Name: MARIO MACIAS
Rating: 4.9

Reviews of MARIO MACIAS

Tandra V.

Queen Creek, AZ

2017 Hyundai Santa Fe Sport

03/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

Mario is friendly and efficient

Mario is always there and is very efficient and eager to help me. I love that when I go there everyone remembers me.

Recommended

Cara M. from San Tan Hyundai responded on 03/16/2020 12:05 PM

Tandra,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Anh B.

Mesa, AZ

2013 Hyundai Elantra

ReScore Review™

03/16/2020

Verified Customer

Category: Service

Update on Oil change visit.

I was contacted by Mario who expressed his concerns on the recent visit at SanTan Hyundai. I was advised possible options to resolve the issues I experienced. I was satisfied with Mario’s explanation.

Recommended

Original Review

03/14/2020

Service Type: Maintenance

Category: Service

A rare experience.

I usually received good service from San Tan; however, this time was not the same as the others. Air filter hose was loose and one of the bracket was broken after the visit. Got recommendation for up coming services such as “fail” serpentine belt but did not explain “fail” as if it would break in next hundreds miles or it needs to be replaced now? And other things. They washed the car though.

Not Recommended

Robert B., Parts and Service Director from San Tan Hyundai responded on 03/15/2020 06:40 AM

Good morning. I apologize that we did not meet your expectations. This is very unusual coming from Zach and Mario. Mario or myself will call you on Monday so that we can correct the situation. Please reflect back on all of your prior visits and understand this is not normally us. We are human and make mistakes from time to time. It is important in how we respond. We will talk to you tomorrow. Have a nice Sunday.

Robert Bullard
Parts and Service Director
(480) 517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Victoria S.

Fort Mohave, AZ

2015 Hyundai Sonata

03/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service! Excellent employees!!!

Mario is the greatest!

Recommended

Robert B., Parts and Service Director from San Tan Hyundai responded on 03/15/2020 06:46 AM

Good morning. We appreciate you responding to our survey with the excellent comments. We look forward to seeing you next time. Have a nice Sunday.

Robert Bullard
Parts and Service Director
(480) 517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Jasmine S.

Arizona

2019 Hyundai Elantra

03/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

10/10 will be back

Literally my favorite place to come to! And I love everybody here <3 and the popcorn is super good

Recommended

Cara M. from San Tan Hyundai responded on 03/13/2020 04:32 PM

Jasmine,
Thank you for your feedback! It makes us so happy to hear you enjoy your visits at San Tan Hyundai. We are here if you need anything. Have a great weekend.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Willard R.

Gilbert, AZ

2017 Hyundai Tucson

03/12/2020

Service Type: Maintenance

Verified Customer

Category: Service

Mario in Service Dept.

Mario did a great job getting our Tucson in and out when we had it in for servicing. Recommend Mario highly !!

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 01:50 PM

Willard,
Thank you so much for taking the time to recognize Mario. We appreciate you and your continued business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Pamela O.

Arizona

2017 Hyundai Tucson

03/12/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service!

Mario was awesome! He was very nice and answered all my questions. He also made sure that all my requests were met.

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 01:49 PM

Pamela,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

John G.

Queen Creek, AZ

2014 Hyundai Sonata Hybrid

03/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

John Gilbertson

As usual Mario took me in on a moments notice and promptly took care of all my vehicle needs.

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 01:30 PM

John,
Thank you for your response. We appreciate you and your business. We look forward to helping you again in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Stephen S.

Tempe, AZ

2017 Hyundai Santa Fe Sport

03/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

You’re always greeted with a smile.

Mario was terrific! Got us in and out of service without a hiccup.

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 01:27 PM

Stephen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Richard H.

Chandler, AZ

2015 Hyundai Azera

03/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

All ways a pleasure to have my Hyundia serviced at San Tan Hyundia. They are excellent in taking care of their customers and their cars.

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 12:58 PM

Richard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Harry D.

Gilbert, AZ

2013 Hyundai Elantra

03/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

I have been getting my 2013 Elantra
serviced here since I bought it and have been pleased every time. It is the quality of the service you receive
after the sale that brings people back. When I buy my new Hyundai , I will buy it here and have it serviced
here

Recommended

Cara M. from San Tan Hyundai responded on 03/12/2020 12:42 PM

Harry,
Thank you for your response. We appreciate you and your continued business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

George S.

Chandler, AZ

2015 Hyundai Sonata

03/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

The people and service they are excellent.

Recommended

Cara M. from San Tan Hyundai responded on 03/10/2020 11:06 AM

George,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Raynaldo M.

Gilbert, AZ

2018 Hyundai Tucson

03/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service and caring team

Had our car in for service last week and was taken care of promptly by Mario. He updated us
on the service and the car was ready in a timely manner. Great all around service once again:)

Recommended

Cara M. from San Tan Hyundai responded on 03/10/2020 11:04 AM

Raynaldo,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Daniel D.

Queen Creek, AZ

2018 Hyundai Kona

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Although I was early for my appointment Mario the service advisor was able to get me in and serviced with out a problem

Recommended

Cara M. from San Tan Hyundai responded on 03/10/2020 10:55 AM

Daniel,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Vernon M.

Gilbert, AZ

2008 Hyundai Sonata

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Always find a way to get me in even without an appointment! Rob And mario are great

Recommended

Cara M. from San Tan Hyundai responded on 03/10/2020 10:54 AM

Vernon,
Thank you so much for your response and for taking the time to recognize Mario and Rob. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Donna F.

Gilbert, AZ

2019 Hyundai Santa Fe

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Trust makes it worthwhile

I am so glad that Mario is back. He is knowledgeable and answers all our questions. I trust this dealership and for that reason, I keep coming back to them.

Recommended

Cara M. from San Tan Hyundai responded on 03/10/2020 10:51 AM

Donna,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Leslie C.

Maricopa, AZ

2011 Hyundai Genesis

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

I didn't have an appointment but I was in and out in a short time! Customer service is awesome!!

Recommended

Cara M. from San Tan Hyundai responded on 03/09/2020 03:11 PM

Leslie,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Dianne N.

Gilbert, AZ

2017 Hyundai Tucson

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Dealership

I always have a positive visit to San Tan Hyundai. They are timely, easy to work with and always do a great job. Mario is excellent to work with and I have never had a problem with with him or the dealership.

Recommended

Cara M. from San Tan Hyundai responded on 03/09/2020 02:52 PM

Dianne,
Thank you for your response. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Michael G.

Mesa, AZ

2018 Hyundai Tucson

03/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Did everything I asked and quicker than expected. Thanks !

Recommended

Cara M. from San Tan Hyundai responded on 03/09/2020 02:05 PM

Michael,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Paul T.

Chandler, AZ

2019 Hyundai Santa Fe

03/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

The service personnel do a fantastic job.

I think MARIO is an asset to San Tan Hyundai. He has a great personality and very knowledgeable and provides detailed information on the status of my car. He does a fantastic job.

Recommended

Cara M. from San Tan Hyundai responded on 03/06/2020 03:14 PM

Paul,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Daniel K.

Mesa, AZ

2015 Hyundai Genesis

03/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

2015 Genesis service

San Tan Hyundai is very customer and service oriented. Mario provided Excellent service and kept me informed during my waiting period. Thanks!

Recommended

Cara M. from San Tan Hyundai responded on 03/06/2020 03:03 PM

Daniel,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

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