MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

JF
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JOEL/SHELLEY F.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st service went great
Brought my car in for the 1st oil change a couple of days ago. I made an appointment online which is easy to do. My service advisor was Mario. Very friendly and answered all my questions. Was given a time estimate and the car was done early. Very satisfied.
Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 01:50 PM

Joel and Shelley,

Thank you so much for your review. We appreciate you and your business. We look forward to helping you at you next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

SS
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Susan S.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Standard Oil Change
Despite being very busy I was whisked in and out in record time.
Thank you to my service advisor Mario, he's the bomb.
Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 02:07 PM

Susan,
Thank you for your wonderful review and for recognizing Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff are very kind.
Technicians are great.
Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 02:55 PM

Thank you for your wonderful feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good quality slow this time
Good quality but took way longer than expected this time around. They do great work at the dealership but I also don’t believe they should charge 20$ for tire rotation ontop of a $40 oil change
Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 02:57 PM

Thank you for your honest feedback. We do offer discounts on our santanhyundai website that helps lower the cost. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DD
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best people
Super fast service. Mario is the best
Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 09:48 AM

Denice,
Thank you for your review. We appreciate the time you took to review and to recognize Mario for the great work he does. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

TF
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The F.
Chandler, AZ
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good
Service Rep. was outstanding.
Not Recommended
Cara M. from San Tan Hyundai responded on 10/27/2017 02:08 PM

Thank you for your wonderful feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GH
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Guadalupe H.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The way that you are treated
The advisors are so polite and caring and explain everything to you.
Recommended
Cara M. from San Tan Hyundai responded on 10/26/2017 08:09 AM

Guadalupe,
Thank you for your wonderful feedback. We look forward to helping you at your next visit. We appreciate you and your business.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
While this was just a routine service appointment, Mario did an outstanding job of getting me through the process and out the door even more rapidly than I expected. We will definitely return for service on both our Hyundai vehicles.
Recommended
Cara M. from San Tan Hyundai responded on 10/26/2017 08:04 AM

Thank you for your amazing review and for recognizing Mario. We appreciate you and your continued business.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

PC
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Patricia C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Very nice & professional
Recommended
Cara M. from San Tan Hyundai responded on 10/25/2017 01:29 PM

Patricia,
Thank you for your review. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

PP
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Philip P.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service
Great service
Recommended
Cara M. from San Tan Hyundai responded on 10/25/2017 01:20 PM

Philip,
Thank you for your review. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super service
My service advisor Mario ..super nice.. And your facility is always clean
Recommended
Cara M. from San Tan Hyundai responded on 10/25/2017 01:23 PM

Thank you for your feedback. We appreciate the time you took to recognize Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

TD
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Todd D.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled preventative maintenance
Lube, oil, filter and tire rotation done in under an hour! Asked them to check the air filter and replace it if it was needed, most shops would have replaced it regardless if it needed it or not, but my service advisor said it was still good (saving me money).
Recommended
Cara M. from San Tan Hyundai responded on 10/25/2017 09:43 AM

Todd,
Thank you so much for your wonderful review. We look forward to helping you at your next visit. We appreciate you and your business.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MM
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Mario M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Barcelona fc
In Catalan
Tot el camp
és un clam
som la gent blaugrana
Tant se val d'on venim
si del sud o del nord
ara estem d'acord, ara estem d'acord,
una bandera ens agermana.
Blaugrana al vent
un crit valent
tenim un nom el sap tothom:
Barça, Barça, Baaarça!

Jugadors, seguidors,
tots units fem força.
Son molt anys plens d'afanys,
son molts gols que hem cridat
i s'ha demostrat, i s'ha demostrat,
que mai ningu no ens podrà torcer.
Blaugrana al vent
un crit valent
tenim un nom el sap tothom:
Barça, Barça, Baaarç
Recommended
Cara M. from San Tan Hyundai responded on 10/24/2017 01:03 PM

Mario! 

We appreciate you and your business. We look forward to helping you at you next visit to San Tan Hyundai. Go Barcelona!

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GR
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Gary R.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, good value, OK donuts
I feel like I have my personal service advisor in Mario Macias, who always greets me by name, and goes over my inspection and explains what needs to be done now and what is coming up.
Recommended
Cara M. from San Tan Hyundai responded on 10/24/2017 10:27 AM

Gary,
Thank you so much for your wonderful review. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

VG
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Verdus G.
Gilbert, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very polite
Ever since we bought our car, the staff has been the best at their job. The staff explains there findings, and what problems are due at a later date. We have owned other cars with problems. Your company
has come through with flying colors. Thank-you for having a great staff. Diana Gosch
Recommended
Cara M. from San Tan Hyundai responded on 10/23/2017 10:43 AM

Diana,

Thank you for your feedback. We appreciate the time you took to review your service. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
My Service Adviser Mario Macias gave me great advise regarding my service request, he saved me money in the long run! I appreciate that!
Recommended
Cara M. from San Tan Hyundai responded on 10/23/2017 09:48 AM

Laura,
Thank you for your wonderful review. We appreciate the time you took to recognize Mario for the great service he provides. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

CB
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Christine B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to work
Good service
Recommended
Cara M. from San Tan Hyundai responded on 10/23/2017 09:35 AM

Christine,
Thank you for your feedback. We appreciate the time you took to review San Tan Hyundai. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I had old engine oil. I gave them my keys. I then had new oil in my car. Magic!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 10/23/2017 09:25 AM

Thank you for your awesome feedback and your business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Cara M. from San Tan Hyundai responded on 10/23/2017 09:26 AM

Thank you so much for your wonderful feedback. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

TR
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TERRY/BRENDA R.
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the adviser (Mario)
Service was good, time there was to long. 3 Hr.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 10/21/2017 01:06 PM

Terry and Brenda,
Thank you for your business and your feedback.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


WL
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William L.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Advise that saves me money
Thanks
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 10/21/2017 01:01 PM

William,
Thank you for your wonderful feedback and your business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

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