CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(503 reviews)
80

AG
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AARON G.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
verified customerVerified Customer
Category: Service
Service Dept.
Christian and his team in the service department have been nothing short of amazing. They have gone above and beyond to try and help me with our repairs to our vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:36 AM

Wow Aaron, thank you so much for taking the time to say these kind words about Christian and our Dealership. We can not tell you how much this meant to us. We appreciate you choosing Mike White Ford and look forward to seeing you again.
 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

GF
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GUS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
verified customerVerified Customer
Category: Service
Mike White Ford doe's it right.
First in helping the customer.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/15/2018 09:59 AM

 Hi Gus. Thank you for taking the time to share your recent experience at our dealership. It is great to hear that we were able to live up to your expectations. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LW
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LAWRENCE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
verified customerVerified Customer
Category: Service
Repair of a seat heater
Great service. Great staff.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/13/2018 04:43 PM

Thank you so much Lawrence for this great review about our dealership! We appreciate you choosing Mike White Ford and hope you have a wonderful day. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DV
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DON V.
Yankton, SD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
verified customerVerified Customer
Category: Service
Good dealership
Excellent service! Technician Christian did a great job!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/12/2018 04:25 PM

Thank you so much for taking the time to write this excellent review Don. We are pleased to hear that Christian did a great job in helping you, he is truly amazing. We appreciate you choosing Mike White Ford and look forward to seeing you agian. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2018
verified customerVerified Customer
Category: Service
Knowledgable and courteous service
Have never had better service with a vehicle
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:56 AM

Wow, thank you so much for this glowing review! We appreciate you choosing Mike White Ford and hope you have a great week! 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

JG
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JEFFERY G.
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2018
verified customerVerified Customer
Category: Service
Service
Everything seemed to be good as usual, other than someone rifling through my locked center console witch had 2 hand guns in there due to an appointment I had later. And someone was handling them... not to thrilled about this!!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:43 AM

Hello Jeffery, thank you so much for taking the time to write this great review about our dealership. When you have time, if you could please give me a call I wold like to discuss further on the center console. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

VJ
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VINCENT J.
COEUR D ALENE, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
verified customerVerified Customer
Category: Service
Excellent service!
Brought my vehicle in for a starting issue and the technician traced it to a bad battery. Battery was 6 years old and starting to degrade. Will help through the winter. Super service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:59 PM

Hello Vincent, thank you so much for taking the time to write this amazing review about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
verified customerVerified Customer
Category: Service
ford f150 oil change
professional. nice shuttle service. nice facility
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:39 PM

Hello Richard, thank you so much for taking the time to rate and review our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

JB
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JEREMY B.
Osburn, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2018
verified customerVerified Customer
Category: Service
To many visits
5 visits to fix the heated front seat and 4 visits to replace a front strut and repair a clunk. Way too many. Love the people,not the amount of times to fix the vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:06 PM

Hello Jeremy, thank you for taking the time to rate and review our dealership. If you could please give me a call, whenever it`s convenient for you! We appreciate you choosing Mike White Ford and look forward to hearing back from  you. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2018
verified customerVerified Customer
Category: Service
Excellent service!
Got car in right away! Fixed problem! Customer service is excellent! Thank You!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/24/2018 09:23 AM

Thank you for this excellent review! We are very pleased to hear that we could get your vehicle back on the road as quick as possible. We appreciate  you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

BW
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BRENT W.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
verified customerVerified Customer
Category: Service
Service department
Efficient,and service preformed on time. Warranty work done in half the time they quoted.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/16/2018 01:19 PM

This is fantastic to hear Brent! We are pleased that you had a great experience with our dealership! Thank you for choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

MJ
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MARC J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
The employees
Down to earth and very knowledgeable.

Every time I bring my F-350 in for service, I know it will be fix right the first time. I will also be told of what to expect the next visit and what is due.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/15/2018 04:55 PM

Thank you so much Marc for these kinds words about our team! If there is anything else we can help you with please, do not hesitated to call! We appreciate you choosing Mike White Ford  and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LD
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LARRY D.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Service
I would rate the customer service as excellent. Based on my past experience with other dealerships Mike White Ford is far above all others.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/14/2018 04:10 PM

Thank you for the great recommendation Larry. We are very glad that you had a excellent experience with our team! It is great to hear that we were able to live up to the expectations from the experiences you received in the past! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

TM
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TOM M.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
verified customerVerified Customer
Category: Service
Quick, courteous and welcoming service
We pulled off the highway on a Saturday with what turned out to be a throttle problem. One of the salesman quickly escorted us to Christian in the service department where he squeezed us in, the problem diagnosed and fixed quickly so we could get back on the road. All of the staff we encountered were helpful and friendly. The only exception was that won still on the road when my wife called ahead, the woman who answered was neither friendly nor very helpful. Fortunately, that was a clear exception.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/13/2018 07:58 AM

This is great to hear Tom! We are so pleased that you had a wonderful experience with us, and I am glad to see you and your wife were able to make it back on the road safely. Thank you for choosing Mike White Ford and we hope to hear from you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

AD
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ALAN D.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
verified customerVerified Customer
Category: Service
Courtous service
Service was completed in a timely manner. People were courtious and efficent.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/09/2018 03:35 PM

Hello Alan, thank you for the 5 star review! We are very pleased to hear that you had a great experience with our dealership! We look forward to seeing you again here at Mike White Ford. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LP
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LYNN P.
Hauser, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2018
verified customerVerified Customer
Category: Service
RECALL
I was VERY disappointed to see there is another RECALL on my 2013 Ford Focus and you did not mention it to me. It was
on the news that very night. I think I should be informed
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 12:13 PM

Hello Lynn, thank you for taking the time to rate our dealership. I can see your frustration, however the Ford Manufacturer is the one that contacts you when any recall happen to a certain vehicle. Our dealership does not inform recalls, I wish we did. I apologize about all the inconvenience this may have caused. We would be more than happy to get you in, and if you have any questions please give me a call. We appreciate you choosing Mike White Ford and look forward to helping you again. 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Title
Our check engine light came on unexpectedly so we drove straight to the service department. They were able to have the problem diagnosed and repaired within 24 hours! Thank you for the prompt and efficient service even though we didn't have an appointment scheduled.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 11:45 AM

Thank you for taking the time to rate and review our dealership. We are very pleased to hear that you had a wonderful experience. If there is anything else we can do please give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you here again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DL
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DENNIS L.
Sioux Falls, SD
Ford FSUP
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great people. Great work. Great attitudes.
My replacement O2 sensors were installed in a very timely manner. Even though the technician had to crawl under my motor home to do the work, he was extremely pleasant. He did a real good job too. Plus he talked to me about several other aspects of my V10 engine. If Mike White Ford can take my motor home in and do whatever work I need done, I'll never go to any other dealership. By the by, the service writers were great too. Especially Chelsea. Her dad should be very proud.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 09:38 AM

Hello Dennis, thank you so much for this glowing review! We can not tell you enough how much this means to us. Chelsea, the technician and the other service writers work extremely hard. We are very happy that you felt at home and were comfortable here. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DW
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DAVID W.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Great
People expect fantastic service from the dealership. And make white Ford did not let me down. My service writer Christian is awesome and he’s communicates well.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 04:48 PM

Hello David, thank you for taking the time to rate and review our dealership! We are very happy to hear about Christian (we also think he is awesome) and the rest of our service department! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

KH
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KATHLEEN H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
verified customerVerified Customer
Category: Service
Recall repair
Appointment scheduled earlier than expected, required repair done with very little wait time
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 10:29 AM

Hello Kathleen, Thank you for taking the time to review our dealership and give us a 5 star rating. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
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