AJ Mills

PHILIP O.

Post Falls, ID

02/22/2022

Verified Customer

Category: Service

Long Wait, No Resolution

After two months of calling and emailing I finally get through to service to get my truck fixed. Two months later I get my appointment and the tech doesn’t fix my truck. Service advisor was very nice but offered to make me a new appointment to bring the truck back again. I just don’t know what to say at this point. I honestly just want to sell this truck now. It has been broke. Since 300 miles and the service department is so back logged that a warranty is basically pointless now.

Employees worked with

DAWN M.

Post Falls, ID

02/19/2022

Verified Customer

Category: Service

Great experience!

Conner was more than helpful with some of the electronic knowledge I needed to know with my platinum explorer. Between he and AJ my experience was terrific. AJ kept me in on timelines
for all services needed to be accomplished. I can honestly say that my visit was fun due to personalities, but professional at the same time!
THANK YOU

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:06 PM

Dawn, thank you for the great review! We're so glad that you had such a terrific experience with our team. We'll be sure to pass along your kind words to both Conner and AJ. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

02/08/2022

Verified Customer

Category: Service

Very timely service and customer care has been exceptional.

I really appreciate the consistency of the service tech in communicating with me for the work needing to be done. Very professional. Yea

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:43 PM

Anonymous, thank you for the exceptional review! We're so glad that you had such a great experience with your technician! We look forward to serving you again in the future.

Employees worked with

JEFF W.

Post Falls, ID

01/31/2022

Verified Customer

Category: Service

Lock issue not resolved

Let me preface….Everyone was very nice from the time I walked in until I left. This is why I’m giving 2 stars instead of one

I had to wait approximately three weeks to bring my truck in. They could not fix the issue in a day. They asked if they could keep my truck overnight and then give it back to me on Thursday.

My back door still will not open and the issue was not resolved. Very frustrating.

Employees worked with

RUSSELL H.

Rathdrum, ID

01/30/2022

Verified Customer

Category: Service

brought my car in for a safety recall

Brought my 2016 Ford Explorer in for a safety recall. They got my car in quickly and did the repair.
Thanks Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:40 PM

Russell, thank you for the kind review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

JEFFREY C.

Coeur D'Alene, ID

01/18/2022

Verified Customer

Category: Service

Truck repair

Truck got fixed...

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:15 PM

Jeffrey, thank you for the 5 star review! We're so glad that we were able to take care of your truck! Thank you for choosing Mike White Ford!

Employees worked with

Ford Super Duty F-250 SRW

BRIAN C.

Newport, WA

01/15/2022

Verified Customer

Category: Service

Service

I arrived 20 minutes early for my appointment and they took care of me right away. They said the truck would be ready by 10:30am and @ 10:28 they came a told me it was ready. That’s service!! I really appreciate how nice everyone was.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:51 PM

Brian, thank you for the kind review. We're so glad that you had such a successful service experience with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LEIGH D.

Hauser, ID

Ford Expedition

01/12/2022

Verified Customer

Category: Service

A+

AJ was great at communicating the status of my vehicle as well as making sure all needed services were provided. The shuttle driver was pleasant and prompt.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:56 PM

Leigh, thank you for the A+ review! We're so glad that AJ was able to keep you well informed and that you had a pleasant shuttle ride. Thank you for choosing Mike White Ford!

Employees worked with

THOMAS C.

Coeur D Alene, ID

01/12/2022

Verified Customer

Category: Service

Recall repair

We had an appointment in place with the service department for a recall on our 2020 Explorer, dropping off to the the day before appointment about 4 in the afternoon They called to say the car was ready for pick up and then a couple hours later they called and said I had missed my appointment. I told them I had just gotten a call that the vehicle was ready for pick up . On the app for my vehicle the next day says recall is still incomplete. So did they really do it? Time to start looking elsewhere for a service department.

Employees worked with

MARISA D.

Rathdrum, ID

01/11/2022

Verified Customer

Category: Service

So My Car is Fix, but…

Big thanks to AJ for keeping me up to date as my car was getting a transmission overhaul. And, the tech who had to dig deep into the transmission to find the problem. It took over a month (plus Christmas but that’s ok) but it’s fixed. The “but” on this is just how long it took me to initially get a hold of someone who could say just bring in the car. This was not a recall issue or a normal fluid change, this was a safety issue. I don’t mind that you had to have it for over a month - I had a loaner that I could actually drive. I couldn’t drive my car anyways. I’ve had Fords for many years, this was the first time I’ve ever had this kind of serious issue - and it’s only a two year old car! I might rethink keeping this car - we’ll see how it performs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:54 PM

Marisa, thank you for the good review! We're glad that AJ and the tech were able to get your car safely back on the road. We're sorry that it took longer than we would have liked for you get it in, but please know that we are working on adding additional members to our team. Thank you for your patience!

Employees worked with

Kevin B.

Coeur D Alene, ID

Ford Expedition

01/04/2022

Verified Customer

Category: Service

Wonderful experience as a whole

We recently moved to the area and Mike White has been nothing but helpful and professional. We have worked with a few of their representatives ( AJ and Kevin), and they have treated us with a level of professionalism I haven't seen at another dealership. They have serviced two cars of ours a few times and we will continue to bring our vehicles here because of the quality of work and overall experience. Thank you, Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:50 AM

Kevin, thank you for the wonderful review! We're so glad that our team has made your experiences so pleasant! We will be sure to pass along your kind words to AJ and Kevin! Thank you for choosing Mike White Ford!

Employees worked with

JOSH S.

Hayden, ID

Ford Ranger

01/01/2022

Verified Customer

Category: Service

Recall and oil change nightmare

I will start off saying I love my 2021 Ford Ranger. I did not buy it at Mike White for other reasons. Nontheless it was do for a rear seat recall where they pull out and either replace the rear headrests, or adjust the latch system. Not a big deal. I was quoted 30-45 minutes job time from Corwin where I bought the truck but I didnt feel like driving into spokane since I live 5 minutes away from Mike White.

So I call Milke White in NOVEMBER to try and get it in. I have 2,000 miles on my brand new truck so I figured i'd let them do the oil change as well(I usually do this myself but figured i'd give them some buissiness). I'm given an appointment SIX WEEKS away. It was the soonest they had and last of 2021. Absolutely ridiculous, but I just wanted the recall done with so I set it up. I work in the Covid ICU at the local hospital and was working the day of my appointment so I had my wife take my truck in. We have three kids at home. We were told it would be about an hour or so. She set up daycare and brought my truck in. 3 hours later they still had my truck and she was alone in the waiting room. She went to inquire about the status and they seemed surprised and said they would look into it. Another 20 minutes goes by they finally pull my truck around. There was pretty poor communication on their part and the attidue was pretty much "well we're busy".

When I got home i checked out my truck and the entire back seat was dirty, There was also a very large "loose" indentations on the front seat now where the cloth is, almost as if someone put all their weight on their knee while on the seat to reach something in the back. My truck is brand new with only 2400 miles on it and this was NOT like this beforehand. I also now have oil in my driveway now. I assumed it was maybe some spillage or residual oil from the change so I decided to monitor it and assumed it would go away. It's now been over four days and sure enough everytime I park my truck there is a hot oil spot in the snow underneath. I tried calling last week while at work to speak to someone about my seat and the oil leak but I was transferred to two different people going back from service to "parts" for some reason then back to service and placed on hold then disconnected. I will try to call back on monday to get this fixed but if there service is anything like the sales expereinces I have had, i'm kind of dreading it.

Working in the hospital alot of my collegaues have had similar experiences. It's unfortunate that guys and girls who live locally cannot trust their own local Ford dealer totake care of our cars, forcing us to go to spokane. I really do hope their reputation goes up as I'm a big Ford fan and looking at some factory lift kits and other stuff to buy through them. I think we would all like to have a local dealer we can trust.

Connor W. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 09:03 AM

Hi Josh,

My name is Connor White. I have read through your review of your experience. I will give you a call this afternoon and we can talk through all of your concerns and see what we can bring resolution too!

Sincerely,

Connor

Employees worked with

JUSTIN Z.

Hayden, ID

01/01/2022

Verified Customer

Category: Service

Great Customer Care

The staff went above and beyond to take care of me and my truck.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:37 PM

Justin, thank you for the 5 star review! We're so glad that our team was able to take care of you and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

LEE P.

Newman Lake, WA

12/31/2021

Verified Customer

Category: Service

Continue to be impressed!

I was notified about a warranty service for cam phasers on my F150 Raptor so scheduled the service with Mike White Ford. Received a friendly greeting by the service staff and a nice rental car to drive while my truck was in the shop. Reprogramming didn't work so Mike White ordered new cam phasers and had them delivered and installed within a week over the holidays. Once again I was greeted by a super friendly service staff who explained the work that had been done along with some troubleshooting of a different issue. I couldn't be happier!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:34 PM

Lee, thank you for the 5 star review. We're so grateful for your patience and we're glad that we were able to get everything sorted for your Raptor! Thank you for choosing Mike White Ford!

Employees worked with

MATTHEW N.

Rathdrum, ID

12/28/2021

Verified Customer

Category: Service

Service experience

Had rear door wiring harnesses replaced, both doors. Check engine light off when I left dealership. Next morning back on, very frustrating, don’t have time for another appt. when should have been resolved through previous appt and diagnoses

Employees worked with

ROBIN R.

Portland, OR

12/26/2021

Verified Customer

Category: Service

Revels

They are very helpful, nice, glad to help. Just haven’t exactly figured out what is wrong with our 2016, F150 yet. Was towed this time to Jess Ford. AJ has taken it upon himself to keep in touch with Zachery at Jess Ford. Been texting me personally step by step. Going the extra mile.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:26 AM

Robin, thank you for the kind review. We've got our fingers crossed for an answer and an easy solution for you! We'll pass along your kind words to AJ.

Employees worked with

Verified Customer

Rathdrum, ID

12/24/2021

Verified Customer

Category: Service

F150

the service was great . they addressed my concerns . handled my 100K mile
service . they made some recommendations . priced competitively . what more could you ask for? Merry Christmas :)

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:24 AM

Anonymous, thank you for the great review! We're so glad that your 100k mile service went well and that we were able to address your concerns and make some recommendations! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employees worked with

TYLER D.

Dalton Gardens, ID

Ford Escape

12/22/2021

Verified Customer

Category: Service

Excellent customer service.

I worked with the finance department to purchase and extended warranty, the representatives were very thorough and helped me get the best product for the best price.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:53 PM

Tyler, thank you for the excellent review! We're so glad that you had a good experience purchasing an extended warranty! Peace of mind is worth it! Thank you for choosing Mike White Ford!

Employees worked with

AARON B.

Greenacres, WA

12/14/2021

Verified Customer

Category: Service

Didn't fully clean up.

They fixed the issues and were pleasant to work with and great communication. I got the vehicle back home and noticed grease on the side of my truck on the door, greasy hand and arm prints on the inside and outside of the windows and hand prints on my rearview mirror. I called the service department and voiced my concerns. I am awaiting a response back from the service advisor. I think Mike White will make it right but we will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:47 AM

Aaron, thank you for reaching out to us and giving us the opportunity to fix the situation. If you haven't heard back from your service advisor soon, please reply to this email and I will personally make sure that this is handled. Thank you.

Employees worked with