MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

KA
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Kristy A.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service!
Excellent!!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/18/2017 05:08 PM

Kristy,
Thank you for your business and your awesome feedback!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient, a pleasure to deal with.
This place is great to deal with.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/18/2017 05:00 PM

Thank you for your wonderful feedback and your business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


BP
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Beverly P.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3 mos. maintance
Always taken care of in a friendly timely manner.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/18/2017 12:43 PM

Beverly,
Thank you for your continued business and your wonderful feedback!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


SP
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Sara P.
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fantastic
Mario was great. The waiting area is very nice for people waiting for there cars. Everyone was helpful.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/18/2017 12:42 PM

Sara,
Thank you for your wonderful feedback and for taking the time to recognize Mario!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


PP
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Philip P.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
They give the best customer service
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/18/2017 12:16 PM

Philip,
Thank you for taking the time to recognize Mario and share your awesome feedback!  We greatly appreciate your business and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


JG
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John G.
San Tan Valley, AZ
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John
The service dept is great........the sales dept reminds me of Cal Worthington & Ralph Williams.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/17/2017 11:26 AM

John,

Thank you for taking the time to give us the awesome feedback! We appreciate your business.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

HC
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Hans C.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
exrlent service
will see you again
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/16/2017 05:15 PM

Hans,
Thank you for your business and for taking the time to share your awesome feedback!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


LS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service & employees.
Customer service outstanding.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/16/2017 02:32 PM

Linda,

Thank you for taking your time to recognize Mario and Ray! We appreciate your business and your awesome feedback!

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

RQ
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Ronnie Q.
Queen Creek, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department!!
Great Team!
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/16/2017 12:07 PM

Ronnie,

We appreciate you taking the time to recognize Mario, Zac, and the whole team and giving us the awesome feedback. Thank you so much for your business.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

JC
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Jacob C.
Gilbert, AZ
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
I would recommend this business
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/16/2017 11:27 AM

Jacob,

Thank you so much for your great feedback!

Regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Thought it was going to take a long time but quicker than anticipated. Super friendly and polite - great service.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/16/2017 11:08 AM

Thank you for the wonderful feedback! We appreciate your business.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

JP
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Justin P.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accommodating of Tight Schedule
I had my Hyundai service scheduled for 7am on a Wednesday, but the night before I had a last minute meeting come up for 8am the next morning, the same morning as my Hyundai service. I did not want to cancel my Hyundai service so I planned to drop the car off with Hyundai, and take the shuttle home to take care of my meeting. When I arrived at 7am to drop the car off, I told Mario about my tight schedule and he told me he would get it done quickly so I didn't have to worry about taking the shuttle home. Mario kept his word and had the service completed in record time and I was able to get home in time for my meeting. I was very impressed with the flexibility and commitment that Mario had in order to make my schedule work.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/16/2017 10:23 AM

Justin,

Thank you so much for the awesome feedback and recognizing the great job Mario did. We are very glad that we were able to accomodate your schedule. We appreciate your business and look forward to working with you again.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

HS
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Heather S.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Friendly Staff
First time coming to this dealership as I am a transfer in from Texas. Everyone was really nice from the beginning. Will be coming back to do routine maintenance on my New Sonata. Mario was awesome! Thank you!
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/15/2017 04:39 PM

Heather,
Welcome to Gilbert and San Tan Hyundai!  We greatly appreciate your business and you taking the time to share your awesome feedback.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Priority
Customer care is their number one priority.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/15/2017 02:35 PM

Thank you for the awesome feedback. Very happy that we were able to get the vehicle done in a timely matter for you. We appreciate your business and look forward to working with you again.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

JC
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Judy C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and pleasant service waiting area and very curteous employees.
Please see comments earlier in this report.
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/15/2017 08:46 AM

Judy,
Thank you for your awesome feedback and your continued business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
As always, great service
Recommended
DAVID M., Sales Manager from San Tan Hyundai responded on 05/15/2017 08:15 AM

Thank you for your awesome feedback and your continued business!  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230


SO
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Soyoung O.
Chandler, AZ
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
Kind and good service.
Very nice..
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/12/2017 03:16 PM

Soyoung,

Thank you for the wonderful feedback. We appreciate your business.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Immediate help from the time you drive in
A great place to do business. In the past when I had a concern it was dealt with in a friendly and timely manner.
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/12/2017 02:20 PM

Thank you for taking your time to acknowledge Mario. We appreciate your business. Have a great day.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior Service
They honor the appointment time and make the wait pleasant
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/12/2017 02:06 PM

John,

Thank you for taking your time to give us the wonderful feedback. We appreciate your business and look forward to working with you again.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service all the time
Recommended
RAYCHEL N. from San Tan Hyundai responded on 05/12/2017 12:20 PM

Eric,

Thank you so much for your continued business! We appreciate your awesome feedback. We look forward to working with you again.

Best regards,
Raychel


Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237
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