Ken returns calls immediately and sets appts as quickly as he can. The issues with the vehicle howeve
r have not been addressed and its been over a month.
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Took my 2018 Genesis G80 in for general checkup & servicing. Brandi Johnson was my Service Advisor an
d she is outstanding. She made sure I had a loner car & confirmed it the day before. She stayed on top of the work & kept me updated as the work progressed. I have always been leary of dealerships but this one is good. Great job Brandi.
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After a month & $1200+ bill elsewhere, my car wound up in permanent limp mode. So took to Wright Way
Hyundai for diagnostics (1st time) which didn't help. Took back 2nd time for in-depth check & 3rd time to get limp mode taken care of. Even though 4th time I started car the check engine & airbag lights came on, the car still ran as it should. So far I have a normal running car again, thank goodness. Am 80 years old & long for non-computer/electronic cars.
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All the years I have been with this dealership I have nothing but good things to say. The people are
friendly and efficient. The service is done in a (done the first time) way.
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Morgan surpassed customer service. My daughter lives in Tallahassee and the Hyundai dealership there
could not find what was wrong with her car. We took it to Morgan at the Hyundai dealership in Pensacola. She found the problem and took care of it, as well as transportation for my daughter! Morgan you were a blessing to us.
Thank you!
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The website is lacking. It should not be this difficult to schedule an appointment on line.
Total
ly frustrating. If you forget your password it is another nightmare.
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I’m not exactly a spring chicken and over my adult life I have bought quite a few vehicles. I rank th
e experience somewhere between a root canal and a colonoscopy. Today, however, was my best experience ever purchasing a CPO Hyundai Tucson Hybrid! My faith in car dealers has been restored. I did my research beforehand and knew what I wanted. I made an appointment with Kyle Johnson to test drive the vehicle. He was the most knowledgeable and helpful sales person I have dealt with. No pressure, no games, no nonsensical wearing me down with long waits. I got my KBB trade-in price, the new car price was just as advertised, and Kyle was supremely patient with my non-native technology questions. He took the time to walk us through every function and made the necessary arrangements for a second fob and to get some paint touch-up scheduled. He even came to our home on his lunch break to help set up the garage door opener function. That NEVER happens. Trey made the financing a pleasant experience, as well, going above and beyond to find the best APR. In short, this was the easiest and fastest experience I have ever had at a dealership. Machens Hyundai earned a customer and a positive conversation with anyone who will listen. Thanks to all!!
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