CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(498 reviews)
80

PW
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PAUL W.
Coeur D'Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2019
verified customerVerified Customer
Category: Service
Repair/recall took longer than expected and no car wash. Tyler was excellent
Scheduled and arrived on time for an airbag recall on my F150. The repair was supposed to take 2 hours. After over 2.5 hours I found my truck finished but now just sitting in the lot. I had to initiate contact with someone (other than Tyler. He was busy) to alert them my truck had been sitting out now for at least another 15 minutes.

Please reinstate washing and vacuuming vehicles after they have been serviced. Issuing a car wash coupon is a nice gesture and it gets me out the door quicker but now I have to take even more of my time and go out of my way to get my vehicle washed. And I have to do my own vacuuming!
Not a very good idea.
Wash the vehicles at the dealership so the customer drives away with an expertly repaired and now clean vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/17/2019 11:00 AM

Hello Paul, thank you so much for this glowing review and feedback about our dealership and Tyler. We strive for excellent customer service and want you to feel that way. If you do not mind giving me a call when you get a chance so we can discuss more of this situation and get Chelsea White involved ( Service Lane Manger ) we would appreciate it. Thank you again for choosing Mike White Ford and we look forward to hearing from you. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
verified customerVerified Customer
Category: Service
Employees are super nice and polite.
I am disappointed that the problem with my car is NOT, of course covered under our $1550 extended warranty. $120 per hour seems awfully spendy.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/16/2019 09:47 AM

Thank you so much for this 5 star review! If you could please give Ed Baker a call he is our Service Manger at 208-667-9211, he would like to discuss this situation with you. We appreciate you choosing Mike White Ford and hope you have a wonderful day. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

MD
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MICHELE D.
Newport, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
verified customerVerified Customer
Category: Service
service
they repaired my car quickly and did a great job.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/11/2019 11:40 AM

Hello Michele, thank you so much for taking the time to write this wonderful review about our Service Department! We are pleased to hear that you had a wonderful experience. Thank you again for choosing Mike White Ford, we look forward to seeing you again.

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DA
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DAVID A.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
verified customerVerified Customer
Category: Service
Great customer service and satisfaction
Took care of my needs definitely would recommend this Business every friend
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/05/2019 11:46 AM

Wow David, we can not tel you how much this review meant to us! It`s great to hear that you recommend us and that all of your needs are handled! We appreciate you choosing Mike White Ford and look forward to seeing you again.
 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

WE
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WAYNE E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
verified customerVerified Customer
Category: Service
great customer service
friendly , knowledgeable staff
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/05/2019 11:42 AM

Hello Wayne, thank you so much for taking the time to write this wonderful review about about our dealership. It is our goal to make you feel as comfortable as possible when you arrive! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

MP
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MARK P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
verified customerVerified Customer
Category: Service
Recall
Place is awesome
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/03/2019 10:54 AM

Thank you so much Mark, for being awesome! We can not tell you how much these means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

CB
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CHRISTINE B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
verified customerVerified Customer
Category: Service
Service Center Customer Sevice
The sevice center customer sevice is great. They were on time for accepting my car and they were also on time for when they said they'd be done. Very nice and knowledgeable and spoke in terms I could understand. They are part of what keeps me a Ford customer!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/02/2019 10:26 AM

Wow Christine, thank you so much for this glowing review! It`s great to hear that you had such a wonderful experience in our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

RS
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RYAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
verified customerVerified Customer
Category: Service
Convenience and customer service
I had a great experience with Mike White Ford. Convenience and customer service were exceptional.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 12:05 PM

Thank you Ryan for these thoughtful words about our dealership! We strive for excellent customer service and it`s great to hear that is what you received. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

HD
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HEIDI D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
verified customerVerified Customer
Category: Service
Great service
I was having a humming sound coming from the front end of my truck called and was able to get an appointment scheduled. when dropping off my vehicle the service tech I worked with was very helpful, he made sure I understood what they were going to check out and what they would most likely need to work on. when picking the truck up he explained exactly what had happened and explained what they had done to fix it and let me know it was warranty covered. It was a great experience and I'm very glad that they were able to fix the problem without needing it over night.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 10:13 AM

Wow Heidi, thank you very much for this thoughtful review about our dealership and team! It`s great to hear that Christian and Tre were able to help with your vehicle! We know how stressful cars can be, especially when they need to be fixed and we are glad Tre was able to explain everything. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

TL
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THOMAS L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
verified customerVerified Customer
Category: Service
Customer
I have always had prompt & courteous service whenever I've had to bring my truck in for service.
You have a great crew & I am pleased to have purchased my Ford from your company.

Tom Larsen
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/22/2018 10:24 AM

Hello Thomas, thank you so much for taking the time to write this wonderful review about our dealership and team! We can not tell you how much this means to us! We appreciate you choosing Mike White Ford and hope you have a very Merry Christmas! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DM
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DEBORAH M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
verified customerVerified Customer
Category: Service
Vehicle Service
From the first person to greet me to the prompt service my vehicle received, Mike White Ford is a five star company!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 03:01 PM

Wow Deborah, thank you so much for these kind word about our dealership! We can not tell you how much these means to all of us here at Mike White Ford. We appreciate you choosing Mike White Ford and hope you have a wonderful Christmas! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

WM
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WILLIAM M.
Plummer, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2018
verified customerVerified Customer
Category: Service
RECALL
THANK YOU FOR FIXING THE PROBLEM WITH FORD FOCUS RECALL
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 02:47 PM

Hello William, thank you so much for taking the time to write this wonderful review! We are pleased to hear that we were able to fix your recall! We appreciate you choosing Mike White Ford and we hope you have a fantastic Christmas. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LV
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LOIS V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
verified customerVerified Customer
Category: Service
M Van Slate
Efficient, friendly
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/20/2018 04:48 PM

Thank you so much Lois, for this wonderful review! We are pleased to hear that you had a fantastic experience with our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LC
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LARRY C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
verified customerVerified Customer
Category: Service
Brakes
Service was Fabulous. I would highly recommend Mike White Ford for sales and service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 11:19 AM

Wow Larry... Thank you so much for this glowing review and recommendation. We can not tell  you how much these means to the entire dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

CM
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CHRIS M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
verified customerVerified Customer
Category: Service
Recall work and car servicing
Good work, very accommodating staff and at a reasonable price.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:47 AM

Thank you so much for this amazing review and recommendation Chris! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

AG
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AARON G.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
verified customerVerified Customer
Category: Service
Service Dept.
Christian and his team in the service department have been nothing short of amazing. They have gone above and beyond to try and help me with our repairs to our vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:36 AM

Wow Aaron, thank you so much for taking the time to say these kind words about Christian and our Dealership. We can not tell you how much this meant to us. We appreciate you choosing Mike White Ford and look forward to seeing you again.
 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

GF
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GUS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
verified customerVerified Customer
Category: Service
Mike White Ford doe's it right.
First in helping the customer.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/15/2018 09:59 AM

 Hi Gus. Thank you for taking the time to share your recent experience at our dealership. It is great to hear that we were able to live up to your expectations. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LW
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LAWRENCE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
verified customerVerified Customer
Category: Service
Repair of a seat heater
Great service. Great staff.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/13/2018 04:43 PM

Thank you so much Lawrence for this great review about our dealership! We appreciate you choosing Mike White Ford and hope you have a wonderful day. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DV
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DON V.
Yankton, SD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
verified customerVerified Customer
Category: Service
Good dealership
Excellent service! Technician Christian did a great job!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/12/2018 04:25 PM

Thank you so much for taking the time to write this excellent review Don. We are pleased to hear that Christian did a great job in helping you, he is truly amazing. We appreciate you choosing Mike White Ford and look forward to seeing you agian. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2018
verified customerVerified Customer
Category: Service
Knowledgable and courteous service
Have never had better service with a vehicle
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:56 AM

Wow, thank you so much for this glowing review! We appreciate you choosing Mike White Ford and hope you have a great week! 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
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