MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My Tucson service
Mario was great!
Recommended
Cara M. from San Tan Hyundai responded on 04/30/2020 11:01 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

FG
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Floyd G.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire repair
Mario was great and got my issues taken care of
Recommended
Cara M. from San Tan Hyundai responded on 04/30/2020 08:01 AM

Floyd,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KS
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Karen S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai and the service!
I am always amazed at the kindness and personal attention I receive at San Tan Hyundai. Everyone is very friendly and interested in my concerns. I always tell people how much I love my Hyundai!
Recommended
Cara M. from San Tan Hyundai responded on 04/29/2020 01:56 PM

Karen,
Thank you for your response. We appreciate you and your loyalty! We are here if you need anything. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MZ
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Mary Z.
Gold Canyon, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ongoing Vehicle Service
Service people are always friendly & professional. Mario, my Service Advisor, is always great
Recommended
Cara M. from San Tan Hyundai responded on 04/27/2020 01:18 PM

Mary,
Thank you for your response and for taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful Staff
Excellent service
Recommended
Cara M. from San Tan Hyundai responded on 04/27/2020 11:07 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

SM
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Shannon M.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mario was great.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/26/2020 06:35 AM

Good morning.  Thank you for taking the time to respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Relaxed atmosphere at Hyundai Motorplex Gilbert AZ
Our Service Advisor Mario was attentive and pleasant to work with.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/26/2020 06:34 AM

Good morning.  Thank you for taking the time to respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

RM
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Roger M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buying a new car
We moved to Arizona in 2015 and needed a new vehicle. Our friends have a Hyundai and they have been so happy with the performance . We looked at San Tan and were warmly greeted so we bought a new car that day. We went on for an oil change and were looking at the new 2020 cars and liked the new features so much we traded our 2016 in for a new 2020. We were treated so well and given a very great deal!! We recommend to everyone San Tan Hyundai looking to buy a car cause they treat you like family and give you really great deals. We especially like the service people that are so friendly and bend over backwards to help you get the best service there is ?? If and when we buy again it will be from San Tan Hyundai definitely ?
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/26/2020 06:31 AM

Good morning.  Thank you for taking the time to respond to our survey with the fantastic comments.  We are glad that you are part of the San Tan Hyundai family and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

AA
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Anne A.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable, helpful, customer service
Thank you to Mario Macias. He’s been my service advisor for over 3 years now. He is always pleasant, helpful, follows through, and answers questions.
Recommended
Cara M. from San Tan Hyundai responded on 04/23/2020 08:59 AM

Anne,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MW
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Martha W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I went in for a service call today. Service is as excellent as always. That's why I always come back.
Recommended
Cara M. from San Tan Hyundai responded on 04/22/2020 12:38 PM

Martha,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RK
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Randall K.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
What I appreciated was that I didn't have an appointment but was welcomed anyways. Mario took care of me and did a great job. He was friendly and made sure that I knew what was planned. He contacted me during the service and again when it was finished. Quick service.
Recommended
Cara M. from San Tan Hyundai responded on 04/22/2020 10:45 AM

Randall,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Dependable, the best customer service!
great and speedy service!
Recommended
Cara M. from San Tan Hyundai responded on 04/20/2020 10:26 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional service
Great service. Done on time. Great amenities.
Recommended
Cara M. from San Tan Hyundai responded on 04/20/2020 08:48 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/17/2020 03:31 PM

Good afternoon.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

JS
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Jeffrey S.
Az, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil plus inspection
During the the inspection the technician found swelling in the radiator hoses and recommended replacement to avoid future problems. They had 107k miles and 9yrs on them. This is a great service for maintaining older cars.
Recommended
Cara M. from San Tan Hyundai responded on 04/16/2020 08:53 AM

Jeffrey,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowlegable friendly courteous
Perfect! The only thing that wasn't done was cover my driving wheel with plastic as said in the email to me. Everything and everybody else was great!
Recommended
Cara M. from San Tan Hyundai responded on 04/15/2020 01:13 PM

Laura,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KR
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Kevin R.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and knowledgeable
Service advisor along with the service team did a great job servicing my daughters 2019 Tucson.
Recommended
Cara M. from San Tan Hyundai responded on 04/13/2020 01:36 PM

Kevin,
Thank you for your response. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MC
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Mario C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and easy
Professional and fast.
Recommended
Cara M. from San Tan Hyundai responded on 04/13/2020 01:35 PM

Mario,
Thank you for your response.  We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RC
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Ralph C.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service manger.
very good as usual.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/10/2020 04:00 PM

Good afternoon.  Thank you for taking the time to respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I assure you, they're open.
They are practicing good hygiene during Covid-19. Pens are used by one person and then sanitized.
Service was quick.
Recommended
Cara M. from San Tan Hyundai responded on 04/09/2020 12:32 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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