JL

Justin L

Veryl's Automotive Services

Overall Rating

5.0

(252 reviews)

96

Reviews of Justin L

AH

AL H.

Springfield, MA

2011 Toyota Highlander

04/30/2026

Verified Customer

10

Surprise breakdown/Wonderful same day fix

After making a grocery pickup at local Walmart, inexplicably my 15 yr old Toyota Highlander would not turnover. All electricals seemed good, and even my own portable jump starter had no effect. AAA came, checked things out and even their jumper cables would not yield any bit of motor turnover. AAA then asked me to try again while they tapped the starter motor. Bingo the car started all on its own.
I had alerted Veryl’s via text what was happening, telling them I’d be driving in (or tow if necessary) once we knew our true situation. With engine running, AAA provided snapshot of their diagnostics, showing everything was good. I sent that info via text to Veryl’s.
So, while I was driving to their shop, Veryl’s ordered a new starter motor. It arrived within an hour of my arrival, and an hour after that, I was on my way home. Not THAT’S customer service!

Employees worked with

LC

Lauren C.

South Hadley, MA

04/23/2026

10

Positive experience

An honest, family-owned auto shop that I’ve had nothing but great experiences with. Each time I’ve brought my car in, they’ve been friendly, accommodating, and more than fair with pricing. I needed a major repair before heading out of town for work, and they managed to squeeze me in last minute. I’m so glad to have this place nearby, and I wouldn’t take my car anywhere else.

Employees worked with

LC

LAUREN C.

South Hadley, MA

2017 Nissan Rogue

04/23/2026

Verified Customer

10

Positive experience

An honest, family-owned auto shop that I’ve had nothing but great experiences with. Each time I’ve brought my car in, they’ve been friendly, accommodating, and more than fair with pricing. I needed a major repair before heading out of town for work, and they managed to squeeze me in last minute. I’m so glad to have this place nearby, and I wouldn’t take my car anywhere else.

Employees worked with

NB

NEIL B.

Amherst, MA

2018 Honda Civic Coupe

04/23/2026

Verified Customer

10

Great place for your car

Excellent work. Very nice staff. Very reasonable. Can’t do better than that. Super honest Thought we would need back brakes Brought our car in. Informed brakes can wait till the fall. That speaks volumes. 5 star

Employees worked with

JF

JIM F.

Holyoke, MA

2012 Hyundai Sonata

04/23/2026

Verified Customer

10

Great work

Easy to make an appointment. Service done on time and on budget. Thank you for the great work.

Employees worked with

Verified Customer

South Hadley, MA

2014 Honda CR-V

04/19/2026

Verified Customer

10

Great place for service

I always rely on Veryl's for my service. They are honest, fair, and friendly.

Employees worked with

Verified Customer

Holyoke, MA

2008 Toyota Prius

04/18/2026

Verified Customer

10

Oil change & check engine light

Superb service as ever from the Veryl’s team this morning. Justin followed up on a question I had, taking the time to offer me thoughtful advice.
The entire team at Veryl’s gets 10 gold stars!

Employees worked with

TB

TERRI B.

Granby, MA

2014 Nissan Altima

04/18/2026

Verified Customer

10

Unexpected problem repaired quickly

I had an issue come up and called. Justin said to bring it for Monday. I dropped it off on Friday and had it back same day! They repaired my car. Luckily, it wasn’t major. They are fantastic to work with. I highly recommend Veryl’s.

Employees worked with

MS

MICHAEL S.

South Hadley, MA

2025 Honda CR-V

04/15/2026

Verified Customer

10

Excellent service.

Veryl’s has been taking care of our family’s cars for several years. We are now into our next generation as our adult children have their cars by Veryl’s. Whether it’s a repair or routine maintenance, Veryl’s takes the time to talk with you. If it’s a repair job, they always call, explain what they identified as the problem, how they can fix and prove an estimate as to what the repair will cost. Their work is excellent. I highly recommend them.

Employees worked with

JD

JACALYN D.

South Hadley, MA

2013 Nissan Rogue

04/13/2026

Verified Customer

10

Great service as always!

Justin provided amazing customer service and really helped me out by double checking a warranty I didn't even know about, saving me some precious cash in these trying times.

They also helped me by making the annoying noise from my car finally go away....very thankful for that!!

Veryl's is the only shop for me so long as I live in this region!

Employees worked with

CM

CHARLIE M.

04/13/2026

Verified Customer

10

Saab service

Veryl’s is great. Friendly, timely, and on-estimate resolution of what ever problem we’re having with our 20 year old Saab. Highly recommended!

Employees worked with

SR

SUSAN R.

Granby, MA

04/11/2026

Verified Customer

10

Routine Maintenance

Although my maintenance was routine (oil change and wheel alignment), the service was exceptional. They are professional, courteous, and knowledgeable. I had the wheel alignment due to all the potholes this winter. I was given a print out with before and after corrections.. My bill also included my brake and tire measurements letting me know when upcoming replacements will be necessary. I trust their recommendations knowing they won’t do unnecessary work.

Employees worked with

JO

JOANNE O.

2017 Toyota Prius

04/03/2026

Verified Customer

10

Generous, fast, friendly, convenient

Veryl's does small routine services fast and without appointments--like windshield wiper replacement, adjust clock for DST, check why the dashboard tire light or other light is on--and may charge only for parts, even if it takes a long time. Also offers complimentary drop-off and pickup to and from relatively nearby homes.

Employees worked with

Verified Customer

South Hadley, MA

2021 Hyundai Kona

04/01/2026

Verified Customer

10

Awesome experience!

Honest fair quick service

Employees worked with

GA

GARY A.

Hadley, MA

1997 Jeep Wrangler

04/01/2026

Verified Customer

10

A review? They are a great business—-that cares.

Yep…great bunch of people that work there. I mention Jeff and Justin (no, I don’t think that your first name beginning with “J” is a requirement!). I’ve dealt with both J & J…professional personified. Not only friendly? Incredibly professional and easy to talk to…even if you’re not a “car guy” or “car guy”. I have had all our cars in there for everything from periodic maintenance (oil change, belts, state inspections)…but also for the “heavy duty” things like my Jeep, needing new fuel-tank shield and strapping! The great thing about them….at least this has been MY experience…they find something, they call…and already have solutions ready to brief me. And…their pricing is fair. If you need anything “car wise” give Veryl’s a shot…even if you want information at first. These gentlemen—and I’ve been around…the world and up and down the east coast (I’m retired with five decades combined Navy Officer and retired federal LEO), I easily recognize people quickly, who have integrity , credibility. They are approachable, honest, and fair! I don’t believe that someone with “car issues” can go wrong….give these guys a call!

Employees worked with

Verified Customer

South Hadley, MA

2014 Volkswagen Beetle Coupe

03/27/2026

Verified Customer

10

Fantastic

Brought in my daughter's VW big. They found a barrette in the channel which fixed the issue with the seat not moving forward. AND rather than replace the entire expensive windshield washer reservoir we have a simple work around. $85

Employees worked with

TR

TIM/MICHELLE R.

South Hadley, MA

2008 Buick LaCrosse

03/26/2026

Verified Customer

10

Always good work

All work guaranteed good service

Employees worked with

RG

RONALD G.

South Hadley, MA

2017 Toyota Prius

03/24/2026

Verified Customer

10

Superb experience

My experience was excellent. Everyone at Veryl’s was extremely helpful and informative. And it all was done very expeditiously.

Employees worked with

AK

ANNA K.

Holyoke, MA

2018 Mazda 3

03/21/2026

Verified Customer

9

Tire check, Annual Inspection

- Scheduled service immediately
- Asked questions, investigate problem
- Updated with issues/ resolutions
- Friendly customer service
- Fair pricing for services provided
- Quick turnaround

Employees worked with

SH

SCOTT/JACKIE H.

South Hadley, MA

2021 Toyota Camry

03/21/2026

Verified Customer

10

Veryls is a great local place to address all your automotive needs

Veryls and the team is very precise with pricing, communication and the quality of work is above average

Employees worked with

Displaying Review 21 - 40 of 252 in total

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.