AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(247 reviews)
55

RS
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ROBERT S.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2023
verified customerVerified Customer
7
Category: Service
It might have been 3, but Jacob came through to push it up to 4.
This experience should never have happened, 3 flat tires from driving on State highways, a gravel road and a short dirt road. The tires that the factory put on our Bronco Sport were substandard. This is an off road vehicle and should come with the option of driving to the grocery store tires and tires that are meant for gravel and dirt road use. Also in this option should be a full size spare, because when you are on Idaho’s Scenic Byways, a doughnut spare will not get you anywhere. I even questioned the grade of tire on the vehicle were and was assured that they up to the task!
When I called Ford, the phone representatives were courteous and listened, but I could tell my concerns were going nowhere. The next question has always been a 9 or 10, but has fallen to a qualified “7.5”.
Employees worked with

CS
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CHRISTOPHER S.
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/09/2023
verified customerVerified Customer
0
Category: Service
Van has constant pull right
Was told that pull to right is not significant enough for them to fix. I drive it every day and as soon as you take hands off wheel the van pulls right. You kept it for an extra day. Found what might be the problem but could cost upwards of $1700 but warranty doesn't cover and could not guarantee that it would fix said problem.
Employees worked with

Verified Customer
Kingston, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2023
verified customerVerified Customer
9
Category: Service
Battery service light repair
AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

Employees worked with

KV
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KENNETH V.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
verified customerVerified Customer
10
Category: Service
Leak in differential
Fixed the leak and it caused another issue. Currently being worked on.
Employees worked with

GB
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GERALDINE B.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
verified customerVerified Customer
10
Category: Service
Engine light on
They took my Ford truck in and ran a test to see why my engine light has been staying on and my vehicle running sluggish going. They found the problem. One spark plug bad. They replaced it and I had my truck back sooner than I expected.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Geraldine, we are so glad to hear that you had a pleasant experience with us. We strive to provide our customers with top-notch service and fast repairs. We're glad the issue with your Ford Truck was resolved and you are back on the road. If you ever have any other questions or needs, please don't hesitate to reach out!

Employees worked with

JG
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JERRY G.
ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2023
verified customerVerified Customer
10
Category: Service
Oil Change, Tire Rotation & Recall check.
Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employees worked with

CV
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CALLIE V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Category: Service
Great Customer Service, as always!
Mike White Ford has never let me down with their customer service. Thank you all!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

Thank you so much for your excellent review, Callie! We strive to provide the best service possible, and we are glad it has been a positive experience for you. It's our pleasure to serve you, and we look forward to seeing you again soon.

Employees worked with

YS
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YVETTE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
10
Category: Service
AJ in Service Dept
AJ helped along the way and never seemed to get annoyed with a single mom that knows nothing about cars that had tons of questions. He tried to help get the warrenty to cover the issue but wouldn't and kept us updated along the way. Would definitely recommend this team to anyone!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you, Yvette, for your kind words and 5-star review! We are so pleased to hear that AJ was helpful and patient with you through the entire process. We are grateful for your loyalty and appreciate that you would recommend us to others. We look forward to seeing you again soon!

Employees worked with

VR
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VERNON R.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2023
verified customerVerified Customer
10
Category: Service
Recall fix
Very friendly and drop off and delivery was very good, no confusion. Gave me a time when done and was right on time. Awesome
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/19/2023 05:49 PM

Thank you for the positive review, Vernon! We are so happy to hear that you had a good experience with us. We strive to provide customer service that exceeds expectations and it is great to know that we achieved that. We value your business and appreciate your kind words.

Employees worked with

KF
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KIRSTEN F.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customerVerified Customer
10
Category: Service
2022 Bronco
AJ and the whole team were absolutely awesome! I will never go anywhere else!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:29 AM

Thank you for the positive review, Kirsten. We are so pleased to hear that AJ and the team provided you with great service. It is our mission to ensure that each customer gets the best service and we are delighted to have met your expectations. We look forward to serving you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Category: Service
They were efficient and the work was done on time
Happy with your service.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you for visiting us! We are delighted you were happy with your service. Your satisfaction is our top priority!

Employees worked with

DG
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DAN G.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customerVerified Customer
10
Category: Service
Recall Roof Rack
Technician got me right in. It was going to take two hours, but after one they came and got me! Under promise and over deliver, I love it!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

Thank you for your 5-star review, Dan! We are thrilled to hear that we were able to exceed your expectations by getting you in and out quickly. We strive to provide excellent service that exceeds expectations and we're glad we could do that for you.

Employees worked with

TP
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TRACY P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2023
verified customerVerified Customer
10
Category: Service
No hassle
Dropped my car off the night before and it was done sooner than expected the next day. Everyone was friendly and helpful.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

We're thrilled you were pleased with your experience at Mike White Ford of Coeur d'Alene. We strive to provide the best service to our customers and are glad you were satisfied. Thank you for choosing us!

Employees worked with

JH
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JOHN H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2023
verified customerVerified Customer
10
Category: Service
2018 F150 Raptor
Mike White Ford service has been excellent and very courteous! I have a F150 Raptor with 30k and have been having issue with the IWE and the hubs make a terrible grinding noise. I have researched the problem and it is common on this drive system. I would like to see Ford support their excellent dealers like Mike White and find a solution to their problem. Also, because it can take months to get any service work scheduled your warranty can expire and Ford won't cover it. I have always had GM trucks, and this is my first Ford truck and unfortunately probably my last.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

Thank you for your kind words, John. We are glad to hear that you have found our service excellent and courteous. We understand your concern regarding the IWE and grinding noises associated with your F150 Raptor, and appreciate your suggestions for support from Ford. We are committed to providing high-quality service and are always looking for ways to improve our customer satisfaction. Once again, thank you for your business.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Category: Service
easy check in
friendly staff and easy check in. quick and reliable service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for taking the time to review our dealership! We are so glad to hear that our friendly staff and efficient check in process made your service visit a pleasant one. We strive to provide all our customers with reliable and speedy service, and we are glad that we could do that for you.

Employees worked with

OF
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ORION F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Category: Service
Electrical problems
Found bad battery and replaced, all good now.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for the 5 star review, Orion! We are so glad that we were able to identify and replace your battery, and that you are now satisfied with the result. We truly appreciate your trust in our services and look forward to your next visit!

Employees worked with

JS
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JAMES S.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/31/2023
verified customerVerified Customer
3
Category: Service
Multiple visits and an extremely long wait for the parts and repair.
I have been a Ford person for years. After the last repair fiasco I will no longer say that I like dealing with Ford at all.

My 2019 F150 Lariat, which had approximately 52-53k miles and was still under warranty started experiencing shifting issues. I made an appointment to take it to Mike White, nearly a month out to be seen. The technicians programmed the TCM and declared it repaired! I drove it no further than around the block and took it back. It was anything but better. They made another appointment, three weeks out!

I returned the truck for the second go at finding the issue. This time I was told that the truck would need transmission repairs, they found metal in the trans pan. They put the truck back together and gave it back to me, told me to drive it until the “next” appointment, two weeks out!

I returned the truck again and this time they removed and disassembled the transmission. After a few days of dealing with Ford warranty, I was told it would get a reman transmission but that there were none available. I was something like 100th in line waiting for the transmission to be available. The truck sat at the dealership for a few weeks waiting for repairs.

This process played out for a few months, caused me to cancel two trips I had planned and definitely strained my patience with Ford and the Mike White dealership.

I was provided a loaner, one of those tiny Broncos, it got really good mileage although I tried to not drive it any more than I absolutely needed. The service writer that assisted me, I don’t want to put his name here, was as helpful as he could be. I pressed him quite hard for information and updates and he always responded when he could.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:58 AM

We sincerely apologize for the issues you experienced. The warranty process is frustrating on both ends and we wish that we could do the repairs in the sequence that we want, but sometimes that process is dictated by the warranty rather than our expertise. We're glad that you had a good experience with your service writer and hope that the transmission issues are finished and complete. 

Employees worked with

BM
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BRIAN M.
Saint Maries, ID
Ford F350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/15/2023
verified customerVerified Customer
5
Category: Service
Warranty work
When I made the appointment I was told that it would take half a day and they would have a rental car for me at no charge. When I arrived at 9 am they told me they would need the truck all day and that it may not be done until tomorrow. The reason was they only have two people to weld and not sure their schedule. My thought if you know you need to weld wouldn’t you schedule the appointment around the welder? They did have a loaner car for me. They said that it cost $35. They did cover the cost. I did get my car back around 5 pm. The reason for a 3 is this was not the first time I was told two different things.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/17/2023 04:44 PM

Thank you for your feedback, Brian. We apologize for the miscommunication and the inconvenience it caused. We strive to provide the best customer service and we regret that we did not meet your expectations. We will use your feedback to improve our services and ensure that this does not happen again.

Employees worked with

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2023
verified customerVerified Customer
10
Category: Service
great Service
Service writer went above and beyond by finding an update repair and calling me and set appt to repair the problem on extended warranty.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind review, Chris! We are so pleased to hear that our service writer went above and beyond to find a repair and set an appointment for you. We strive to provide excellent customer service and are glad that we could meet your expectations.

Employees worked with

AH
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ANTHONY H.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/30/2023
verified customerVerified Customer
5
Category: Service
Lack of communication
I made an appointment for the morning at 0830. I was called around 2 pm asking to keep my vehicle over night for a simple oil change that was scheduled.
Employees worked with
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