MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Good service, friendly, accommodating.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2018 07:33 AM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GH
gravatar
Gary H.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Another great experience at San Tan Hyundai. Mario took care of me again.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2018 07:32 AM

Gary,
Thank you for your feedback and for recognizing Mario. It's always a pleasure when you come in! Thank you for your continued loyalty and we look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service that listens to the customer
Service Department goes above and beyond to deliver value.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2018 07:15 AM

Thank you for your feedback. We appreciate you taking the time to review your experience here at San Tan Hyundai. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Went in for a routine oil change, all Hyundai employees we met were friendly and helpful. Mario was our personal representative assisting us. He was absolutely amazing! Prior to our scheduled service, our windshield had cracked a few days earlier. He was able to set us up with a windshield company, which a couple days later helped file our claim with insurance company. That process was so easy and stress free! While during our oil change, we only waited about 45mins and left with a cleanly washed vehicle as well. We will definitely be returning for future needs.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2018 06:51 AM

Thank you for your wonderful feedback! We appreciate you recognizing Mario for his excellent customer service skills. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

CM
gravatar
Christopher M.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Comment
Recommended
Cara M. from San Tan Hyundai responded on 02/13/2018 07:55 AM

Christopher,
Thank you for your review. We appreciate you and your continued business. We look forward to helping you again.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

ER
gravatar
Edward R.
Maricopa, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Atmosphere and the people
My service is Mario and I have always had a great experience with him , he keeps me well informed about my vehicle and informs me of any potential problems, I feel that in Mario I have someone who I can really trust
Recommended
Cara M. from San Tan Hyundai responded on 02/12/2018 09:26 AM

Edward,
Thank you for your feedback and for recognizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LT
gravatar
Larson T.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Mario and Hyundai
We have had four hyundai vehicles in our family and love, love, love San Tan Hyundai for sales and service. Mario is a great service advisor, and we just love the whole Hyundai experience from check in to waiting area to price. Highly recommend Hyundai, San Tan Hyundai, and San Tan Hyundai service!
Recommended
Cara M. from San Tan Hyundai responded on 02/12/2018 08:58 AM

Larson,
Thank you for your feedback. We appreciate you recognizing Mario for his wonderful customer service. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

ME
gravatar
Marc E.
Tempe, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Product and service efficiency
Thanks team!
Recommended
Cara M. from San Tan Hyundai responded on 02/12/2018 08:50 AM

Marc,
Thank you for your feedback! We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

CF
gravatar
Clifford F.
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samar
Good service quality nice people to deal with
Recommended
Cara M. from San Tan Hyundai responded on 02/09/2018 11:53 AM

Clifford,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LB
gravatar
Louis B.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
LOF & Recalls
Good friendly Services
Nice waiting atea
Recommended
Cara M. from San Tan Hyundai responded on 02/09/2018 11:49 AM

Louis,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you again.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MW
gravatar
Melinda W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Cara M. from San Tan Hyundai responded on 02/09/2018 08:09 AM

Melinda,
Thank you for your feedback. We appreciate you and your continued business. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JT
gravatar
James T.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service. As always.
Mario always takes excellent care of my Sonata. Nice to have a trusted resource like Mario and San Tan Hyundai.
Recommended
Cara M. from San Tan Hyundai responded on 02/09/2018 07:54 AM

James,

Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DL
gravatar
David L.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
short wait time. popcorn in waiting room.
I would only take my Azera to San Tan Hyundai for service. They are friendly and it is a stress-free experience.
Recommended
Cara M. from San Tan Hyundai responded on 02/08/2018 12:05 PM

David,
Thank you for your feedback. We appreciate you choosing San Tan Hyundai! We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JP
gravatar
Jim P.
Chandler, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks to Marcos Macias
Thanks to Mario Macias again for taking care of me as well as my wife Nancy, I always depend on Mario because we go back to when I brought the Hyundai at San Tan brand new.
I felt like that Mario would see that we had a person drive us to our house and when the car was finished being serviced they would send the friendly driver back to pick us up to get
out car and pay the bill.
Recommended
Cara M. from San Tan Hyundai responded on 02/08/2018 07:50 AM

Jim,
Thank you for your feedback. We appreciate you recognizing Mario for his wonderful customer service. We appreciate you and your continued loyalty. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santan Hyundai
Always taken care of at Santan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 02/08/2018 07:40 AM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AM
gravatar
Angelica M.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They were very friendly answered all my questions.
Recommended
Cara M. from San Tan Hyundai responded on 02/06/2018 02:15 PM

Angelica,
Thank you for your feedback. We appreciate you taking the time to review your experience. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Overall good service.
Recommended
Cara M. from San Tan Hyundai responded on 02/06/2018 07:21 AM

Thank you for your feedback. We aprpeciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GR
gravatar
Gary R.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario Macias great as usual
He always takes care of me and lets me know the urgent stuff versus what can wait.
Recommended
Cara M. from San Tan Hyundai responded on 02/05/2018 02:19 PM

Gary,
Thank you for your feedback and for recognizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Loyal customer
We have owned several Hyundai vehicles. We really enjoy driving and it is gratifying to be able to trust the San Tan service department. We appreciate your quick and trustworthy department to take good care of our Santa Fe!
Recommended
Cara M. from San Tan Hyundai responded on 02/05/2018 08:25 AM

Thank you for your feedback. We appreciate you being one of our loyal customers. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JG
gravatar
John G.
San Tan Valley, AZ
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
JOHN Gilbertson’s service dept review
Prompt & courteous service.
Recommended
Cara M. from San Tan Hyundai responded on 02/05/2018 08:24 AM

John,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.