did I know that the time that it was definitely needed. I would recommend them for your next purchase.
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