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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

BL
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Brittany L.
Delray Beach, FL
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department was perfect!
Once I arrived the service agent was very informative. My vehicle was completed in the time he promised. Car is running great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2017 09:49 AM

Thank you for the perfect review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RD
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Ronald D.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
What?
Friendly and fast
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2017 09:59 AM

What?  Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MA
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Mickey A.
Payson, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice job
These guys do a good job, and your car is ready when they say it will be, if not before. Plus the shuttle service makes it very convenient to get to work for a while while they complete the maintenance.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/21/2017 08:13 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
LC
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Lori C.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Love Hyundai vehicles (I'm on my 3rd:) and love the exceptional service!
Thank you Ricardo!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/19/2017 12:19 PM

Thank you for your loyalty and praise for Ricardo Garica your advise.

We are happy to be your Hyundai dealer and we look forward to serving you for may more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KK
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Karin K.
Scottsdale, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo and Matt and the car service.
Excellent!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/19/2017 12:18 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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Verified Customer
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The dealer ship always goes above and beyond.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/18/2017 08:21 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AR
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Angela R.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is exceptional
As always I get excellent service at North Scottsdale Hyundai My service advisor Ricardo Garcia is very knowledgeable and an asset to the Co.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 12:03 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AM
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Allison M.
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very courteous & helpful
The techs got some grease on my seat but the service adviser immediately had it cleaned and everything else was very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 11:56 AM

Thank you for the positive review and we're super sorry about the seat and glad Matt Kirwan took care of it for you immediately.

We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
EK
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Enid K.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are so good and honest
Tony is the man
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 09:18 AM

Tony is the man!

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service when you make an appointment to have your oil changed and it takes over 2 hours.
No
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2017 02:42 PM

We are sorry you feel your service visit took too long.

Generally our Car Care Express service can do oil changes and more in under 1 hour.  Two hours is far outside all of our expectations.

I have reviewed all of the repair orders from the day of your visit to see if I could learn what happened.  Unfortunately, I cannot find any repair orders for oil changes that day that actually took the amount of time you describe.

I hope you will contact me directly so we can learn how and where we let you down so we can improve our service going forward.

Even the negative feedback we appReciate as it helps us grow.  We are sorry that your visit did not go as planned but we would like the opportunity to make it up to you in the future.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I received excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 09:16 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DS
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Deborah S.
Scottsdale, AZ
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very helpful staff, great service
Yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 09:16 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JW
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John W.
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SantaFe recal
Should gave me loaner car
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/10/2017 02:32 PM

Thanks for the positive review.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BM
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Bonnie M.
Cave Creek, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and quality service.
Yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/10/2017 02:31 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BP
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BONNIE P.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They fit me into their schedule when I didn't have an appointment.
They fit me into their schedule when I didn't have an appointment. My tire had a nail in a spot that could not be repaired they quickly replaced and rebalanced and aligned the tire , and washed the car as well !
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/10/2017 08:21 AM

Flat tires always happen at the worst times.  We're glad we could get you in, get you out, and get you back to your life.

Thank you for choosing us and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JG
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Jean G.
Fountain Hills, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2016 Hyundai Tucson service
Friendly excellent customer service! Plus they washed my car!! Happy! Happy! :-)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/10/2017 08:20 AM

Thank you for the excellent review, we're glad we left you happy, happy and with a clear car.

Thank you for choosing us to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
EF
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EDWARD F.
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
August 2017
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/10/2017 08:19 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Chandler, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service.
Keep up the great job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/09/2017 12:43 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Aurora, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing client experience!
Ricardo did an amazing job with taking care of me and explained to me what they were going to do and what else I need it. I also asked about the battery replacement for my keys and he was also able to take of it. I received the phone call that my vehicle was ready and when I picked up it was ready to go!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/09/2017 12:18 PM

Thank you for the amazing review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AG
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Ana G.
Phoenix, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exelente
Son amables
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/11/2017 07:31 AM

Muchas gracias por sus buenos comentarrios, le agredecemos su nogocio y estamos a sus ordenes para todas sus nesecidaes que ocupe su veiculo.

Ricardo Garcia
Earnhardt Hyundai North Scottsdale

Employees worked with
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Ricardo Garcia
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