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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

JZ
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Jeffrey Z.
Flagstaff, AZ
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Kindness, efficiency, comprehensive service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:50 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DK
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David K.
Queen Creek, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service advisor (Ricardo) went above and beyond to help me out with my ‘13 Sonata repairs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:49 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MS
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Margaret S.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ben and Ricardo in the service department
Yes and I have
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:48 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AP
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Allen P.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
repair
brought my car in on a monday with no appt. due to a starter failure, they were able to replace the starter that day.
Aprreciate they were able to squeeze me in !
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:47 AM

Thank you for the great review and recommendation.

Being stranded is never a good feeling, we are glad we could help.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
azreplaced
The service department personnel are very professional and a joy to deal with. The only problem I have is trying to get an appointment.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:47 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Glendale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Excellent customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:02 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Cave Creek, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service Center
Always 5 star service here -- I enjoy stopping by for service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:46 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PM
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Patti M.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service for urgent issue
My battery showed signs of dying. At 6pm I dropped in to the Hyundai dealership. The service department had just closed but Ricardo helped me by explaining that the car could be left there overnight. They would evaluate and replace/repair the next morning. This is exactly what happened. I was grateful for his kindness and the efficiency of the service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

We are so glad it all worked out well.

Thank you for choosing us and we look forward to your next visit - hopefully under less dire circumstances, but either way, we're here for you.

Michael Southern
Service Managear

Employees worked with
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Ricardo Garcia
HG
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Howard G.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Review
Great service!
Recommended
Employees worked with
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Ricardo Garcia
HG
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Howard G.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Review
Great service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2019
Service Type: Repair
Category: Service
Review
NA
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2019 04:44 PM

We are very happy to be your dealership and on behalf of Ricardo and the rest of us we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
verified customerVerified Customer
Category: Service
Thank you Ricardo
Was surprised to get a call today from my service advisor. He wanted to apologise for being so busy checking me out after my most recent oil change and wanted me to know that he would be sure to take time with me each time the car came in for service. I am a senior woman and can now rest assured that Ricardo will make sure I understand that my car is getting everything checked out and "good to go" each time I bring it in. This will give me peace of mind. I love my Hyundai and feel safe driving it. Thank you, Ricardo!
Recommended
Employees worked with
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Ricardo Garcia
KH
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Kimberly H.
Phoenix, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always The Best
I'm very happy with the customer service. Everyone there goes out of there way to make sure my experience is always the best.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:31 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Cave Creek, AZ
2015 Hyundai Equus
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Too many trips necessary for repairs
My 2015 equips has had many issues. Will not purchase another Hyundai product.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2019 08:59 AM

We are sorry your Equus has not been all that you expected.

We remain here for you when you need us, and we will be pleased to serve you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DZ
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Daniel Z.
Scottsdale, AZ
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
reliable fast and friendly
our assigned service professional is without question the best i have ever had. He is knowledgeable and friendly. Always knows who you are which makes your customers feel important.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:25 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MF
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Mike F.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service and service manager
I drive past another Hyundai dealer to go to Earnhardt and to Ricardo, who is always honest and straightforward.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:25 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RM
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Robert M.
Fountain Hills, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
my earnhardt -
profession, knowledge honesty given by Ricardo Garcia -
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:25 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
SN
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Stephen N.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and accurate service
Ricardo has always displayed great customer service and goes the extra mile for his customers. When I take my car in I feel confident that
the work will be done in a timely and complete manner. He is the face of the dealership for me and I always come away with a positive experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:25 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CO
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Chris O.
Scottsdale, AZ
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service!
Couldn't ask for a more professional Service Rep.!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:44 PM

Thank you for the excellent revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
as expected. . .
My new Santa Fe XL was brought in for a 3750 mile check. The job was done in a timely fashion and efficiently. Everyone was quite courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:51 PM

Thank you for the positive review and recommendation.

We are happy to be your Hyundai deal and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BK
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Brenda K.
Fountain Hills, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service provider
As always, this teams completes their work as promised and on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:11 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
Ricardo Garcia
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