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Ken Bratcher

Service Advisor
Bruce's Auto Service
Ken has been working here with us since 2021 and is the first face you will see in the office or voice you hear on the phone. He is ASE Certified with over 30 years in the automotive repair business. He has years of training with Mercedes, VW, Chrysler and GM vehicles. Ken thrives in an upbeat, friendly work environment and is known for his positive and caring customer service. When not at work, Ken enjoys spending time with family, fishing and playing in his rock band where he is either singing or playing multiple instruments.
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 reviews)
100

Reviews of Ken Bratcher

ML
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Mike L.
Biddeford, ME
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Always exceptional service!
As usual, always cordial, honest and accommodating! I trust them implicitly to provide the best product and quality service for my car. I would totally recommend them to my family and friends.
Employees worked with
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Ken Bratcher
Service Advisor
KP
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Karl P.
Kennebunkport, ME
Mercedes-Benz E250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
first timer, outstanding service!
I was recently referred to Bruce's by a friend after the Mercedes dealer quoted an absurdly high price for strut and brake work. Ken was able to source a combination of OEM and aftermarket components and bring the costs in line. The work was outstanding, delivered on time at a reasonable cost, and flawless. The car drives like new and with new Continental True Contact tires, handles like a dream, particularly on wet roads. I couldn't be more pleased with my experience!
Employees worked with
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Ken Bratcher
Service Advisor
NO
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Norm O.
Arundel, ME
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Well done again
Great service as always on time done right
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
JB
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John B.
Biddeford, ME
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Craig got my vehicle assessed and back on the road quickly.
Bruce's Auto has been my go to vehicle repair place for almost 35 years. Craig is always available and straight forward with explaining repair issues. I have been more than satisfied with the work they have prefeed over the years and they stand behind their work. Honest Mainers serving hard working Mainers.
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
Displaying all 4 Review
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