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James Ayers

General Manager
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 reviews)
74

HB
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Heather B.
Mont Belvieu, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2025
verified customerVerified Customer
10
Excellent Service and Honest Team
I had an outstanding experience at Safe Auto Repair Mont Belvieu. The team was professional, honest, and took the time to explain everything clearly. They diagnosed my car’s issue quickly, gave me a fair estimate, and completed the work on time. I really appreciated how transparent and friendly everyone was—it’s rare to find an auto shop you can truly trust. My car runs perfectly now, and I’ll definitely be returning for all future maintenance. Highly recommend them to anyone looking for reliable, top-quality service!

CR
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CORY R.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2025
verified customerVerified Customer
10
Got an alignment done quick and easy
Got an alignment done in less than an hour super easy in and out.
Employees worked with

CD
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Clifford & Margret D.
Mont Belvieu, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2025
verified customerVerified Customer
10
Great customer service.
My concerns were addressed and resolved timely. Very professional and knowledgeable,
Employees worked with

DM
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Diane M.
Mont Belvieu, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2025
verified customerVerified Customer
8
Great
Fast n efficient
Employees worked with

BK
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Bruce K.
Mont Belvieu, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2025
verified customerVerified Customer
10
SAR replaced the pressure sensors in my tires
Excellent work and very prompt
James A. from Safe Auto Repair Mont Belvieu responded on 10/17/2025 06:56 AM

Well, hold the phone and let’s roll out the red carpet! Excellent work and prompt service? Sounds like we've hit the auto repair jackpot! We aim to make your ride as happy as a kid in a candy store, and it’s awesome to hear we scored that goal. Cheers to keeping you cruising at full speed!

Employees worked with

TC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2025
verified customerVerified Customer
10
Service on Cadillac xt5
Excellent service, provided transportation to pick up my car when finished, excellent warranty and timely updates throughout process.
James A. from Safe Auto Repair Mont Belvieu responded on 10/14/2025 12:28 PM

We love it when our service hits the mark! If we could give you a free ride in a race car next time, we would!

Employees worked with

VK
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Virginia K.
Dayton, TX
2021 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2025
verified customerVerified Customer
10
Wonderfully smooth and stress-free experience
I had my truck break down on me and was able to get it towed in and immediately looked at and actually get a plan going the same day which in previous experiences at other businesses that doesn’t happen very often. Usually your vehicle has to sit in late so it was actually really refreshing that they took an immediate look at the truck and started coming up with a game plan on getting it back on the road, I got no surprises with the price. The estimate was accurate and they stuck with the plan which ended up working and I feel confident that had another problem a risen. They would’ve called me before going any further. They just come across as a incredibly respectful very good at communicating and they truly care, long term. Definitely will recommend and everyone was incredible. Spoke mostly with James but also spoke to Brandon and Steven who were both very polite and helpful. Wonderful experience.
James A. from Safe Auto Repair Mont Belvieu responded on 10/07/2025 11:49 AM

It sounds like your truck received the VIP treatment it deserved! We're glad our team made your day a little brighter instead of just your truck.

Employees worked with

HG
HELEN G.
Baytown, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2025
verified customerVerified Customer
9
Very good experience
I had my 2009 Chevy suburban towed in for a no crank, no start concern.
James was very professional, and assured me he and his team would find a resolution. I believe the technician took his time in the recommendations for repairs. Although I was not able to have the repair completed at this time I never felt pressured or misled.
I will feel confident to recommend SAR to others in the future.
Employees worked with

JK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2025
verified customerVerified Customer
10
Great service.
Friendly, excellent care. Explain what they were doing so we could understand. Thanks, James.
James A. from Safe Auto Repair Mont Belvieu responded on 10/02/2025 08:27 AM

We appreciate your feedback on our friendly service and clear explanations; we aim to demystify the repair process, one part at a time. It's great to know we hit the mark!

Employees worked with

RB
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Robert B.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
9
Good job
Took my daughters car in for service and all work was completed. They also gave paperwork showing brakes and tires that needed attention.
James A. from Safe Auto Repair Mont Belvieu responded on 09/25/2025 05:43 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that we could take care of your daughter’s car and provide you with all the necessary paperwork. It sounds like her car is ready to roll… or at least stop safely! Should you need any further assistance in the future, we're just a call away.

Employees worked with

Verified Customer
Mont Belvieu, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2025
verified customerVerified Customer
8
Good service
They kept me updated on the status of my repair and completed the repair with no issues.
James A. from Safe Auto Repair Mont Belvieu responded on 09/25/2025 05:43 AM

We're glad to hear that you were kept in the loop during your repair journey—communication is key! It’s great that everything went smoothly. If your vehicle ever needs a tune-up or just a little TLC, we’ll be here ready to help (and volley some updates your way). Safe travels!

Employees worked with

KW
Keith W.
Lumberton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2025
verified customerVerified Customer
10
Starter
Professional from start to finish
James A. from Safe Auto Repair Mont Belvieu responded on 09/19/2025 12:19 PM

We appreciate your feedback! It sounds like we hit the high notes for you in professionalism. If only all endeavors in life could be so seamless. If you need assistance down the road, you know where to find us, serving up more of that same great service!

Employees worked with

LM
Leonnard M.
Mont Belvieu, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2025
verified customerVerified Customer
10
The only thing I have to say is call backs should be consistent with what you say. All else was great. Van runs great. I am very happy with the work done
All is in title.
Employees worked with

RA
Robert A.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2025
verified customerVerified Customer
10
Great service
I highly recommend SAR. They dont sugar coat what needs to be done and they'll work with you in anyway they can. They're definitely there to help the customer and not just take your money.
Employees worked with

MB
Matt B.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2025
verified customerVerified Customer
10
Ac Repair
SAR did a great job with repairing my ac in a timely manner! Excellent customer service they dropped me off at home and picked me up when my truck was ready!
Employees worked with

SK
shelbi K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
10
Friendly staff
The staff was all very friendly and helpful with my service
Justin W. from Safe Auto Repair Mont Belvieu responded on 09/02/2025 07:30 PM

We’re delighted to hear that you found our staff friendly and helpful! It’s our mission to make every visit a pleasant experience, even if car troubles can be a real wrench in the gears sometimes. Helping our customers is what we love to do, so we appreciate your feedback more than a well-functioning engine! Looking forward to keeping your car running smoothly.

Employees worked with

RL
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Ricki L.
Mont Belvieu, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2025
verified customerVerified Customer
8
Good quick
Clean place friendly atmosphere
Justin W. from Safe Auto Repair Mont Belvieu responded on 09/02/2025 07:30 PM

We’re glad to hear you enjoyed our clean and friendly atmosphere. We believe that a welcoming space can make all the difference in making your repair experience a little less stressful. If only we could fix all cars with just a smile! We appreciate your feedback and look forward to seeing you next time.

Employees worked with

LG
Lacey G.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
AC recharge
Great place to get my AC recharged. They did a great job keeping me informed during the process.
Justin W. from Safe Auto Repair Mont Belvieu responded on 09/02/2025 07:31 PM

We're delighted to hear that you had a wonderful experience getting your AC recharged! Keeping you in the loop is our version of giving you a front-row seat to the magic of auto repair. If only we could turn up the coolness in your car as quickly as our updates fly out! We appreciate your trust in us and look forward to helping you with your automotive needs in the future.

Employees worked with

JH
JAKE H.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2025
verified customerVerified Customer
5
Average
Average
Employees worked with

Displaying all 19 Review
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