EV

EDDY VELLEGA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

SG
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Sharon G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendly and reliable servicemen and technicins!
From the time I drive in until I drive out, I can rely on the knowledgeable staff and professional service! Needless to say, quality Hyundai parts on site to fix whatever is needed to leave knowing it's going to be done right! And I rely on the fact that I will also get a good price, so I'm only digging deep to find the coupons I receive for being loyal to my service center! So I leave happy and they smile and send me on my way knowing there goes one more happy customer! And yes I do recommend you check them out! Even got my car washed on February 14th that was my Valentine's day Suprise!!!! Thank You Eddie V. you deserve a 5 star review!! Keep up the good work.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/19/2018 02:24 PM

Hello Sharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AS
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Alice S.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love this place
Prices are reasonable The work is guaranteed. And my car comes out clean!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/19/2018 07:29 AM

Hello Alice,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JH
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John H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/16/2018 11:08 AM

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Palatine, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer satisfaction
My service at Hyundai Mcgrath was professional and efficient. I recently had a new bumper replacement through a body shop and my blind spot detector was not working. Not only did they fix my blinds spot detector efficiently they went above and beyond to contact the body shop to inform them of their mistake. Great customer service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/16/2018 11:09 AM

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DM
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Deborah M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
Prompt and efficient
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/16/2018 11:09 AM

Hello Deborah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CR
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Charissa R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Car
Nice friendly people work done in timely manner
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/16/2018 11:10 AM

Hello Charissa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

HR
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Herman R.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest service
The service excellent as always. The staff is always cordial. Ed is always very good at explaining what needs to be done, the cost an the turn around tine.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/13/2018 01:31 PM

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

SS
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Shilpa S.
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor service and pricing
Over priced for service that probably did not need to be done and something more significant needed to be done.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2018 07:34 AM

Hello Shilpa,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Serivce
It’s good.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2018 07:36 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Services
Went to get my engine recall looked at. Turns out I had other recalls. And they were able to get others done the same day
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2018 07:35 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RF
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Richard F.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at McGrath Hyndai
The whole experience was excellent. All the fluids in my car were changed and I was out the door in under 3 hours.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2018 12:36 PM

Hello Richard,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

SS
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Sherry S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NA
NA
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2018 08:27 AM

Hello Sherry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Harwood Heights, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Easy to get an appointment when needed; staff is extremely friendly and helpful & service is top notch!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/08/2018 07:21 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JB
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Jayne B.
Berwyn, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Actually did- one of my employees went in Saturday and bought a 2018 Elantra.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/07/2018 08:22 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LR
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Lynette R.
Berwyn, IL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Happy customer!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/06/2018 02:55 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DJ
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Dolores J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sevice Staff
Great attitude and friendly as they go out of their way to get you in and out in a hurry. A welcoming smile and recognition from Eddie Valega is always a plus.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/06/2018 02:55 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

ML
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Mario L.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Team
Going to the Hyundai Service Department is always a good experience. Their service team is courteous, friendly and very helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/01/2018 09:45 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JW
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Joyce W.
Chicago, IL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good personal service
Work done in a timely time
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/31/2018 07:17 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MB
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Michelle B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great staff and service...always courteous and informative!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/30/2018 07:44 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DB
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Diane B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Miss the Popcorn! Like the coffee though
Everything went great. Got a new cell phone and they got me hooked properly to receive calls!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/29/2018 07:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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