KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(855 reviews)

74

Reviews of Kevyn Erbe

RS

ROBIN S.

Blanchard, ID

Ford Expedition

03/06/2022

Verified Customer

10

Category: Service

Smooth and efficient!

I would not go anywhere else!
Techs are polite, friendly, knowledgeable.
I could not have had a better experience!
Everything was in order when I arrived, check in was fast.
Checkout was equally seamless. Everything was explained thoroughly.
Very clean and organized.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:16 PM

Robin, thank you for the fantastic review. We're so glad that you had such a great experience - from beginning to end! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hauser, ID

03/04/2022

Verified Customer

10

Category: Service

Great quick service

Communication from Mike White Ford was awesome...parts took awhile so extra communication was needed. Once ready service was quick....thanks Kevyn!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:12 PM

Anonymous, thank you for the 5 star review. We're so glad that Kevyn kept you updated and that your service was done quickly once the parts arrived. We look forward to serving you again in the future!

Employees worked with

Service Advisor

KM

KEITH M.

Post Falls, ID

Ford Super Duty F-250 SRW

02/26/2022

Verified Customer

8

Category: Service

Back up camera not working right

Kyven was very professional and did everything In his power to get the job done and keep me posted on progress.

Keith

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:42 AM

Keith, thank you for the 5 star review. We're so glad that you had such a great experience with Kevyn. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DO

DANIEL O.

Post Falls, ID

Ford Transit Van

02/10/2022

Verified Customer

10

Category: Service

Ford Transit Recall

Completed the service 2 hours ahead of schedule. Pleasant technicians, even filled up my tires.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:53 PM

Daniel, thank you for the 5 star review. We're grateful that you chose to have your recall completed at Mike White Ford! We hope to have the opportunity to serve you again.

Employees worked with

Service Advisor

JM

JAKE M.

Moscow, ID

Ford Transit Van

02/10/2022

Verified Customer

10

Category: Service

Got me in and out fast and efficiently

Service was great the only thing I would say is to let people know how long the job is going to take when setting up the appointment. I had no idea it might take all day for the recall and a simple thing like that on setting up the appointment would have helped me plan my day differently. Otherwise excellent service and fast as can be.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:50 PM

Jake, thank you for the valuable feedback. We will review your experience and suggestion with our team to see how we can keep improving! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RS

RONALD S.

Post Falls, ID

Ford F250

02/05/2022

Verified Customer

10

Category: Service

Oil change and recall

Our advisor Kevyn Erbe was great to work with. Very friendly and professional.
Thank u Kevyn

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:36 PM

Ronald, thank you for the 5 star review! Friendly and professional are two of our biggest goals! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SC

STACY C.

Worley, ID

02/05/2022

Verified Customer

10

Category: Service

Great customer service

Appt was set in advance. Check in was quick and easy and Kevin kept me in the loop during the day regarding progress

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:35 PM

Stacy, thank you for the great review! We're so glad that your appointment was smooth and that Kevyn kept you well informed. We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Cataldo, ID

Ford Super Duty F-550 DRW

02/03/2022

Verified Customer

7

Category: Service

recall

We showed up on the wrong day for a recall service and your crew took excellent care of us anyway. Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:34 PM

Anonymous, thank you for the kind review. We're so glad that we were able to fit you in for your recall appointment. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MH

MARY H.

Spokane, WA

01/18/2022

Verified Customer

10

Category: Service

Always excellent customer service…I go out of my way to have my car serviced here

Always excellent customer service…I go out of my way to have my car serviced here

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:52 PM

Mary, thank you for the excellent review! We're so grateful that you choose to bring your vehicle here. We promise to keep improving and making it worthwhile to go a little farther! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Kellogg, ID

01/05/2022

Verified Customer

10

Category: Service

Recall work

I was impressed with Kevin at the service desk. He was polite and really helpful from the second I walked in the door. Set up the rental car made sure they gave me a Ford and not something else. His manners are extremely good and it is refreshing to see a service writer like that.
I work as a mechanic in a public shop and have see a lot of service writers. He really knows what he is doing and is very good to deal with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:58 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a great experience with Kevyn. We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

Chevrolet Silverado 1500

01/04/2022

Verified Customer

10

Category: Service

Kevyn

Where do I start...
Kevyn was amazing. Would recommend 10/10.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:52 AM

Anonymous, thank you for the amazing review! We'll be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JC

JAVIER C.

Liberty Lake, WA

Ford F350

12/31/2021

Verified Customer

4

Category: Service

Weather strip repair

Purchased new 2022 Platinum F350. Initially went in d/t tailgate step having issues from the factory. They fixed it but ended up w/scratched interior door handle. Went in for dealer installed Line-X and door handle repair. Dealer did not do Line-X as requested. Door handle trim repaired but new gouge on dash. Mentioned this to dealer but declined repair over concern such a large repair would end with torn leather seat or worse. Also noticed top of door weather strip had tear. Set up appointment, went in only to be told they ordered wrong part. Burned up my day and fuel. Dealer offered to fuel tank after complaint. I declined. Second time going in for door weather strip replacement but didn’t leave without new damage to door finish. Repairman gouged door panel adhesive and paint during weather strip repair. During my visit to the dealership I stopped by the parts counter asked about parts and received list. Called back to confirm parts to be ordered and was told part numbers were incorrect. I asked for email w/proper parts and received 2008 schematic. What is going on w/this dealership?!! Sales department was great but it ends there!! Side note, Line-X was completed as requested 2 months later. The service managers seem to be sincere in their concern over everything that has occurred this far.

Employees worked with

Service Advisor

PW

PATRICK W.

Rathdrum, ID

12/28/2021

Verified Customer

10

Category: Service

Painless Service

My service advisor was on point. Explained everything clearly and did not over-promise. I appreciated the shuttle ride to and from the dealership and could tell from my conversation with both my drivers that they worked for a good company.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:48 PM

Patrick, thank you for the 5 star review! We're so glad that you had such a good experience with everyone from your advisor to your drivers! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Colville, WA

12/23/2021

Verified Customer

10

Category: Service

Check collision avoidance system

Checked system and provided info why the code developed and informed me that the system was working and the need to keep the sensor area clear .

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:55 PM

Anonymous, thank you for the good review! We're so glad we were able to get your collision avoidance system back up and running and show you how to keep it going in the future! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hauser, ID

12/17/2021

Verified Customer

10

Category: Service

Quick, presice and fair

Told me what was wrong. Got it done in one day. No hidden expenses. Great shop!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2021 08:57 AM

Anonymous, thank you for the kind review. We're so glad that we were able to quickly identify your problem and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SR

SONIA R.

Rathdrum, ID

12/09/2021

Verified Customer

10

Category: Service

Amazing service

I had my 2nd great experience at this dealership. This time I worked with Kevyn and he was amazing. He took the time to listen to my elaboration of the issue I had with my car and he made sure my concerns were addressed. He assisted me quickly and I was amazed that I was in and out in under 20 minutes. I don’t think I’ve ever had such a quick dealership experience in my life. Throughout the day he kept me updated on the results of the diagnostic and the solution which I appreciated. At the pick up of my vehicle he was thorough and walked me through the paperwork. Once again I was in and out quickly which was great beck I was actually in a hurry. Kevyn was so friendly, knowledgeable and I appreciate his great customer service. I will definitely be coming back to this dealership for all of my vehicle needs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:39 AM

Sonia, thank you for the incredible review. We're so glad that Kevyn gave you such a positive experience and took care of your concerns! We will be sure to pass along you kind words. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

11/27/2021

Verified Customer

8

Category: Service

Service is fine. Pricing not so much

I brought my truck in for an issue with water leaking underneath the dash, and some weird electrical issues that I was pretty confident were related (they were). The service people were very nice, and explained there would be an inspection fee. Now, it may be that because I was going on 24+ hours without sleep due to a nontraditional work schedule, but I didn't realize that there would be 3 separate $100 inspection fees, for what turned out to be all related to the leaking water. I understand that the problem stemmed from shoddy workmanship on a windshield replacement, and as such I understand the subsequent problems would not be covered by the factory warranty. I just find it excessive to charge a customer multiple inspection fees, for what is all one related matter. I have never experienced this with any other vehicle I've owned, at any other repair shop or dealership, and I find it disappointing . I appreciate the relatively quick service and the fact that my truck is back up and running (although I have to bring it back to get the new door code as it was changed and I can not use the keypad on the door now, as well as my old spare key no longer works which is a little annoying) but I am not happy about the extra inspection fees. I'm happily not in as financially tight of a place as I used to be, but it still doesn't feel good to be handed a much larger bill than expected.

Employees worked with

Service Advisor

SY

STACY Y.

Coeur D Alene, ID

11/20/2021

Verified Customer

10

Category: Service

Above and beyond

Water had gotten into the door and was causing problems with the locks after they washed the truck. I called the Tyler at 7am because I couldn't get into my truck. He offered to come.get me and take me to work so that I would not be late. The locks ended up working and I was able to get to work. However, Tyler picked up my truck from work and took it back to have it looked at. They ended up taking apart the doors and replaced all the gasket.and any other part that would allow moisture inside to cause problems. They kept my truck over night and Tyler did offer to get me a rental or another way to work the following day, but I did not need it. That night they called me and the truck was done, sooner than I expected and I picked it up the next morning. Everything has been great and the people at MIke White Ford are the best, they really treat you right.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:48 PM

Stacy, thank you for the 5 star review. We're so glad that we were able to figure out the issue with your door and make it right. Thank you for your confidence in us! We appreciate you choosing Mike White Ford!

Employees worked with

Service Advisor

HW

HEATH W.

Coeur D'Alene, ID

Ford Explorer Sport Trac

11/19/2021

Verified Customer

8

Category: Service

Good service

Good service

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 03:09 PM

Heath, thank you for the good review! We appreciate the opportunity to serve you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

11/05/2021

Verified Customer

10

Category: Service

Recall Work

Very fast friendly service

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/08/2021 02:09 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to help you out with your recall and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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