I went to Advanced Auto Tech for a suspicious noise in the front wheel area. Tony greeted me and I ex
plained I was from out of town. He advised my vehicle would be looked at as soon as possible and he would call me with the diagnosis. I received a call within an hour and a half from Tony letting me know that the problem was not mechanical and that there would be no charge for the service. I could not believe it! Tony and his mechanics are great and truly customer oriented. I picked up my car and left a tip for being treated so thoroughly well. I will recommend Advanced Auto Tech to my friends and anyone I meet in Houston.
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Perhaps the best recommendation I can give is that I am more than happy to drive 17 miles one directi
on just to have my car serviced by John Rhodus!
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After another repair facility in town referred me to Roam, I must say I am impressed. My vehicle need
s major frame/unibody work and these guys are up for the challenge, when others told me the car was basically junk at this point. Making an investment that is pretty much the value of my vehicle or more, they made a very through inspection and laid out my options and all the costs. I went back the next day with more questions and they were just as helpful. I find them to be professional and I feel confident they can do this project. We have a repair plan in place and work will begin in a few weeks.
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There is always a friendly greeting and prompt record of any concern I might want addressed.
The Manager is a good listener, is careful to clearly proceed with his thorough assessment of possibl
e problem with my car. The expertise demonstrated in resolving any problem is taken very seriously and results in consistent teamwork with the mechanic staff as well to result in my always trusting that I am safe for any trip of any distance. So good to have begun using their service many years ago!
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