CL

Cassandra Leigh

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(45 reviews)
84

HG
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Harold G.
Nesconset, NY
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2026
verified customerVerified Customer
3
NYS Safety Inspection Before Routine Maintenance
In response to my original comment, you stated that routine maintenance on the auto is done simultaneously with NYS Inspection procedures. Is it possible to conduct the NYS Inspection prior to the routine maintenance/ repairs on 26 year old cars in the event that the car is found to be unrepairable?

HG
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Harold G.
Nesconset, NY
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2026
verified customerVerified Customer
3
NYS Safety Inspection Before Routine Maintenance
In response to my original comment, you stated that routine maintenance on the auto is done simultaneously with NYS Inspection procedures. Is it possible to conduct the NYS Inspection prior to the routine maintenance/ repairs on 26 year old cars in the event that the car is found to be unrepairable?

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/09/2026
3
Better communication with the customer would be helpful
Since my car was determined by you to be unrepairable and failed NYS inspection, I wish that you had communicated that information to me before changing the oil and costing me an additional $65.24
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/11/2026 04:01 AM

 
Dear [Harold Goldrich],

We understand your frustration regarding the additional expense for the oil service. However, we would like to clarify a few important points regarding how New York State inspections and repair procedures work.

At the time your vehicle entered our facility, the oil service was requested and/or authorized separately from the NYS inspection process. A vehicle is not automatically deemed “unrepairable” simply because it fails inspection. In many cases, vehicles fail inspection for safety or emissions reasons that can still be repaired depending on the customer’s wishes, budget, and the overall condition of the vehicle.

Additionally, an oil change is considered routine maintenance and is completely independent from the inspection outcome itself. The inspection process often requires us to perform a full evaluation of the vehicle before determining the extent of any failures or whether further repairs would be practical. That determination can only be made after the vehicle has been properly inspected and assessed.

That being said, we always strive to communicate clearly with our customers and certainly never intend for anyone to feel blindsided or disappointed. We value your feedback and will review the timeline of communication internally to ensure we continue improving the customer experience. As the technician is performing the inspection process we is also draining the oil. We also understand you fustration that your 26 year old car did not pass SAFETY inspection due to a Safety Issue. 

We appreciate the opportunity to inspect your vehicle and thank you for your business.

Sincerely,
Angelo Scaglione
President, Smithwest Service Center

LG
Lou G.
Nesconset, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2026
verified customerVerified Customer
10
Great service and excellent technical ability.
These guys were all great and am very impressed how they all handle their customers with a personal touch, thanks for that. I now can say I have a guy for my cars. Great service and technical knowledge. I will be back soon and thank you again!!
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/09/2026 09:40 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is encouraging to know that our team's commitment to providing personalized service has made a significant impression. Ensuring that our customers feel valued and well taken care of is our priority, and we are pleased that you recognized our technical expertise. Your support and trust in our services are truly important to us.


MS
Max & Mina S.
Nesconset, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2026
verified customerVerified Customer
10
As always excellent service!
The owner and the staff are very attentive, good listeners and very respectful.
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/08/2026 09:43 AM

We appreciate your positive feedback regarding the attentiveness and respect shown by our owner and staff. It is gratifying to know that our efforts to provide quality service are recognized. Your support is valued, and we remain committed to maintaining our standards of service excellence.


RG
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Robert G.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2026
verified customerVerified Customer
10
Top notch automotiveservice center..
Angelo is an excellent mechanic and kept me well informed as to what the diagnostics was with my vehicle ….He then proceeded with what he said he would do ….made the servere repair and I couldn’t be more happy with his performance .. his front office was very kind and polite each and every time I called
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/06/2026 12:28 PM

We appreciate your feedback regarding your recent experience at Smithwest Service Center. It is gratifying to learn that our technician provided clear communication throughout the diagnostic and repair process. We take pride in our team's dedication to delivering high-quality service, and it is encouraging to hear that both the mechanical work and the front office support met your expectations. Your satisfaction is important to us, and we look forward to continuing to serve you in the future.


JG
John G.
Mount Sinai, NY
2023 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2026
verified customerVerified Customer
10
Great service again
Brought my 2023 Ram Rebel in for service. Smithwest did everything required at a fair price. I have been using Smithwest for a few years now, never a problem.

Thank you Angelo and the Smithwest Team!
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/04/2026 09:39 AM

We appreciate your continued trust in Smithwest Service Center. It is gratifying to hear that your recent experience with the service on your 2023 Ram Rebel met your expectations. Our commitment to providing quality service at fair prices remains a top priority, and we value your loyalty over the years. Your feedback is essential as we strive to maintain high standards for all our customers.


DC
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Debra C.
Smithtown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2026
verified customerVerified Customer
10
Knowledgeable and caring!!
Angelo and Cassandra are very helpful and knowledgeable and keep me informed about my SUV. They always take the time to inform of my needs. It’s a pleasure doing business with them. The workers are also very courteous and they are always there to answer any questions. Thank you.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/06/2026 09:39 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is encouraging to hear that Angelo and Cassandra provided you with the assistance and knowledge that you needed while keeping you informed about your SUV. Our team strives to maintain courtesy and ensure that all questions are addressed, so it is gratifying to learn that this was reflected in your visit. Your satisfaction is important to us, and we value your continued business.


RM
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Ray M.
Brentwood, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2026
verified customerVerified Customer
10
Excellent Customer Service
Are you looking for a car service center that offers quality, friendly, top-notch work? Smithwest Service Center is the place for you! The owner, Angelo, and his staff provide you with the comfort and assurance that whatever issue your car may have, it would satisfactorily be taken care of. Give them a visit. You won’t be disappointed!
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/04/2026 09:43 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is gratifying to know that our commitment to quality and customer assurance resonates with our valued clients. Our team takes pride in providing dependable service, and we are pleased that you felt comfortable entrusting us with your vehicle. Your recommendation is invaluable, and we look forward to continuing to serve you and other customers with the highest standards.


GC
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Greg C.
Lake Ronkonkoma, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2026
verified customerVerified Customer
10
Reliable as usual.
They want to get the jib done correctly.
Angelo S., Owner/Operator from Smithwest Service Center responded on 03/26/2026 11:57 AM

We appreciate your feedback and are pleased to hear that our commitment to quality work resonated with you. Ensuring that every job is executed correctly is our foremost priority, and it is gratifying to know that this aligns with your expectations. Your support is invaluable to us, and we look forward to continuing to meet your service needs.


DR
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DAVID R.
Smithtown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2026
verified customerVerified Customer
10
Annual ny inspection oil change and overall review of auto
They took the car promptly keep me informed of their progress ordered the necessary parts completed it timely and made sure I was comfortable at all times as I waited for the car while they were working on it.
Angelo S., Owner/Operator from Smithwest Service Center responded on 03/21/2026 09:41 AM

Thank you for taking the time to share your positive experience with us. We are pleased to hear that our team maintained clear communication and ensured your comfort during your visit. At Smithwest Service Center, we strive to provide efficient service while keeping our customers informed throughout the process. Your satisfaction is important to us, and we appreciate your trust in our services.


FA
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Fernando A.
Hauppauge, NY
2008 Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2026
verified customerVerified Customer
10
Mercedes repair and service
Alway an excellent diagnosis and service.
Angelo S., Owner/Operator from Smithwest Service Center responded on 03/09/2026 09:39 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is our priority to provide accurate diagnoses and high-quality service to all our customers. Your satisfaction motivates us to maintain our standards. Thank you for choosing us for your vehicle needs.


CC
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CHANCE C.
Saint James, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2026
verified customerVerified Customer
10
Quick and easy
Awesome thanks
Angelo S., Owner/Operator from Smithwest Service Center responded on 03/09/2026 09:39 AM

We appreciate your feedback and are pleased to hear that you had a positive experience at Smithwest Service Center. Your satisfaction is important to us, and we look forward to providing you with continued excellent service in the future.


AT
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Artur T.
Stony Brook, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2026
verified customerVerified Customer
10
Best place to go
Incredible service! Staff is very friendly, the work was done on a timely manner.
I highly recommend this shop, they go above and beyond to help you!
Angelo S., Owner/Operator from Smithwest Service Center responded on 03/01/2026 09:41 AM

We appreciate your feedback regarding your experience at Smithwest Service Center. It is gratifying to know that you found our staff to be friendly and that the service was completed in a timely manner. We strive to exceed our customers' expectations and your recommendation is invaluable to us. Thank you for choosing our shop for your automotive needs.


RB
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Reed B.
Saint James, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2026
verified customerVerified Customer
10
The EPITOME OF BRILLIANCE.
Angelo and his team are nothing short of Brilliant. From appointment timesbeing structures and even ahead of scheduele to efficient and proper quotes, to execution of labor. Fair pricing, and keeps you up to date with all progress. I will not use anyone else moving forward for any cars myself or my family has. Trustworthy Reliable and simply gets it done!
Angelo S., Owner/Operator from Smithwest Service Center responded on 02/19/2026 11:33 AM

We appreciate your feedback regarding your experience at Smithwest Service Center. It is gratifying to hear that you found our team to be efficient and trustworthy throughout the service process. Ensuring that our customers receive accurate quotes and timely updates is a priority for us, and we are pleased that this was evident during your visit. Your support and confidence in our services are valued, and we look forward to continuing to meet your automotive needs in the future.


JM
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Jim M.
Saint James, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2026
verified customerVerified Customer
10
State Inspection and General Maintenance
Stayed for work to be done. They were prompt, friendly, knowledgeable and explained all the necessary details about the work that needed to be done.
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/30/2026 04:53 AM

We sincerely appreciate your feedback regarding your recent visit to Smithwest Service Center. It's fantastic to hear that our team made a positive impression with their promptness, friendliness, and expertise. We always aim to ensure our customers feel informed and comfortable about the work being performed. We hope your vehicle is now running as smoothly as your experience with us!


KK
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Kathy K.
Northport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2026
verified customerVerified Customer
10
New brakes
I am very satisfied. They were friendly and explained the work they were recommending.
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/25/2026 09:40 AM

We appreciate your feedback and are pleased to hear that our team provided you with a friendly and informative experience. It is always our goal to ensure our customers are well-informed about their services. If our explanations were as clear as a well-constructed manual, then we consider it a job well done! Your satisfaction is of utmost importance to us.


SB
Susan B.
Levittown, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2026
verified customerVerified Customer
7
Towed to Most Local Place
I’m new to the area and when my car broke down and had to get towed this was the closest mechanic. I ended up going to my dealership because my issue was covered under warranty, however Cass in the front office was extremely understanding, helpful, and kind. She had great customer service and was able to help me.
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/23/2026 09:41 AM

We appreciate you taking the time to share your experience. It is always nice to hear that our team, especially Cass, is making a positive impression on our customers. We're glad that she could provide you with the understanding and assistance you needed during what can be a stressful situation. While we would have loved to have been your go-to mechanic for the repair, we hope to be of service in the future should the need arise. Your feedback reminds us that good customer service can really make a difference !


FA
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Fernando A.
Hauppauge, NY
2016 Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2026
verified customerVerified Customer
10
Service excellence.
Great service. They found things I was unaware of
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/19/2026 09:39 AM

We appreciate your feedback and are pleased to hear that our team was able to uncover aspects of your vehicle that needed attention. It's always nice when service comes with a side of surprise discoveries! Should you have any further needs or questions, feel free to reach out. Your vehicle's health is our priority.


DC
Donna C.
Saint James, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2026
verified customerVerified Customer
10
Water pump repair/replacement
Very satisfied with the coordination of benefits with my service contract company and needed repairs as well as the quick turnaround time. Highly recommend Smithwest for anyone who lives in the neighborhood.
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/16/2026 04:36 AM

We are pleased to hear about your satisfaction with the coordination of benefits & the swift turnaround on your repairs. It is always our aim to make the process as seamless as possible! Thank you for recommending; we genuinely appreciate your support & look forward to assisting everyone in the community with their service needs.


PR
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Patricia R.
Stony Brook, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2026
verified customerVerified Customer
10
Always professional!
Extremely helpful😊
Quick turnaround time!
Angelo S., Owner/Operator from Smithwest Service Center responded on 01/11/2026 09:43 AM

We're glad to hear you found our service helpful and that we could get things done quickly for you. It's always our goal to keep things running smoothly, much like a well-oiled machine—not too much grease, though! If there's anything we can do to make your next visit a five-star experience, just let us know. Your feedback is always appreciated!

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