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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

Verified Customer
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service rep and department all do a great job.
Recommended
Cara M. from San Tan Hyundai responded on 02/03/2019 04:05 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PR
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Patricia R.
Miami, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
ease in scheduling appt, short wait, friendly service, Thanks !
Recommended
Cara M. from San Tan Hyundai responded on 02/03/2019 04:03 PM

Patricia,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MF
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Maureen F.
Casa Grande, AZ
2012 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job, but a little slow
It took an hour and a half for an oil chsnge. Thought it would take less time, my son kept saying "we should have gone to Jiffy Lube.*. Maybe he was right, might not come back for an oil change.
Not Recommended
Cara M. from San Tan Hyundai responded on 02/03/2019 12:28 PM

Maureen,
Thank you for your response. We apologize we did not meet your expectations during your visit. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LV
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Leland V.
Gilbert, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto Butler
However, my wife had closed the rear seat rest with her glasses stuck inside. The service tech's dislodged the cushion, retrieved the glasses and all is well!!
Recommended
Cara M. from San Tan Hyundai responded on 02/02/2019 10:04 AM

Leland,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great weekend.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lube n Oil / Air issues
Mario was very polite and informative in regards to questions I had about air conditioning issues that will be addressed in the coming days.
Recommended
Cara M. from San Tan Hyundai responded on 02/01/2019 03:16 PM

Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RL
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Rusty L.
Queen Creek, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great SERVICE
The staff at San Tan Hyundai are friendly and honest Thanks again for a great job
Recommended
Cara M. from San Tan Hyundai responded on 01/31/2019 04:14 PM

Rusty,
Thank you so much for your exceptional response. It's because of customers like you that make us love what we do here at San Tan Hyundai. Have a great day. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JF
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Jacqueline F.
Gilbert, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
I always receive friendly service from Mario. Unhappily I picked up a screw in their garage when having a oil change. Happily the tire was repaired.
Recommended
Cara M. from San Tan Hyundai responded on 01/30/2019 10:24 AM

Jacqueline,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad customer service,
Don’t go there. My brand new car’s headlights started pilling and they blamed it on bird droppings.Damage your car’s paint while working on it and call it “Stone chip”.
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/29/2019 12:54 PM

Good afternoon.  I hate to hear that you feel that way.  We should make it known of our relationship up to this point.  The dealership has replaced a missing trim item and repaired an unexplainable bend to your trunk lid at 3,000 miles, no expense to you.  The dealership replaced the inner tail lights for you at 5,000 miles for a reason I'm not sure of, again at no expense to you.  We warranted a drivers headlamp for you at 11,000 miles.  At that time, I explained that I have to get approval from Hyundai before replacement.  I did not say it was bird droppings but we would need to ensure that the manufacturer was in agreement.  At 13,000 miles, I warranted the passenger headlight.  The damage to your right front fender in my opinion is a rock chip.  I offered and you accepted to have it touched up, again at no expense to you.  When I heard you still had a concern, I offered to have you, me and the general manager inspect it together and you declined.  At this time, this dealership and the service department has been very accommodating to you as a customer.  There comes a point where we have to draw the line and we have reached it.  I do ask that when you are telling the story please include all the things that San Tan Hyundai has done for you as well.  We do wish you the best.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LS
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Loralee S.
Mesa, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is the best
Thank you Mario for always taking care of us.
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 01:02 PM

Loralee,
Thank you for your response and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PD
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Paula D.
Queen Creek, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car repair/service
excellent service...servicer advisor there to help immediately and the car was quickly serviced in the time frame stated.
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 09:33 AM

Paula,
Thank you for your response. We appreciate you and your continued business. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CA
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Chad A.
Gilbert, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Car was dropped off the night before. Oil lube and filter, autobutler, opted to do the recommended air filter and cabin filter. Car was back to me by 2pm the following day. Mario did a great job. Everything went smoothly.
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 07:41 AM

Chad,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RC
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Roc C.
Gilbert, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always 100%
Fast & prompt service. Job well done.
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 09:21 AM

Roc,
Thank you for your response. We appreciate you and your  business. We look forwad to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 09:10 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LR
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Luanne R.
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so helpful.
Everyone is so helpful and courteous.
Mario makes it so easy to have my car serviced. He is Great!
Thank you!
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 09:00 AM

Luanne,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AL
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Angie L.
Prescott, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always good service.
I have always received good service at San Tan Hyundai. The staff are courteous and answer all my questions.
Recommended
Cara M. from San Tan Hyundai responded on 01/29/2019 08:16 AM

Angie,
Thank you so much for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JC
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Jacci C.
Tempe, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Place
I think all is good with service. The one thing I would like is to have the car brought to you to pick it up. I always had this at Saturn and I have missed it at Hyundai.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/26/2019 12:36 PM

Good afternoon.  Thank you for responding to our survey.  We appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JW
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Jack W.
Chandler, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent dealership
Mario took care of everything start to finish, excellent advisor.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/26/2019 12:34 PM

Good afternoon.  Thank you for responding to our survey with the excellent comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JR
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Joe R.
Chandler, AZ
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Cara M. from San Tan Hyundai responded on 01/25/2019 01:23 PM

Joe,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TL
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Tammy L.
Chandler, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, Quick service!
I have never had a bad experience here! All the staff is friendly and accomodating!
Recommended
Cara M. from San Tan Hyundai responded on 01/25/2019 09:57 AM

Tammy,
Thank you for your response. We appreciate you and your continued business. We look forward to helping you at your next visit. 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RD
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Robin D.
Arizona
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Good service and relaxing atmosphere
Recommended
Cara M. from San Tan Hyundai responded on 01/25/2019 08:59 AM

Robin,
Thank you for your response. We appreciate you and your business. We look forward to helping you again in the future. 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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