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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

Verified Customer
Madison, WI
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the service group; can't really say the same about the car
I think the service department is/has done all they can for my car. Simply put, this has never been an issue with any of the prior Lexus' (4) we've owned, so suffice it to say I'm a little snake-bitten by my experience with Hyundai/Genesis cars. I think if Hyundai has aspirations to compete with the likes of Lexus, this has to extend beyond the vehicles they sell on to the post-purchase service, and in this case that's been disappointing. Perhaps an anecdote, but in business school we were told a story about how the very first version of the Lexus LS had a manufacturing fault for which the company recalled all affected cars and offered owners a choice of repair or replacement. As a result their brand loyalty skyrocketed. I can't say the same about my experience with my 2009 Genesis, which I understand was the inaugural model year. Did I expect it to last as long as a Lexus, or a Toyota? Well, yes I did.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
JC
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Jose C.
Madison, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
i got a good suv that i will keep
they have always done good by me
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Mc Farland, WI
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thorough and kept me informed
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30,000 Mile Check
The Service Center is very professional and efficient which I very much appreciate.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Lodi, WI
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly
Good service, Jeff seemed helpful and didn't push for the things that I need to get done with my car right away. I use a different guy for all my things except for recalls, which is what I was in for and he understood that.
Recommended
Employees worked with
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JEFFREY WINCHEL
JF
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Judy F.
Madison, WI
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt courteous service
Prompt courteous service.
Recommended
Employees worked with
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JEFFREY WINCHEL
LT
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Leah T.
Madison, WI
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Friendly and quick as always!
Recommended
Employees worked with
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JEFFREY WINCHEL
MB
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Melinda B.
Madison, WI
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Jeff and his team always rock! Changed my oil in no time and ordered a windshield wiper pump to be installed soon. Always great service and nice folks.
Recommended
Employees worked with
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JEFFREY WINCHEL
RR
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Roman R.
Edgerton, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
always professional, friendly, and helpful
I never feel like they are trying to upsell me. They seem genuinely interested in helping do what is necessary to keep my vehicle running reliably.
Recommended
Employees worked with
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JEFFREY WINCHEL
JB
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Janet B.
Belleville, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't want to write a review
Don't want to write a review
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy to schedule an appointment. Free loaner car available, if needed.
Discounts:
I did receive a paper mailing months ago with discounts that had expired. I was not receiving discount info via email. I was told by this dealer to go to the Hyundai website. After much finagling, I found a number to call on this site. I was directed to go to the dealer website. I also set up a Rewards Program. Again, it was very convoluted! I have not had these issues with previous car dealers (Honda, Mazda,...)
After all was said and done, I did receive a 10% discount.
Recommended
Employees worked with
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JEFFREY WINCHEL
MM
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Marcia M.
Mc Farland, WI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always the best service
I was able to come in for service at a time most convenient for me.
The work is always completed most efficiently, usually in less time than I expect.
Recommended
Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The people are friendly and efficient.
Stopped in for an oil change. Everything went great. I was in and out in a half hour.
Recommended
Employees worked with
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JEFFREY WINCHEL
LO
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Lee O.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledge of staff
Jeff knows me and my 2 Hyundai. I feel confident that he will
recommend service that is actually needed!
Recommended
Employees worked with
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JEFFREY WINCHEL
JL
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Jean L.
Verona, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and efficient service! Knowledgeable staff!
Recommended
Employees worked with
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JEFFREY WINCHEL
DM
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David M.
Verona, WI
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
see below
friendly and great service
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/16/2018 12:11 PM

Thank you for the great review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
BJ
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Brian J.
Madison, WI
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusted care
My service advisor, Jeff Winchell, is sincere and thorough in his explanations of the service that my vehicle requires. I trust his advice and recommendations.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/16/2018 12:11 PM

Thank you for the great 5 star review.  I will make sure to pass this along for Jeff to see.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
SS
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Stefanie S.
Madison, WI
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Done Right
Always like working with Jeff in service. He's professional, personable, honest and always smiling.

While I don't know any of the workers "behind the scene" who make my car run smoothly all the time, I've never had a problem. Great work. Thank you all!!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/16/2018 12:10 PM

Thank you for the great review.  I will make sure to pass this along to Jeff and all of the workers behind the scenes.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Cambridge, WI
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire Rotation
When I pay $25 to get my tires rotated I expect them to inflate the tires to the correct inflation.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/15/2018 05:36 AM

Thank you for the feedback.  I apologize the technician did not properly inflate the tires for you.  I will make sure to review this with my staff to prevent it from happening again.  I would be happy to discuss this issue with you directly and try to find a resolution.  Please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast, courteous as usual!
Recommended
Employees worked with
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JEFFREY WINCHEL
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