EV

EDDY VELLEGA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

JS
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John S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Easy appointments! Friendly service mgr. and service writers!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/25/2018 02:17 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

VN
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Viola N.
Forest Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Place
I Really like the Professional way they Handled my car
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/24/2018 07:32 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TD
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Terence D.
Elmwood Park, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The services team takes great care of you.
I would recommend the service staff to a friend but not the sales staff. This is the third car I've purchased from McGrath and after the first one the person who checks out the lease when you return it came up with $300 in bullshit repairs but they were voided because I leased a new car. This time they came up with the same bullshit $300 in repairs but since I had already leased another car they decided to stick me with the $300. Because of this, this will be my last Hyundai.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/23/2018 02:49 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

OM
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Oscar M.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work
They quickly got a part in for me overnight and did the work under warranty.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2018 09:19 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AS
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Angelo S.
Elmwood Park, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Eddy in service is phenomenal Spot on!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2018 09:19 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Arlington Heights, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ED VALLEGA
NUF SAID
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2018 09:20 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PN
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Patrick N.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
great service/friendly staff
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2018 09:21 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Bellwood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place with Great People
Always great service, my husband took his car this last time. And he really appreciates the recommendations given by the service department.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2018 07:55 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Ed is always very helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2018 07:56 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DG
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Darlene G.
Elmwood Park, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
Although the service was fine making my appointment made me feel like they weren’t interested in my business
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2018 07:58 AM

Hello Darlene,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

KH
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Kristen H.
Arlington Heights, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extended Warranty Complaint
The service experience was acceptable...my repair was completed in a timely manner and I was given a $100 off my original quote. My issue again is about my plantium extended warranty not covering this repair which was still over $300.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2018 07:59 AM

Hello Edward,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2018 08:00 AM

Hello Kristen,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

MB
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Mary B.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ed and Christine are the best employees in the Service Department.
Always friendly and accommodating.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/12/2018 02:14 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RN
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Rogelio N.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great place to shop for new cars :)
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/12/2018 02:15 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

II
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Irving I.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2018
Service Type: Repair
Category: Service
They fixed what was broken.
I previously had if you bad experiences at Hyundai dealers since I bought my 2014 sonata. I had not written a review before but once I did on the Mcgrath dealership, They quickly jumped to action to fix what was broken they were very concerned with my overall customer satisfaction and I am genuinely impressed.

Ed was great. He apologized for me previously feeling like I was not serviced properly by not only McGrath, but any Hyundai dealer I had previously dealt with. Ed quickly jumped to make things right with my latest issue and worked to provide a complete turnaround in my opinion of customer satisfaction from Hyundai.

I will surely be back here and if I should ever buy a hyundai again it will definitely be from McGrath Hyundai.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 05:32 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

HL
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Hugo L.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Service
Thank You McGrath City Hyundai Family!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 08:02 AM

Hello Hugo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RC
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Rodolfo C.
Chicago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and fast service
Very professional and friendly customer service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2018 08:03 AM

Hello Rodolfo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

NF
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Nancy F.
Oak Park, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality of staff and service levels. Service hours. Appreciate late day and Saturday service.
Only disappointment was that as a new car owner only 2 free oil changes provided.
I thought it was 3 as in the past. Been a long term customer (this is my 4th Hyundai) and have all servicing performed at dealership. Was a nice perk to have 3 in the first year. Small gesture given my years of loyalty.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/05/2018 02:19 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Check that they fluids tanks
Make sure the tanks of different fluids are filled at their appropriate capacity. They are careless and do not filled them up appropriately.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2018 07:22 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

LS
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Lorrie S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service you can trust!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/02/2018 10:38 AM

Hello Lorrie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

ER
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Edelmiro R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
None
None
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/28/2017 07:47 AM

Hello Edelmiro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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