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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

RM
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Richard M.
Naples, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast quality service
Service always exactly as I request and accomplished perfectly.
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 05/04/2020 10:37 AM

Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
DK
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Diana K.
Naples, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people ?
Happy nice people.
Good snacks and coffee .
Very clean.
.
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 05/04/2020 10:36 AM

Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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James M.
West Bend, WI
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2020
verified customerVerified Customer
Category: Service
Very slow service!
This is the second time the service here has disappointed me. I have owned 3 Hyundais from two different dealers. The one in Wisconsin is great. This one isn't. Last year it took me close to 2 hours just to get an oil change. When I left a critical review, the new service manager called me, apologized, and said he would put a note in my record that my next oil change would be at no charge. I told him he didn't have to do that, but thanked him nonetheless. When I went back recently for the second oil change the tech told me no such thing was in the record. Obviously either he, or the service manager, wasn't being honest with me. They then proceeded to take almost 2 hours again, for a simple oil change. They blamed it on Covid-19, but that doesn't explain why the first one, about a year earlier, took the same amount of time. They're just very slow. I prefer to have my dealer service the car I bought from them, but I'll have to find a reliable oil change place to handle this relatively simple task in a reasonable amount of time.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/30/2020
Service Type: Maintenance
Category: Service
Very slow service!
This is the second time the service here has disappointed me. I have owned 3 Hyundais from two different dealers. The one in Wisconsin is great. This one isn't. Last year it took me close to 2 hours just to get an oil change. When I left a critical review, the new service manager called me, apologized, and said he would put a note in my record that my next oil change would be at no charge. I told him he didn't have to do that, but thanked him nonetheless. When I went back recently for the second oil change the tech told me no such thing was in the record. Obviously either he, or the service manager, wasn't being honest with me. They then proceeded to take almost 2 hours again, for a simple oil change. They blamed it on Covid-19, but that doesn't explain why the first one, about a year earlier, took the same amount of time. They're just very slow. I prefer to have my dealer service the car I bought from them, but I'll have to find a reliable oil change place to handle this relatively simple task in a reasonable amount of time.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/30/2020 11:20 AM

Thank you for taking the time to complete our review. Thank you so much for taking the time to speak with me, I will send you the gift card and please come see me directly next time, have a safe trip back home and be safe.



Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
SJ
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Suzanne J.
Naples, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service made easy
We needed service for our 15,000 mile checkup prior to going up north. During this pandemic and not wanting any personal contact, Tamiami Hyundai make it easy and timely.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/29/2020 12:01 PM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
ZS
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Zdenek S.
Naples, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My first service at Hyundai
No waiting, quick and very professional. I just finished coffee, told hi to my sales person and my car had the first 3,000 miles service done. Service person went with me over the list what was done and gave me back keys from my freshly washed car. Awesome ???
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 04/20/2020 03:51 AM

Great to hear! Thank you for taking the time to complete our review! 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
RH
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Randy H.
Naples, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE/PARTS REVIEW
Very happy with this dealership. Purchased a 2020 Hyundai Tucson, very happy with our sales person, as well as with the Service Department for getting our trailer hitch installed. Parts Department was great in getting the rear cargo cover for us. Definitely recommend this dealership.
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 04/17/2020 04:00 AM

Great to hear.

Thank you for taking the time to complete our review!

 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and courteous
On arrival staff were prompt and friendly . Everyone I spoke to very courteous
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 04/13/2020 04:17 AM

Thats great to hear! Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
JR
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Johanna R.
Naples, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Always 100% satisfied with the service. Great staff.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/10/2020 07:53 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Marco Island, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/31/2020 12:50 PM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
WH
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William H.
Bonita Springs, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As good as they come...
No request is too much trouble... a pleasure to work with...
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/31/2020 12:50 PM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
RB
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Regina B.
Estero, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cordial and accommodating
Went in for my first oil change for my new 2020 Tucson. The service was accommodating and professional. Wait time was minimal and the waiting room is very nice and comfortable with wifi access, if you need it. I also needed to replace a tire damaged by road hazard. A brand new matching tire was available the very next day! You might think these tasks are an annoying interruption of your day, but Tamiami Hyundai service department kept it quite cordial.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/31/2020 04:38 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
Always courteous. Fortunately the waiting area was not crowded (social distancing). Got back out in good time.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/30/2020 06:03 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
HR
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Helen R.
Marco Island, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Friendly and always pleased with service.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/30/2020 06:02 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
DS
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Deloris S.
Naples, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
I wenr in for an oil change about a week ago. At that time, I told them about the digital display on the radio. I was told that the part needed to be ordered. I got a call todayand they took me right away. I enjoyed their massage chair for about an hour and walked out without a charge... It was all under warantee.
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 03/21/2020 05:17 AM

Great to hear! Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
PB
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Patrecia B.
Naples, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
First service since buying the car at this dealership. Done well and salesman even came out to say hello.
Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 03/21/2020 05:15 AM

Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
MK
gravatar
Mariska K.
Naples, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Fast, quick oil change. Great waiting room and amazing environment. Would recommend to friends/family
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/18/2020 05:35 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Excellent service. Very professional and kept to time perfectly.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/18/2020 05:35 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
DM
gravatar
David M.
Naples, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service...
Tamiami Hyundai service department does the job right and keeps me well informed as to what’s wrong and what’s needed for repair. If I had four thumbs, they would all be up! Kudos to Paul N., my service advisor.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/18/2020 05:34 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Winter Haven, FL
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Back up camera Intermittently not working
So far I’ve had to bring my car in 4 times in the last year for the same safety related issue, and it’s still not fixed.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/18/2020 05:32 AM

Thank you for taking the time to complete our review, please feel free to reach out to me for any concerns or questions you might have as I am trying to reach out to you also, your satisfaction is very important to me.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
DB
gravatar
Donna B.
Naples, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car
Excellent service
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/16/2020 10:10 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
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