Verified CustomerWe really appreciate you taking the time to share your experience with us. It’s always a pleasure to get a chance to help our regulars, especially when we can turn a little automotive drama into a happy ending—minus any road drama, of course! We're glad we could get that undercarriage cover back where it belongs and get you back on the road. Your support means a lot to us, and we're here whenever you need a helping hand or a quick fix.
Verified CustomerWe're glad to hear that you had a positive experience with our team, even if you're not a car expert—because let's be honest, most of us drivers can't tell the difference between a fuel filter and a fish filter! It sounds like your 2013 Escape has been on quite the adventure since moving from sunny California to the rainy streets of Oregon. We're happy our courteous front counter service could help you along the way. If there’s anything more we can do to keep your Escape problem-free, feel free to reach out! Your car deserves all the TLC it can get.
Verified CustomerWe hear your frustration. Upon reviewing your repair order, it looks like we were dealing with two separate issues - the brake booster repair that we discounted after determining that it wasn't a warranty issue and a separate electrical issue with the backup camera.
We always strive to do our best for our guests and upon reviewing the details of your issue, we stand by our initial repair. It does sound like we may not have communicated effectively in explaining that the initial repair and the backup camera are two separate issues and for that we apologize.
It also sounds like there was also a misunderstanding about the diagnostic cost. As it is a separate issue, the diagnostic cost is our standard $100 to determine the best course of action. We would be happy to schedule this diagnostic if you would like to move forward with that.
We're sorry that you haven't had the smoothest beginning to your experience with your vehicle, but we've done our best to ease some of the challenging aspects and hope to be able to work through some of these rough edges together.
Verified CustomerWe're delighted to hear that you were happy with our service, Chester! Thank you for taking the time to share your positive experience. We appreciate your support and look forward to assisting you in the future.
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Verified CustomerKarly, thank you for the excellent review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!
Verified CustomerFrank, thank you for the kind review! We always strive to be knowledgeable, friendly and helpful. We look forward to serving you again in the future.
Verified CustomerMichael, thank you for the excellent review! We've been very proud to work on your Edge since you bought it! We look forward to serving you again in the future.
Verified CustomerAnonymous, thank you for the 5 star review! Thank you for the kind review. We'll be sure to pass along your words to our team. Thank you for choosing Mike White Ford!
Verified CustomerSandra, thank you for the kind review. Pleasant and professional are two of the biggest things that we strive for. Thank you for choosing Mike White Ford!
Verified CustomerCindy, we're so pleased to hear that you've always had a good experience with our team! We look forward to serving you again in the future!
Verified CustomerJoan, thank you for the great review! 100 miles is a pretty wide expanse but we'll take the compliment! We're grateful that you choose to bring your vehicle to us! Thank you for choosing Mike White Ford!
Verified CustomerTanya, thank you for the fantastic review! We're so glad that Cole took such excellent care of you and your truck. We look forward to serving you again in the future!
Verified CustomerBlane, thank you for the 5 star review! We're very proud of our team and glad that you had such a good experience with them! Thank you for choosing Mike White Ford!
Verified CustomerLaura, thank you for your kind words. We're so pleased that you continue to enjoy getting your vehicle serviced with our team! We'll be sure to pass along your kind words. We look forward to serving you again in the future!
Verified CustomerWilliam, thank you for your kind words! We're so glad that you enjoyed yourself. We look forward to serving you again in the future!
Verified CustomerTodd, thank you for the 5 star review! On time and perfection are two magical phrases for us! Thank you for choosing Mike White Ford!
Verified CustomerElizabeth, thank you for the 5 star review! Efficient and quick are always 2 big goals for us! Thank you for choosing Mike White Ford!
Verified CustomerAnonymous, thank you for the kind review! We're so glad that you had a pleasant experience with our team! We look forward to serving you again in the future.
