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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

Verified Customer
Sun Lakes, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service!
FRIENDLY AND ON TIME SERVICE
Recommended
Cara M. from San Tan Hyundai responded on 07/06/2018 10:57 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TR
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Terry R.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the adviser (Mario)
Good service adviser (Mario) very informative. Gave us the time and let know what work was being done to our car. Thanks Mario.
Recommended
Cara M. from San Tan Hyundai responded on 07/06/2018 10:32 AM

Terry,
Thank you for your feedback. We appreciate you and your business. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
5 stars, will be back!
Recommended
Cara M. from San Tan Hyundai responded on 07/06/2018 10:22 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CM
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Carl M.
Gilbert, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2013 Genesis
Mike did an excellent job of keeping in touch with the service.
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 10:50 AM

Carl,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RJ
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Robert J.
Mesa, AZ
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, consistent awesome service
Quick, very professional service. In and out no hassle. Enjoyed the lounge area.
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 10:46 AM

Robert,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SB
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Sarah B.
Queen Creek, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and fast
I dropped my car off early due to other appointments conflicting, and they had it done within an hour and a half even though it was early!
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 10:32 AM

Thank you for your feedback. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JJ
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Judy J.
Chandler, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mario is the BEST!!!!
Mario went above and beyond for me once again!!!..He took care of everything when I brought my car in even getting me all set up with my rental!!..Now that is service!!..I didnt have to worry about a thing!!..Thank you Mario!!!
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 09:47 AM

Judy,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DH
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David H.
Kearny, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Excellent customer service.
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 09:46 AM

David,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TL
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Tammy L.
Chandler, AZ
2015 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
verified customerVerified Customer
Category: Service
Service review
Returned to service department. Robert was attentive to my concerns after reviewing. We came to a resolution to the issues at hand.
I met with the mechanics and reviewed any issues. Robert and the mechanic was very helpful and I am satisfied with the results.
Other notes: your shop is very nice and I would have been proud to have worked in a shop that nice in my days as a mechanic.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2018
Service Type: Maintenance
Category: Service
FIRST SERVICE
The service area was extremely average. The dealer ship damaged the car when we bought it and won't take responsibility for it. I am not happy with that. On top of the damages, I am extremely displeased with the fact that the dealership sold us a certified Hyundai car with worn out brakes. This should never have happened and the dealership should replace them at no cost, but they refuse too.
We would like to buy a Genesis sedan, but probably not after this buying experience.
We bought this car partially due to the fact we would not have to pay for repairs in the near future. Now after just 2000 miles of driving the car it now needs brakes! So, why did we even buy a certified vehicle when we could have taken our chances on a non certified car for thousands of dollars less and fewer immediate repairs?
It is really to bad that this dealership is so un-interested in the quality of their service and customer service!
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/03/2018 04:17 PM

Good afternoon.  I left you a voice mail a few moments ago.  This is the first that I have been made aware of any issues.  I will be glad to look at the vehicle with you.  Please give me a call at your convenience.  Have a great 4th of July.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Casa Grande, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, clean, and friendly.
Prompt service and nice area for kids.
Recommended
Cara M. from San Tan Hyundai responded on 07/05/2018 09:20 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AS
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Amy S.
Scottsdale, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
dead battery but no worries
My car battery died and I was so thankful that I was covered with my Hyundai road side assistance and car battery warranty. Being stranded in 100 degree heat would have been stressful but road side assistance came and jumped my car and I was able to drop it off at my dealership the same evening. I had never used the car drop for service before. I hadn't even had a chance to call in the morning to check on the status of my car when my usual service advisor, Mario called me at work to let me know my car was ready for pick up and he'd already taken care of the battery replacement. I was only without my car for one evening, and I was impressed by the quick turn around. I've had only the best service at San Tan Hyundai and Mario consistently delivers the best service. It brings great peace of mind to know that I will be well taken care of at my Hyundai dealership.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2018 07:05 AM

Good morning. We appreciate you responding to our survey with the fantastic comments and look forward to seeing you next time. We are so happy that you are part of the San Tan Hyundai family.  Have a great day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DL
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Dominique L.
San Tan Valley, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people there are so nice!
My consultant Mario was great! Nice, friendly, informative and made me part of the process! He was great!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2018 07:03 AM

Good morning. We appreciate you responding to our survey with the great comments and look forward to seeing you next time. Have a great day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Great service
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2018 07:02 AM

Good morning.  We appreciate you responding to our survey and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KS
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Kristi S.
Gilbert, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Very good service, thank you.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/02/2018 09:29 AM

Good morning.  Thank you for the survey and the great comments.  We look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MF
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Mark F.
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE WAS SUPERB!
THE SERVICE WAS FAST AND NO FUSS, MARIO DID A GREAT JOB I WAS IN AND OUT IN SHORT ORDER.
Recommended
Cara M. from San Tan Hyundai responded on 06/29/2018 10:27 AM

Mark,
Thank you for your feedback. We appreciate you and your business. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PR
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Paul R.
Mesa, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Mario who was my contact was great! My suv was completed as committed and looked great!
Recommended
Cara M. from San Tan Hyundai responded on 06/29/2018 10:02 AM

Paul,
Thank you for your feedback. We appreciate you and your business. We look forward to your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
ET
gravatar
Eric T.
Mesa, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Fast and honest
Recommended
Cara M. from San Tan Hyundai responded on 06/29/2018 09:47 AM

Eric,
Thank you for your response. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Addresses questions respectfully.
My service representative was very polite and responsive to me; answering any questions that I had.
Recommended
Cara M. from San Tan Hyundai responded on 06/29/2018 09:42 AM

Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LG
gravatar
Louis G.
Mesa, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service call
Mario was exceptionally kind and considerate to me when I brought my car in without an appointment.
Prompt service and good explanation of what to expect. I’ll be a return customer for years to come!
Lou Greco
Recommended
Cara M. from San Tan Hyundai responded on 06/28/2018 02:17 PM

Louis,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
ES
gravatar
Emily S.
Florence, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and Easy
I arrived over an hour early for my appointment, and my vehicle was taken in. I asked when it would be completed, and was told approximately an hour. After thirty minutes from leaving, I received a text message stating that my vehicle was ready for pickup. It was a very easy and stress-free exchange.
Recommended
Cara M. from San Tan Hyundai responded on 06/28/2018 01:55 PM

Emily,
Thank you for your feedback. We look forward to helping you at your next visit. We apologize for the delay text notification. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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