KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(851 reviews)
73

PC
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PATRICK C.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Category: Service
AJ is a rock star!
I’ve built a relationship with AJ over the last 6 years. AJ recently was promoted to be lead over the Technition as I understand it. However, I called and asked for him. He responded quickly. Fuel and Def don’t mix. He got my truck in and out with a completely new Def system so much faster than initially suggested. What I appreciate about AJ and Mike White Ford are the relationships coupled with the expertise. Couldn’t be more satisfied with the entire experience.
Employees worked with

Verified Customer
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
8
Category: Service
Great service
I always have a good experience would like to know how my warranty works for my vehicle. If I could talk to the people settings up my appointment would let me know what is covered that would be great.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/26/2025 07:41 PM

We appreciate your positive feedback and are glad to hear that you consistently have a good experience with us! It sounds like you have some questions about your warranty, and we're happy to help clarify that. Our team is just a call away, ready to break down all the details and ensure you're fully informed on what’s covered. If you’d like, we can even set up a time for you to chat with them directly about any specifics. After all, knowledge is power, especially when it comes to warranties!

Employees worked with

TN
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THOMAS N.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Category: Service
Repairs, oil change and rotation
Kevin is AWESOME!! Love doing business with him. A++ customer service. Thank you
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/21/2025 06:56 PM

Thanks, Thomas! We're glad to hear about your great experience with Kevin! It sounds like he really knows how to make customer service shine. A+ indeed! If only we could give him a superhero cape for all that awesome service. We appreciate your feedback and look forward to helping you again in the future!

Employees worked with

RT
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RODNEY T.
Pullman, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Category: Service
Quick and professional service. Friendly, helpful staff.
We needed service on our Bronco unexpectedly on a trip. Took it to Mike White Ford and they provided us a rental car. They were upfront about cost and communication regarding the repair was excellent. Would definitely recommend.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/16/2025 10:42 AM

It's great to hear that we could help you out with your Bronco during your trip, Rodney! Nothing like an unexpected vehicle issue to keep things interesting, right? We're glad our team made the process smooth and clear for you, and that you found our rental option convenient. Your recommendation means a lot to us. Safe travels, and we hope your Bronco takes you on many more adventures!

Employees worked with

TP
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TAMMY P.
RATHDRUM, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Category: Service
Brake service and recall service
Just moved to the area and Mike Ford took good care of my Ford an Expedition Max. I’m also considering a new purchase and they we also able to give me a quote on my existing vehicle
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/11/2025 06:19 PM

Welcome to North Idaho, Tammy! It's fantastic to hear that you received top-notch care for your Expedition Max after your move to the area! We're happy to assist you not just in keeping your current vehicle in tip-top shape, but also in exploring new options. If you need anything further, just let us know—we're here to help!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Category: Service
Warranty repair
Great service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/04/2025 05:30 PM

We're delighted to hear that you had a positive experience with our service! Providing great service is our top priority, and we always aim to make every visit as enjoyable as possible. If there's anything else we can assist you with, just let us know—our team is always here to help!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Category: Service
First service
After experiencing so drivability issues I was able to get to Mike Whites Service facility. They responded quickly in getting the vehicle looked at. Because a time frame was unavailable for repairs a free loaner was offered. After getting home about 2 hours after dropping off the vehicle I was called that the issue was now resolved. When returning to pick up the vehicle was given a comprehensive explanation of what caused the issue and how it was resolved. The vehicle is currently operating perfectly again. Appreciate the quick response and the attention to customer satisfaction.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/04/2025 09:04 AM

We appreciate you taking the time to share your experience. It's always great to hear that our team was able to save the day! We're glad the repairs were quick. It's our goal to ensure you're back on the road as soon as possible. If your vehicle has ever been a drama queen, we’re happy to provide the remedy! Enjoy the smooth drive ahead.

Employees worked with

RB
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ROBERT B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Category: Service
Happy customer
We already gave a Facebook review
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/01/2025 09:17 AM

Thanks, Robert! We appreciate your support on Facebook and here! It's great to know you had a positive experience with us. If you have any more thoughts or feedback, we're all ears—just think of us as your automotive cheerleaders! Your voice helps us get better and better.

Employees worked with

GF
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GUS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Category: Service
Recall
This was a recall for F-150s equipped with the Max Tow package to replace the rear axle assembly because a bolt or bolts could start rattling. They fixed this issue by replacing it with a better bracket.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/23/2025 03:00 PM

Thanks, Gus! We appreciate you taking the time to share your experience with our service team regarding the recall on your F-150. It sounds like we got you back on the road with a solid upgrade! No one wants the sound of rattling bolts accompanying their drive. We're glad our team was able to resolve that for you with a better bracket. If you have any other concerns or just want to chat about your truck's adventures, feel free to stop by!

Employees worked with

DW
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DONALD W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Category: Service
Friendly staff
The people and real nice and helpful and very clean. Great place to do business
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/15/2025 01:41 PM

We're glad to hear that you found our team friendly and efficient! We do our best to keep the place organized and equipped for excellent service, so it’s fantastic to know our efforts are appreciated. If you ever need assistance again, whether it’s car-related or just a friendly chat about the weather, we’ll be here to help!

Employees worked with

RG
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ROY G.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Category: Service
First F350 service
The appointment went well. I now have a proper right front hub that was taken care of under warranty. With fresh oil my truck is ready for our trip to Alaska.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/29/2025 04:44 PM

It sounds like your truck is all set for a grand adventure to Alaska, Roy! A proper hub and fresh oil are just the ticket for an epic journey. We’re glad to hear that everything went smoothly and that your truck is in tip-top shape. Wishing you safe travels and plenty of scenic views along the way!

Employees worked with

VH
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VAN H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
9
Category: Service
Excellent experience
I thought that the work was reasonable and well done. No complaints.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/17/2025 08:11 PM

Thanks for the review, Van! It's fantastic to hear that everything went well with your automotive service. We take great pride in delivering quality vehicle care and it sounds like we hit the mark! If you ever have any questions or need assistance in the future, feel free to drop by. We're here to keep you rolling smoothly!

Employees worked with

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Category: Service
Thorough
Kevyn was very helpful and wanted to be sure I wouldn't have any more problems with my truck. He was very professional and kept his word about timing. Then he over delivered and had my truck finished early.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/03/2025 10:33 AM

We appreciate your feedback and are glad to hear about your positive experience with Kevyn. We're always here to help, so if anything else comes up, don't hesitate to reach out. Safe travels in your newly serviced truck!

Employees worked with

MS
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MICHAEL S.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Category: Service
Great Service!
Thanks to Kevyn and the crew there for the great service! Also had some mobile service done and it was great too!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/03/2025 10:36 AM

We appreciate your feedback about the great service you received from Kevyn and the team! We strive to make every experience as smooth as a freshly paved road, so it's fantastic to hear that we hit the mark. If you have any other vehicle needs, you know where to find us!

Employees worked with

BC
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BURKE C.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2025
verified customerVerified Customer
3
Category: Service
Service
We had a 10 appointment and was told that it would be done about 3. Heard nothing so we came back at about 4. Was told that they had just started and it would be ready in about an hour. No one called. Lack of respect for our time. Communication during the day would have been better
Employees worked with

Verified Customer
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
8
Category: Service
Oil change
Went smoothly
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/14/2025 11:43 AM

We appreciate you sharing your experience with us. It's great to hear that everything went smoothly. If only every transaction in life could be as easy! If you need anything else, feel free to reach out anytime. Thanks for being part of the Mike White Ford family!

Employees worked with

Verified Customer
Careywood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Category: Service
Service
Great
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/25/2025 01:47 PM

We're happy to hear you had a great experience! Short and sweet, just like a perfect cup of coffee. If there's anything else you'd like to share about your visit, feel free to spill the beans!

Employees worked with

WH
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WILLIAM H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Category: Service
Always The Best
Best place, Best People
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/24/2025 05:29 PM

We appreciate your appreciation, William! It’s always wonderful to hear when our customers feel like part of the family. We strive to provide skilled, friendly service, so it's nice to know you think we hit the mark. We are here to keep you on the road, so give us a call whenever you need us!

Employees worked with

RJ
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RONALD J.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2025
verified customerVerified Customer
8
Category: Service
Wireless charger issue
All service items were addressed and resolved with the exception of the wireless charger. I had to make another appointment to get that fixed and it doesn’t sit well with me as this is my only car at the moment
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/14/2025 05:43 PM

We appreciate your feedback, Ronald, and are glad to hear that the majority of your service items were addressed. However, we understand how frustrating it can be to make a second trip, especially when you rely on your car daily. We're working to ensure that these kinks are ironed out, so you can enjoy your ride without any detours. Please know we're committed to making your next service experience more convenient and efficient. Your time is valuable, and we appreciate your patience while we make this right!

Employees worked with

GF
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GREGORY F.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Category: Service
Courteous and professional
Excellent service experience with Kevyn for parts repairs and general maintenance. Kevyn was professional and courteous the entire time and kept me informed about the progress of the repairs. Definitely will go back.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/06/2025 08:25 PM

Thanks, Gregory! It's great to hear that Kevyn provided you with such an excellent service experience. Professionalism and communication are key ingredients in the recipe for a smooth repair process, and it sounds like Kevyn nailed it. We appreciate your support and look forward to helping you with any future parts repairs or maintenance. After all, keeping your vehicle in top shape is what we're here for—one oil change or repair at a time!

Employees worked with
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