AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(247 reviews)

55

Reviews of AJ Mills

JD

JAMES D.

WA

Ford Super Duty F-250 SRW

12/01/2021

Verified Customer

10

Category: Service

Always going the extra mile

The service department originally had made an appointment for my truck that was a little over a month out (super busy, I get it). Once I explained that my lights to the truck keep going out and nothing on my dash work so driving at night is impossible....they were able to fit me in-between other appointments. I was told they may need my truck for up to a week to do this, however they were done in two days. I bought my truck from Mike Hayden (Sp?) and he was awesome, he has moved up and may not be in sales but still sees me and continues to ask if everything is going well. I live in Spokane so there are many places closer to take my vehicle but I continue to drive the one hour each way drive because of the fantastic staff at Mike White Ford. I truly believe they treat people like they want to be treated so I will always be loyal to them. Thanks again for going above and beyond!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:41 PM

James, thank you for the exceptional review! We're so glad that we were able to take care of your truck and get you safely back on the road! Thank you for trusting us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

ROBERT M.

Coeur D Alene, ID

11/04/2021

Verified Customer

10

Category: Service

Anthony was an excellent service rep!

I was delivered quick service on my purchase of my new tires.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:18 PM

Robert, thank you for the 5 star review! We're so glad that you had such a good experience with Anthony and that you enjoyed your new tire purchase! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

EG

EDWIN G.

Hayden Lake, ID

10/31/2021

Verified Customer

10

Category: Service

Expert courteous staff.

I went in for a oil change and a funny noise in the drive train. They were able to identify the noise, and repair it at no cost. The service advisor kept me informed and make sure my vehicle was repaired and attend to properly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:39 PM

Edwin, thank you for the great review! We're so glad that we were able to identify and take care of the funny noise and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PR

PETER R.

Coeur D Alene, ID

10/18/2021

Verified Customer

0

Category: Service

on time

on time, completed requested work

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Peter, thank you for the 5 star review! We're so glad that we were able to take care of your needs in a reasonable time and successfully! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

10/07/2021

Verified Customer

6

Category: Service

Truck was not finished when promised

Communication was mediocre. My truck was not finished in time, a week late. Bought my new Raptor here and don’t feel like that matters.

Employees worked with

Service Advisor

PL

PATRICK L.

Coeur D Alene, ID

Ford Expedition

09/24/2021

Verified Customer

10

Category: Service

2021 Expedition would not start.

Wife’s car would not start and multiple sensor alarms initiated. Called Mike White Ford, gave her instruction how to start vehicle with key fob. Brought to dealer left overnight. Diagnostics could not identify a/the problem. Working fine. Hopefully no further events.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:24 AM

Patrick, thank you for the 5 star review! We're sorry that we couldn't duplicate the problem, but we're glad that it is working fine now! Please feel free to reach out again if there are any further issues!

Employees worked with

Service Advisor

CS

CHERYL S.

Coeur D Alene, ID

09/24/2021

Verified Customer

9

Category: Service

Although it was expensive, I feel confident that it was a job well done

Although expnsive I feel confident that it was a job well done.
A special thanks to Connor - the young man that drove me to
the rental car lot.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:23 AM

Cheryl, thank you for the excellent review! We're so glad that you have confidence in our work on your vehicle! Our standard is that we treat our customer's vehicles like they belong to our family, friends or neighbors vehicles - because that's what our customers are to us! We'll be sure to pass along your kind words to Connor! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-250 SRW

09/15/2021

Verified Customer

7

Category: Service

Recall service

My recall service was good, notification of it complete was not.
Only one attempt was made to call, finally after I showed up, I was told it was ready3hrs ago

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

Ford Expedition

09/14/2021

Verified Customer

4

Category: Service

Not great. Usually very good.

Servie tech AJ, was either delayed and calling at end of day only, or then on day of pickup was not even working and never transitioned to new tech and never received a call when expedition was complete.

Employees worked with

Service Advisor

JA

JEFFREY A.

Osburn, ID

09/10/2021

Verified Customer

5

Category: Service

Health

not one employee was wearing a mask. talked to the sales manager and he said they would comply with the rules put forth by the health department. where is the leadership at ford to do what is needed to protect your customers?

Employees worked with

Service Advisor

LM

LESLIE M.

Coeur D Alene, ID

Ford Thunderbird

09/02/2021

Verified Customer

9

Category: Service

AC work

While it took a bit to figure out the finicky AC problem on my T-bird, they took care of it and AJ saw that the diagnostic fee was waived since it was realized that no one informed me if this fee over and above the labor/parts charge. I greatly appreciate the integrity of the employees to respond when they see a distressed client. Thank you AJ

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:58 PM

Leslie, thank you for the kind review! We're sorry that you were distressed at any time, but we're so glad that AJ was able to sort things through for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

08/21/2021

Verified Customer

10

Category: Service

Replacement of passsenger mirror under warrant.

The third time is the charm!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DY

DEXTER Y.

Hayden, ID

Ford Transit Van

08/13/2021

Verified Customer

10

Category: Service

Awesome

Always Happy with the Service at Mike White FORD!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:11 PM

Dexter, thank you for the awesome review! We're so glad that you enjoyed your service experience with us - and that it wasn't your first good experience with us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

07/29/2021

Verified Customer

Category: Service

Ruby red Explorer

Great experience

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:00 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

07/26/2021

Verified Customer

Category: Service

Call never came

Since a shuttle took us home when we dropped the car off we expected a call when the car was done. The car was finished at 3. We called at 10:30 the next morning to request a status. Were told the car was done and ready for pickup.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:50 PM

Anonymous, thank you for letting us know about your situation. We have reviewed the incident and have taken measures to ensure that this shouldn't happen again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LO

LARRY O.

Hayden, ID

07/22/2021

Verified Customer

Category: Service

I'm not convinced the service is as one would expect.

My F150 has just over 19,000 with two oil changes. Each oil change Check-up list showed transmission oil "OK". I was having issues with the transmission not shifting properly and took it in. It was discovered that the transmission was 2 quarts low, "from the factory". This was missed at the predelivery check and the transmission check during the 2 oil changes. I'm concerned that the Check-ups are really not being performed as expected.

Not Recommended

Employees worked with

Service Advisor

DP

DEBORAH P.

Medical Lake, WA

07/14/2021

Verified Customer

Category: Service

Polite and friendly staff.

Our experiences with Mike White Ford have been exceptional. Knowledgeable, friendly staff and a clean welcoming showroom/waiting area top the list of positives.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:08 PM

Deborah, thank you for the exceptional review! We're so glad that your service went well and that you enjoyed meeting with our team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JL

JOSEPH L.

Coeur D'Alene, ID

07/10/2021

Verified Customer

Category: Service

A1 customer care

AJ's customer service from the moment he checked me in until Ihe called when my car was complete. Great communicator at every step of my service visit.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:36 PM

Joseph, thank you for the 5 star review! We're so glad that you had such a great experience with AJ! We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

AW

APRIL W.

Oldtown, ID

07/07/2021

Verified Customer

Category: Service

Fast and Friendly

Because I had to wait on site for my service to be performed, what normally would have taken several hours to complete, it was done in just a little over two hours! Staff was friendly and professional and they didn't push things on me that I didn't need. Very refreshing!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/07/2021 04:54 PM

April, thank you for the 5 star review. We're so glad that we were able to fast track your vehicle so that you didn't have to wait as long! We're also glad that you enjoyed your experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ND

NATHAN D.

Spokane, WA

07/03/2021

Verified Customer

Category: Service

Excellent customer service

Mike White Ford did an excellent job of making a bad situation at a local Audi dealership turn into a great experience at there facility. The sales team at Mike White Ford did everything that made me feel like I was being treated with respect and hearing my concerns and turning them into a positive experience. I will be a life long customer of Mike White Ford moving forward and will always buy Ford from now on. Thank you Gary for taking the time and caring for a customer that was in a sticky situation.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:32 AM

Nathan, thank you for the 5 star review! Although we're sorry to hear that you had a bad experience elsewhere, we're so glad that we were able to turn around the situation into a positive one! We will make sure to pass along your kind words to Gary! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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