Never heard of the Genesis G70 since we actually came in to look at an SUV, but we were considering s
edans as well for our next car purchase. We noticed these cute little cars and took one for a test drive and we were sold. Such a nice car, drives very well. Dealership was great too we strongly recommend Freeman. ?
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This is our 6th purchase/lease from Conicelli and our best experience. Craig Lesack and Aaron Wilker
son took very good care of us. Craig ensured that we were completely happy with the transaction and Aaron ensured that we knew how to work every detail of our hot, sexy new 2024 Genesis GV60 - and there was a lot to learn! It was a great, easy car buying experience.
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Matt is always very helpful with great customer service! I moved further away and still come back to
this service center because they are always on point!
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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3610 E. Thousand Oaks Boulevar
Thousand Oaks, CA 91362
4.7
(64 Reviews)
ReScores™(8)
AV
Great Selection and helpful staff
We choose Westlake because of the large selection of vehicles we were interested in to choose from. S
ales was helpful and made the experience good.
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Paul while your experience sucked but you need to direct your anger at the right person n that is you
rself. The dealer is. Not at fault here. Did they know there was something wrong with the car yes. Hence why they put it for as is they deemed it to expensive to fix n sell so they dropped the price prolly making it look like a steal to buy to any idiot that is. Bc if it seems to good to be then anyone with common sense can see on they discounted this car bc there's an issue with it. Now if your dumb enough to bite n walk in n buy it being sold as is so they gave you fare warning in that advertisement if you didn't pickup on it or do your do diligence n do some digging on the car n ask more questions n went ahead n bought said car well you need to chalk it up to an expensive stupid buy n learn from it n hope another sucker n idiot like yourself buys it from you so it's no longer ur headache. Some advice don't tell them its a lemon Tell them ur wife went down a curb n that's why the transfer case needed replaced n it was leave it at that hope they bite on it n it's out of ur hands n all sales are final. Learn from your poor choice don't expect everyone to be honest especially a car salesman are you kidding me they'll say anything to get a sale they'll tell you the car comes with a free hooker for a hour if you buy it today ßign papers n by the time your done signing a hooker will be there to leave with you n break in ur new car. You ppl call ourselves educated too that is what is funny. Spend all that money n still have no common sense. Money can't buy everything. N it's someone else fault when ur expensive car isn't up to ur high standards next time buy it brand new n get a warranty n towing service negotiate for it before you sign papers even a rental car can be included should urs break down n at no cost to you n no headache one phone call n ur car is towed n a rental car is on its way to you that you don't have to pay for bc it's In ur contract when you bought ur new car. Wow no ur here ranting about how bad you think the dealer is n the car is no it's not there fault you were dumb enough to buy a car they didn't want n clearly there was a reason why but you signed the paperwork anyway that my friend is ur own dumbass fault learn n grow from it n take ur responsibility in the situation n own ur decision n mistake in being a dummy n then try n give the dealer a bad name bc you fucked up. News flash the customer ain't always right most of the time they are complete idiots. Maybe take someone with you or do ur research n go on with the knowledge n confidence to walk in state what you want what you know n if they can't meet or accommodate you then get up n walk out go to the next dealer news flash they need you more than you need them there's probably 10 dealerships within 3 miles of whatever dealer ur at get up n walk out one of them will meet you where you are wanting to be with payment n car n service you want even name you want great customer service someone calling you to ask how the car anything we can do anything wrong. N when it's served you want them to pick it up n drop it off n it be done in a timely manner before ur done work n have it to drive home. You can negotiate this stuff at the time of purchase if you want n have the know how. You've got the Internet at ur disposal at any time use it to ur advantage you idiots. Don't know what ur doing with certain things like buying a car look it up it's that simple before you go to buy research dealer n the car you'd like even price you'd like to get it at there are pages on here videos too on how to negotiate a great. Deal on the car you want even what dealer you'd have the best shot of getting ur deal. The fact that I have to spell it out for you ppl should let you know ur not that bright n it's you that is the problem n ur not always right the way you think you are. You actually sound stupid to me ppl you talk to n piss n moan about how you got ripped off at the dealership n they are horrible not realizing how stupid you sound to others bc they are thinking well you bought the car despite not knowing anything about it or doing the research to find out n you signed the papers ur the idiot here not the dealer
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