AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(283 reviews)

69

Reviews of Adam Ritch

KR

KENNETH R.

Coeur D Alene, ID

04/27/2020

Verified Customer

Category: Service

Frustrated

The best part of the service was the dealership remembered I needed a loaner car while my truck was in the shop.
I was not happy the truck needed two parts replaced. I question the quality of Ford products. At this point, I'm not sure the transmission issue has been resolved.
Another issue was the truck took almost two days to repair, when I was told one. I would assume Ford has something telling how long it should take to repair or replace each part. So almost a full extra day is surprising to get something fixed. Plus being without my only business truck an extra day is difficult on my business.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/04/2020 08:26 AM

Kenneth, we've left you two messages trying to get a hold of you to discuss your situation and see what we can do to improve the situation. Please call us back at your earliest convenience. (208) 664-9211 and you can speak with Adam (your service writer), or Chelsea (Assistant Service Manager) or Ed (Service Manager.) All three are aware of your situation and would appreciate the opportunity to speak with you. Thank you.

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

04/25/2020

Verified Customer

Category: Service

Easy access & timely service

Making appointment was effortless, service advisor quickly informed me of technicians assessment and potential solution to the problem. After which the service was performed quickly and efficiently.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2020 04:08 PM

Anonymous, thank you for the 5 star review! We're so glad that the whole process went smoothly - from appointment to advising and service completion! It sounds like everything went swimmingly and we're glad to hear it! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

04/25/2020

Verified Customer

Category: Service

Adam is always helpful

The Service Department is always friendly and helpful. Thank you.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2020 04:07 PM

Anonymous, thank you for the kind review. We're so glad that you enjoy our friendly and helpful Service team! We'll also pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

ReScore Review™

04/24/2020

Verified Customer

Category: Service

Thank you

Thank you Adam for fixing my remote starter issue and explaining the issues from the previous visit, and thank you for putting up with me!.

Recommended

Employees worked with

Service Advisor

GF

GREG F.

Nine Mile Falls, WA

04/22/2020

Verified Customer

Category: Service

I took less than an hour just like the service advisor said it would..

I was in and out in under an hour just like my service advisor said . I like that !!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2020 03:06 PM

Greg, thank you for the excellent review! We're so glad that we were able to get you taken care of under an hour and live up to our promised time! Thank you for choosing Mike White Ford! We look forward to taking care of you and your Fusion again in the future!

Employees worked with

Service Advisor

TW

TERRY W.

Post Falls, ID

ReScore Review™

04/21/2020

Verified Customer

Category: Service

2016 Fiesta Service

We received a call from service about our review. After discussing the fact that we hadn’t received a call that our vehicle was ready to be picked up and finding out that the service tech turned in the paperwork after he returned from lunch rather than when he left and that we called about the same time. We were informed that they would see about changes to fix that. He was very understanding.

Recommended

Employees worked with

Service Advisor

MH

MYRON H.

Post Falls, ID

04/18/2020

Verified Customer

Category: Service

courteous, prompt professional

courteous-

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:53 PM

Myron, thank you for the kind review! We're so glad that you found your experience to be courteous, prompt and professional! Those are three things that we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TW

TERRY W.

Post Falls, ID

ReScore Review™

04/21/2020

Verified Customer

Category: Service

2016 Fiesta Service

We received a call from service about our review. After discussing the fact that we hadn’t received a call that our vehicle was ready to be picked up and finding out that the service tech turned in the paperwork after he returned from lunch rather than when he left and that we called about the same time. We were informed that they would see about changes to fix that. He was very understanding.

Recommended

Original Review

04/15/2020

Category: Service

2016 Fiesta Service

We had the wrench light come on so took it in for service. Service wasn’t due for another 1500 miles so they reset the computer.

We called to check what they had found out and they said “Oh, you can come and pick up. We reset the code”.

You would have thought that they would have called.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:58 PM

Terry, thank you for taking the time to speak with us and let us make this up to you. We appreciate the opportunity to learn and continuously improve. Thank you again and we look forward to serving you again in the future

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

04/11/2020

Verified Customer

Category: Service

Adam rocks!

Adam in service does an awesome job for us and it is always nice to be met with his smile.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2020 03:42 PM

Anonymous, thank you for the awesome review! We'll make sure to pass your kind words along to Adam! We agree! He does rock! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

ReScore Review™

04/24/2020

Verified Customer

Category: Service

Thank you

Thank you Adam for fixing my remote starter issue and explaining the issues from the previous visit, and thank you for putting up with me!.

Recommended

Original Review

04/10/2020

Category: Service

My car sat in the parking lot after they finished working on it for approx 40 minutes before they came and got me from the waiting area. I could see it from the waiting area.

Disappointed with the last two visits for service. First visit took 5 hours, did not get a copy of the service paperwork, maybe because completion of service was pending a part that had to be ordered?, my car was brought around and left outside, engine running, keys in ignition. My remote start engine button was missing off my key ring, no one seems to know what happened to it. Second visit, while in the waiting room I saw a car that looked like mine sitting in the parking lot. After approx 40 minutes, they came and got me and it was my car parked, service done, while I waited for them to come and get me.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2020 03:03 PM

Anonymous, thank you for giving us the chance to make this up to you and for letting us know about the issues in the first place. We cannot improve if we aren't alerted to what is wrong. We hope you had a good experience today and look forward to serving you again in the future!

Employees worked with

Service Advisor

RF

ROBERT F.

Coeur D'Alene, ID

04/07/2020

Verified Customer

Category: Service

Thanks for your usual great service

Thanks for your usual great service

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:10 PM

Robert, thank you for the great review! We're so glad that you continue to enjoy servicing your vehicle with us. We love return customers! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

Service Advisor

CH

CHRISTIAN H.

Rathdrum, ID

Ford Super Duty F-350 SRW

04/06/2020

Verified Customer

Category: Service

The staff is awesome!!!!

Everything is great and service department is the best in all 50 States, couldn’t ask for a more caring and talented staff at Mike White Ford. Thank you for servicing my vehicles.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:07 PM

Christian, thank you for the awesome review! We agree - our service department is the absolute tops! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DR

DAVID R.

Rathdrum, ID

04/05/2020

Verified Customer

Category: Service

Truck service review

My truck was in for an oil change, and it was completed on time. They also replaced a power converter under the dash that had gone bad, plus tightened up all of the shock mounts,one of them was loose and caused an irritating noise while driving, the shocks were installed by another business, but Mike Whites service department took care of it for no charge, it was just a matter of tightening 8 nuts and bolts, but its the small things that will keep me doing business with M.W.Ford in the future. thank you Chelsea for taking care of that issue with the shocks.

Sincerely, David Rahn..

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:06 PM

David, thank you for the stellar review! We're so glad that your oil change/power converter went well and that we were able to take care of your shock mounts! Your happiness is our main priority! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MS

MICHAEL S.

Post Falls, ID

Ford Super Duty F-350 SRW

04/01/2020

Verified Customer

Category: Service

Job Well Done

I have had my fair share of negative experiences with this service department when it was Parker Ford. However, I was assured, by them, they had turned it around. So in one part curiosity and one part convenience , I thought I would give them anther try. They did a great job. So far everything seems ok.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:51 PM

Michael, thank you for the great review. We're sorry to hear about previous bad experiences under previous owners, but we're very thankful that you gave us the chance to prove ourselves! We're also so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-250 SRW

03/28/2020

Verified Customer

Category: Service

fast courteous service

The people at Mike White Ford fixed my truck and delivered it to me when it was done

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:33 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get your truck both fixed and delivered in a fast and courteous manner! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BH

BRETT H.

ID

03/23/2020

Verified Customer

Category: Service

Excellent customer service

Adam was very helpful and kept me apprised of the repairs. I was able to get my vehicle back on the timeline he laid out. Thank you.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:56 AM

Brett, thank you for the excellent review! We're so glad that Adam was able to get your Explorer fixed in a timely and thorough manner. We'll make sure to pass along the kudos to him. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JG

JERRY G.

ID

03/20/2020

Verified Customer

Category: Service

Appointment for Recall

Great communication as always. Very customer friendly, service staff are efficient, friendly, competent and well trained. Rate highly for all those reasons.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:49 AM

Jerry, thank you for the 5 star review. We're so glad that your recall appointment well and that you enjoyed meeting some of our team members. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CF

CHARLES F.

Coeur D Alene, ID

03/19/2020

Verified Customer

Category: Service

Good Service and Care of Truck

Mike White Ford called our 2020 Ford Ranger in for its service and they did a wonderful job doing the work.

I could not get the Ford App to work on my cell phone so Tyler Tolley, the salesperson with whom we worked in purchasing the vehicle, worked with both mine and my wife's phones to get the app to work correctly. Everything is fine now after he spent 20 minutes working around two I-phones and a couple of non-technical clients.

If you are in the market for a new Ford, give Tyler a call at 208-660-0570. You will find him to be a very personable individual and willing to go find what you want in a short time. (This recommendation of Tyler was not solicited by him, it is freely given by a past customer of his.)

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2020 09:57 AM

Charles, thank you for your wonderful review! We're so glad that your service went well and that Tyler got the app working properly for you! We'll make sure to pass along your kind words to Tyler. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DJ

DAVID J.

Post Falls, ID

03/17/2020

Verified Customer

Category: Service

I have an intermittent engine light / see a mechanic warning that they were unable to troubleshoot

on the drive home from the service the engine light came on and remained on for a couple of days. I fear that I am the owner of a lemon

Dave Johnson
775 772 7741

Recommended

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

03/13/2020

Verified Customer

Category: Service

convenient for us

always a pleasure

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2020 10:15 AM

Anonymous, thank you for the kind review! We're so glad that you count us to be convenient for you and that you enjoy having you vehicle serviced with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 261 - 280 of 285 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.