JC

JAIME CHEVEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

RT
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Robert T.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer service
Great customer service! Would love them to add a complementary wash and vacuum with service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2017 07:40 PM

  • Mr. Tedesky,

     I would love to do that as well.
    We do have the ability to wash vehicles by hand if you would like one they are complementary. Just remind us when dropping off. Mind you it does take approximately 30 minutes.
Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

PP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service from the staff.
Thanks for everything...
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2017 04:02 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Gainesville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car repair
Good friendly service but one of my problems came back.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2017 04:02 PM

I am sorry please call so we can look at it.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SW
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Sandra W.
Krum, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly and on time with services
excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2017 08:55 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy
Always appreciate how easy it is to schedule and get routine maintenance done
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/10/2017 02:28 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Issue was not addressed
I have been experiencing a 'known problem' for 2013 Elantras-- sputtering and stalling while idling. Restarting after a very short inactive period is also difficult. This issue has not been fixed.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/28/2017 07:45 AM

Ms. Chalon (Grace),

I apoligize you have been experiencing a concern with you vehicle, i can assure you we dont want you to have any issues as well. 

If this has been an ongoing concern, if you would please call and lets schedule you an appointment, with a loaner car.

Unfortunately with your engine light not being on it is much harder to diagnosis the concern, so it will take at least a full day.

Don Wheeler
Fixed Operation Manager
940-243-6208

JG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and knowledgable staff
Great Service Great PEOPLE
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/25/2017 06:25 AM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

BA
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Brian A.
Corinth, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
Got it in and right quickly, and the price is quite fair.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2017 06:18 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208

D
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D.
Roanoke, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
work done timely, price was good, checked out everything that I asked them to
Basically they did what they said they would do in a timely and cost effective fashion.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2017 11:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

NM
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and timely service
My recent visit for a service was done in a timely manner. I was in and out in a short period of time. I'm just a little bit disappointed that my car wasn't washed after it was serviced. Every Hyundai service center I have visited always washed my car after it was serviced. Other than that, I'm happy with the timely and profesional service that I received from Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2017 06:01 AM

Thank you

To your point, we do wash cars upon your request.

please on your next visit just let the advisor know and we will make it happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JA
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Jose A.
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
verified customerVerified Customer
Category: Service
Great Customer Service and Response to Issues
Don Wheeler, Fixed Operations Manager, responded very promptly to my review without me asking for a replied. I really appreciate your commitment to excellences and it is good to know that all concerns will be addressed.

Thank you,

Jose Aguilar
Recommended

JA
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Jose A.
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
verified customerVerified Customer
Category: Service
Great Customer Service and Response to Issues
Don Wheeler, Fixed Operations Manager, responded very promptly to my review without me asking for a replied. I really appreciate your commitment to excellences and it is good to know that all concerns will be addressed.

Thank you,

Jose Aguilar
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2017
Service Type: Repair
Category: Service
Not put together correct after a fix.
Had my steering wheel collar replaced. Mechanic failed to plug back (don't know why it was unplugged) my dimming and ECO buttons (display). Had to fight traffic and drive back to Denton the next day to get it fixed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 05:38 AM

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 04:42 PM

Thank you sir it is appreciated.

Don Wheeler
Fixed Operation Manager
940-243-6208

JS
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Joseph S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
always honest and timely have 2 Hyundais and they service both.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/18/2017 10:34 AM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Decatur, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff were professional.
Service staff were professional. Surrounding construction was a hassle. Seating area was uncomfortable and TV was annoying with daytime talk.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/16/2017 09:36 AM

i am sorry about the tv, we usually have it on tbs, however the remote is in the lounge for the customers to change it at will. I will look into seeing if we can lock some of those channels.

Don Wheeler

Fixed Operation Manager
940-243-6208

DL
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David L.
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall/inspection work completed FAST!
We were told the recall/inspection work would take an hour. It was done in about 20 minutes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 01:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SS
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Shirley S.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service survey
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 05:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A great dealership!
Perfect!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/07/2017 06:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

BZ
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Bohan Z.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service !
The staff over there is awesome, they will check your car really carefully and do the service in a promised time !
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2017 06:04 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In spite of the road being under construction, and difficult to get to Eckert, it was worth it. Service was great.
I will continue to use Eckert for all of my service needs.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2017 05:25 AM

Thank You.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CC
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Charles C.
Coppell, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/18/2017 06:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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