AJ Mills

Verified Customer

Coeur D'Alene, ID

Ford Edge

12/06/2023

Verified Customer

Category: Service

Warranty service

Adaptive Steering Fault alert on dash. Steering wheel has to be replaced to replace a sensor. The work was done fast and efficiently.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We are delighted to hear that the work was done fast and efficiently. We strive to provide excellent customer service and hope that you are enjoying your repaired vehicle. Please let us know if you have any further questions or concerns about the repair.

Employees worked with

JILL S.

Spirit Lake, ID

11/11/2023

Verified Customer

Category: Service

AJ is an excellent employee

Although my car repair experience was a long ordeal and I returned several times and it took many attempts to discover the issue, AJ was very courteous and communicated with along the way so I knew what to expect each step. He followed through to make sure the ultimate problem was discovered and resolved! I appreciate AJ and his excellent customer service skills.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your feedback, Jill! We are pleased to hear that AJ took the time to make sure the issue you were experiencing was resolved. We value our customers and strive to provide excellent service, and we are glad to hear AJ was able to provide that to you. We appreciate your business and hope you have a great experience the next time you visit Mike White Ford of Coeur d'Alene!"

Employees worked with

CINDY H.

Rathdrum, ID

Ford Bronco

10/31/2023

Verified Customer

Category: Service

Warrantee service

Every time I schedule service I ask for a rental car. I am assured that there will be one available to me. I've only gotten a rental car once. Every other time I am told I have to go to Thrifty to get it. If I am told there will be one available, it should be at the dealer as I am already inconvenienced having to get warranty work done. When I have to get warranty work done, parts need to be ordered and I have to come back at a later time for the repair. This makes it 4-8 weeks to actually get the repair completed. On the positive side- all of the staff have been very nice. It makes getting mediocre service more tolerable.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:12 PM

Thank you for your review, Cindy. We are sorry to hear that you've been disappointed in the rental car availability. Our goal is to provide the best customer service possible and we take your feedback seriously. We will work to ensure that our customers receive what they are promised. We are glad to hear that you have had positive experiences with our staff and will continue to strive for excellence in service.

Employees worked with

MARK H.

Hayden, ID

10/19/2023

Verified Customer

Category: Service

Great Service

Service was great with a thorough explanation of what was done!

Employees worked with

Ford Super Duty F-350 SRW

CHET P.

Coeur D'Alene, ID

10/18/2023

Verified Customer

Category: Service

I feel like I was flim flammed and I wonder if it has ever happened before.

Brought my F350 truck to Mike White for because the brake calipers were sticking and not releasing smoothly when pulling away from a stopped position. The front brakes were done by MW Ford last year (new, rotors, calipers, pads). I was told the following work was needed to assure my truck was safe on the road.
1. new rear brakes (rotors, calipers and pads) $905.62
2. a new steering gear box $1425.32
3. new Drag link ends $569.10
4. new tie rod ends $687.93
5. new rear drive line carrier bearing seal $473.39
6. new front axel U joints $1399.04
totaling $5460.39
I had Mike White Ford complete the rear brake rebuild because I think it's important to use OEM parts on brake systems. I called another reputable mechanic shop and read the work descriptions to them for another quote. I was told that should I choose to replace the steering gear box that would basically include the drag link ends and tie rod end in the job for $2000 total (rather than the $2682.35 quoted by Mike White Ford. The front axel U joints were quoted at $500 less than MW Ford. I understand that the dealership prices are likely more expensive but I chose to save the money and took it to the second shop. Their lead mechanic called me with in a hour and informed me that NONE of the additional items that I brought to their attention were remotely in disrepair, worn out or in any way unserviceable. I paid them for the hour of their time and now I'm wondering if the tens of thousands of dollars of service work that I hired Mike White Ford mechanics to preform was necessary at all. I am a Ford guy 100% and would never consider buying a Chevrolet or a Dodge product but this circumstance has left a very bad taste in my mouth for Mike White Ford.

Employees worked with

DOUGLAS A.

Wallace, ID

10/18/2023

Verified Customer

Category: Service

Good Job

When i made the appointment to have my truck fixed, they knew the part I needed. When I took my truck into have it worked on, they had the part ready and in a couple of hours the truck was back on the road again. Good job goes out to Mike White ford on this one. Thank you . Doug

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:39 AM

Thank you so much for your kind words, Douglas. We are thrilled to hear that we had the part you needed for your truck on hand and that the issue was resolved in a timely manner. We always strive to provide excellent customer service and we appreciate your business.

Employees worked with

Verified Customer

Liberty Lake, WA

10/11/2023

Verified Customer

Category: Service

Common problem unable to fix

My AC will stop blowing out of the vents. It sounds like the blower motor is working but nothing comes out of the vents. This happens anytime it’s on longer than 30 minutes approximately. This seems to be a very very common problem as it all over the internet and forums (TSB 22-2089)but until service experiences it themselves they won’t take responsibility. Not to mention it took 8 weeks to get into the service center and now no one needs AC that it’s October. Nothing like a brand new very, very expensive truck with 4,000 miles on it not having AC and the dealer won’t address it without experiencing it themselves.

Employees worked with

Verified Customer

Spokane, WA

10/08/2023

Verified Customer

Category: Service

Frustrating run around

I took my Escape in for regular maintenance in back in August. At the time, the service engine light was coming on intermittently as I was driving around town. I was able to look at my Ford app and see what the problem was. I had mentioned it to the service advisor when I took it in, and they had brushed me off saying that there wasn’t anything they could do about it then. About a week or so later, the engine light was staying consistently on, but still going off every once in awhile. I called back and the guy who helped me at that point was able to see from his end that there were two faults that were being thrown from that engine light. One that I had mentioned previously when I took it in for maintenance, and then another one. If he could see it then, why couldn’t the other guy see it? I understand that going in for maintenance and then having another issue may cause time constraints for the mechanics. However, when I took it back in recently, I was told that there may need to be a part ordered and I would be without my vehicle until Monday. (It was a Friday going into a weekend). Thankfully, I was set up with a rental for the day to be able to get to and from work and over the weekend if needed, but the situation was frustrating as the part that was replaced was exactly what I told the service advisors what was wrong when I had originally taken it in back in August. It was poor customer service from the original advisors as they brushed off my concern and didn’t even bother to look at codes or give me another solution to get me on the schedule to come back in. This service department came highly recommended, and I felt pretty disappointed.

Employees worked with

ERNEST V.

Coeur D Alene, ID

Ford Explorer

10/06/2023

Verified Customer

Category: Service

Friendly Professional Service

My service rep, AJ, is always patient and very professional when I arrive for my vehicle's service.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:24 AM

Thank you for such positive feedback, Ernest! AJ is a true asset to the team here at Mike White Ford of Coeur d'Alene and we are glad to hear you had such a pleasant experience. We strive to provide courteous and timely service to our clients and it's very rewarding to hear that we have been successful in our mission. We appreciate your business and hope to see you again soon!

Employees worked with

RICHARD H.

Saint Maries, ID

10/04/2023

Verified Customer

Category: Service

Very professional, friendly, and welcoming

Enjoyed the experience. Thank you,

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you Richard for your business! We're glad you enjoyed the experience and we appreciate you taking the time to let us know. We strive to make sure our customers have the best experience possible and we're glad we were able to provide you with a positive one.

Employees worked with

Verified Customer

Hayden, ID

10/02/2023

Verified Customer

Category: Service

Great people

People and service were outstanding

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you so much for taking the time to share your experience! We are so pleased to know that our people and service were outstanding. We strive to provide the best customer service and we are thrilled that it was reflected in your visit.

Employees worked with

CINDY B.

09/28/2023

Verified Customer

Category: Service

Repair 2018 Ford F 150

I have a 2018 Ford F 150 which only had about 24,000 miles on it when I started having problems with the transmission. I brought it in to Mike White Ford for an inspection and I found out not only did it need a new transmission but also the cam phasers needed to be replaced & it also had a leak in the oil pan!! You can imagine how shocked & pissed I was because of the low mileage! My service advisor was AJ Mills & I couldn’t have asked for a better person to help me through this! He explained everything I needed done & was very supportive through the whole ordeal! He helped me get a rental car & got the parts in quickly & got my truck repaired quicker than I thought! This was my first experience with Mike White Ford and they couldn’t ask for a better representative! I won’t go anywhere else because of the fantastic service he gave. He went above & beyond what anyone would have expected!!! I can’t say enough good things about AJ!!! Thank you again!!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:22 AM

Thank you, Cindy, for such a kind review of AJ and our team at Mike White Ford of Coeur d'Alene. We are thrilled that we were able to provide you with a great experience despite the unfortunate transmission issue with your F 150. We are so grateful for your business and for trusting us to take care of your vehicle. We are committed to delivering superior service and we are glad that AJ was able to help make this process as easy as possible for you. Thank you again!

Employees worked with

JOHN Y.

Dalton Gardens, ID

Ford Expedition

09/22/2023

Verified Customer

Category: Service

Quich & easy !

I came in , sat down and and 2 hours later ,as briefed, the car was ready any I left !

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thanks for taking the time to review our business, John! We're so glad to hear that everything went smoothly and your car was ready as planned. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope to see you again soon!

Employees worked with

Verified Customer

Trout Creek, MT

Ford F350

09/21/2023

Verified Customer

Category: Service

Very attentive and knowledgeable staff

My vehicle issues were resolved quickly and efficiently. Thanks Mike White Ford!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

We're thrilled that your experience with us was a positive one! We always strive to provide excellent customer service. Thank you for your business!

Employees worked with

JOEL H.

Post Falls, ID

Ford F250

09/16/2023

Verified Customer

Category: Service

Fast & easy

We worked with both the Tyler’s at Mike White and were very happy with our experience. Not to mention we got a smoking deal. Thank you guys for easy process and making wife happy. She is so stoked - JH

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:24 AM

Thank you for your kind words, Joel! We are so glad to hear that both Tyler's were able to help you get such a great deal! We appreciate your business and are so pleased that your wife is so thrilled with her purchase. We hope you have many years of happy driving!

Employees worked with

JANET C.

Hayden, ID

Ford Fusion

09/14/2023

Verified Customer

Category: Service

recall

As usual - everything went as promised. Great service with a smile

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you so much for your kind review, Janet! Our team strives to provide a great experience every time and we are delighted to know that we met your expectations. We look forward to continuing to serve you in the future!

Employees worked with

LEE P.

Newman Lake, WA

09/09/2023

Verified Customer

Category: Service

Excellent information from technician

My F150 Raptor had 3 separate issues. The technician was extremely knowledgeable about each problem and accurately took notes to document the issues. To be honest, not every technician had the same level of knowledge...the person I talked to on the phone the day before wasn't aware of some of the nuances relating to the IWE problem.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:24 PM

Thank you for your review, Lee! We are so pleased to hear that our technician was able to provide superior customer service and accurately take notes to document the issues with your F150 Raptor. We are glad that you were satisfied with the level of knowledge and expertise that our technician provided. We apologize that the person you spoke to on the phone the day before was not up to the same standard and we will work to ensure that our staff members are knowledgeable and prepared for any inquiries they may receive.

Employees worked with

DANIEL V.

Hayden, ID

Ford F250

09/08/2023

Verified Customer

Category: Service

Kept my only vehicle for 2 days, released it back to me as fixed but still have original problems. When I called back the dealership gave me another appointment like 30 days out. Unacceptable!!!!

Did not fix my vehicle problems and gave me a ridiculous next appointment. My vehicle was kept for 2 days on original appointment!

Employees worked with

TYLER D.

Dalton Gardens, ID

08/29/2023

Verified Customer

Category: Service

Great Experience

I was told exactly what they were going to do with my vehicle and it was done much sooner than expected.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:19 PM

Thank you for your great review, Tyler! We are so glad to hear that your visit to Mike White Ford of Coeur d'Alene was a positive one. We strive to provide excellent service and accurate information to all of our customers, and we are pleased that you experienced that with us. We look forward to seeing you again!

Employees worked with